Director of Sales Engineer, Solution Engineering, or Customer Success
Director of Sales Engineer, Solution Engineering, or Customer Success
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Director of Sales Engineer, Solution Engineering, or Customer Success Resume


Desired Industry: Engineering SpiderID: 84781
Desired Job Location: San Francisco, California Date Posted: 11/4/2024
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 200000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Armed with extensive experience in strategic planning, execution leadership, customer relationships, and cross-functional collaboration. Effective in bridging the gap between business, technical teams, and customer needs, with a passion for bringing value to both the people he works with and the overall success of the business. Known for ability to energize and empower teams, excelling in creating and implementing innovative sales strategies that drive revenue and exceed targets. Technically proficient with Trello, Jira, Notion, Salesforce, and various SQL Databases, such as Postgres and Oracle). Willing to relocate.


Experience:
VITA VIRTUES, DUBAI, UAE
Head of Operations and Product Development (Part-time), Mar 2023–Present
 Serve as a key leader at a Health Insurtech startup, responsible for overseeing technical teams, shaping technology roadmap aligned with company vision, and establishing agile methodologies.
 Facilitate collaboration among geographically dispersed contractor teams for platform redevelopment, collaborate with executive teams for growth targets, and establish QA/testing processes.
Career Highlights:
 Led cross-functional team to launch new product on time (Business, Development, Testing).
 Rescued stalled product launch by reorganizing team efforts.
 Created security protocols and policies for company growth and healthcare compliance.
 Improved company processes: roadmap, development method (Scrumban), QA testing.

MICROSTRATEGY, DUBAI, UAE
Solution Engineer Director, MEA, Oct 2020–Feb 2023
 Drove regional and organizational strategy, overseeing multiple departments and providing thought leadership in cloud technologies, directly contributing to MicroStrategy's technology direction.
 Managed diverse functions and collaborated across teams to drive operations, strategies, and the transition to PAAS and SAAS offerings, including product development and employee training initiatives.
Career Highlights:
 Delivered consistent YoY growth (15-20%), starting from $4M base.
 Boosted customer renewals in MEA region (69% to 85%) as Customer Success Manager.
 Expanded channel network (30% to 60% of sales) through partner strategy. Increased partner sales 7x in 2021 (vs 2020), 3x (vs 2019). Strategy adopted globally.
 Shortened sales cycle (200-300 days to 100-200 days) with improved pre-sales content and tools (SE Dashboard, Industry Kits).
 Increased closing rate significantly (20% to 35%).
 Led HyperIntelligence go-to-market strategy, making region #1 in new logo acquisition.
 Aligned region with strategy, boosting sales 2.5x in 2021 (vs 2020), 1.5x (vs 2019) with improved efficiencies.
 Secured major wins: $3M airline deal (largest ever).
 Achieved explosive revenue growth: 130% in 2018, 230% YTD in 2019.
 Presidents Club Award Winner (2023) for top international Pre-Sales Management.
 Developed effective go-to-market strategy for product positioning.
 Drove cross-functional collaboration through unofficial leadership roles.
 Sought-after speaker, representing company expertise and vision.


Sales Engineering Manager, MEA, Mar 2017–Oct 2020
 Led ITMEA pre-sales, implemented best practices (POC checklists, industry presentations) for global Sales Engineering.
 Mentored SE team: customer focus, strategy, value creation (promotions, awards, global initiatives). Led trainings (Cloud, Security, SMB), developed go-to-market strategies (enterprise & SMB, new global product).
Career Highlights:
 Shifted company focus to solutions, improving business performance (Sales Advisory Board).
 Built a high-performing regional sales engineering team.
 Led team to top performance: 70% in President's Club, 1 rep became International SE of the Year.
 Mentored staff for promotions, managed transitions for success.
 Closed company's largest deal, exceeded revenue targets.
 Boosted team morale, improved collaboration and productivity.
 Created sales tools: RFP template, success plans, regional sales dashboard.
 Partnered with Marketing for impactful materials.
 Developed new demo flows and presentations for consistent messaging.
 Increased sales by 2.5x in 2021 (vs 2020), 1.5x (vs 2019) with improved efficiency.
 Secured major wins: $3M airline deal (largest ever), largest international deal in Turkey.
 Delivered explosive revenue growth: 130% in 2018, 230% YTD in 2019.
 Executive Sponsor: Revived key accounts, closed large deals, formed new partnerships.

MICROSTRATEGY, SAN FRANCISCO, CA USA
Sales Engineering, Apr 2014–Mar 2017
 Rejoined the company, excelled in the SE role, and built trust with senior clients through innovative solutions and presentations.
 Led presentations, demos, POCs, and training, ensuring customer success and identifying upsell opportunities.
 Enhanced demo processes with Tiger Team to boost conversion rates and presented at major industry events.
Career Highlight:
 Consistently met quotas in a competitive market by specializing in big data, engaging in influential conversations, and delivering demonstrations aligned with business objectives and customer value.


Education:
Bachelor of Science in Industrial and Systems Engineering, Virginia Tech, Blacksburg, VA | May 2009


Skills:
Sales Enablement | Customer Success | Strategic Planning and Implementation | Product Knowledge | Sales Forecasting
Client Presentations and Communication | Market Analysis | Sales Strategy Development | Contract Negotiation


Additional Information:
MicroStrategy Full Certifications, 2022 | AWS Cloud Practitioner, Sep 2021


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