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Deployment Manager or Customer Service Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 84602 |
| Desired Job Location: West Covina, California |
Date Posted: 5/14/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: One Month |
| Desired Wage: 95000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Dynamic, meticulous, and strategic professional with extensive experience in deployment management; backed by proven reputation in driving on-time completion and high-quality service delivery.
Experience:
Pomeroy (formerly Tolt Solutions, Inc.) │ Various Locations
Deployment Manager, Hebron, KY Apr 2012–Present
• Oversee the daily deployment and implementation of multiple accounts, including coordinating prompt broadband installation to customers’ locations.
• Meet customer expectations by guaranteeing on-time network and service delivery in line with the deployment project plan.
• Supervise two teams comprised of 13 customer provisioning coordinators and 9 provisioning specialists, along with facilitation of training for new hires.
Service Delivery Supervisor, Irvine, CA Sep 2005–Apr 2012
• Drove productive department operations by monitoring the performance and attendance of assigned team.
• Tracked call queues and drafted necessary reports to obtain customer satisfaction.
• Carried out other key tasks including training and evaluation of new employees and temporary workers as well as management of payroll on a biweekly basis.
EARLIER POSITION HELD
Project Coordinator Irvine, CA Jun 2000–Sep 2005
Education:
Bachelor of Science in Business Administration–Management, Feb 2014
Western Governors University │ Millcreek, UT
Associate’s Degree in Fashion Merchandising, Nov 1987
Everest Business College │ Pittsburgh, PA
Skills:
Project Management
Performance Monitoring and Reporting
Problem Solving and Conflict Resolution
Quality Assurance and Control
Client Coordination
Data Entry and Analysis
Training and Development
Additional Information:
Ethical Decision Making, 2019–Life time
Preventing Workplace Harassment, 2019–Life time
Emtrain
Candidate Contact Information:
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