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Technical Support Supervisor Resume
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| Desired Industry: Information Technology |
SpiderID: 84484 |
| Desired Job Location: Kenosha, Wisconsin |
Date Posted: 2/5/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: 2/5/2024 |
| Desired Wage: 50,000+ |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Dedicated professional driven to forge a lasting and impactful career, aspiring to secure a
challenging management role within a respected organization. Eager to leverage and cultivate my
diverse skill set while making significant contributions that elevate the organization's success.
Committed to continuous growth, collaboration, and the pursuit of excellence.
Experience:
Solugenix /SEI - Technical Support Supervisor August 2018 – November 2023
Chicago Marketing - Sales Representative November 2017 - March 2018
Advocate Condell Medical Center - Patient Transport January 2017 - November 2017
Six Flags Great America - Unit Supervisor April 2014 – November 2016
Education:
Waukegan Highschool Class of 2015
Skills:
Led a diverse team of US, nearshore, and international workers, overseeing day-to-day
operations, conducting interviews, training, maintained and improved quality assurance
standards, and performance reviews.
• Managed the ServiceNow Case management system, timecard management with ADP, and
the phone system 3C Logic.
• Successfully conducted high-level company and client-facing meetings, demonstrating
ef fective communication and project management skills.
• Implemented process improvements and adjusted operations to enhance ef ficiency and
productivity.
• Demonstrated strong supervisory skills, including the ability to lead, coach, and develop
level 1 and Lead team members.
• Utilized Microsoft t Suites for various tasks and collaborated ef fectively with all organizational
levels.
• Handled critical situations with a solutions-focused approach, ensuring company and client
satisfaction.
• Conducted performance improvement plans and issued corrective actions when necessary.
• Proven ability to multitask, work independently, work collaboratively, and maintain attention
to detail.
Candidate Contact Information:
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