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Director of Technology Resume
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| Desired Industry: Information Technology |
SpiderID: 84379 |
| Desired Job Location: Los Angeles, California |
Date Posted: 10/20/2023 |
| Type of Position: Full-Time Permanent |
Availability Date: One Month |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Strategic and forward-thinking Senior IT professional with extensive experience spearheading technology-driven innovations and the ability to streamline the organization’s IT infrastructure and processes.
Possess a high level of knowledge and expertise in various development methodologies, including the software development lifecycle (SDLC), software test lifecycle (STLC), and defect life cycle management procedures. Demonstrate expertise in the successful execution of migration, development, budget implementation, project planning/management, upgrade, and integration projects while ensuring optimal system security and efficient data backup and recovery. Excel in creating and implementing technology strategies, aligning technical resources with the company's business needs, and envisioning technological advancements. Armed with communication skills and fluency in Spanish as a native language.
Experience:
KIPP SoCal Public Schools | East Los Angeles, CA • 2014–Present
Senior Manager, Technology Mar 2017–Present
Manager, Technology Feb 2016
Assistant Manager, Technology Jun 2014– May 2015
Oversee the scope of IT projects by planning, controlling, and coordinating the acquisitions, development, maintenance, and support of computer and telecommunication systems across more than 25 schools with a budget of $4M.
Manage team 12 and oversee networking team 2, responsible for migration, development, testing, and integration operations of over 30,000 users’ hardware and software on laptops, mobile phones, tablets, and audiovisual equipment.
Act as a strategist for innovative IT solutions, leveraging expertise in testing, deployment, administration, and security.
Lead the security management efforts for all software platforms, ensuring adherence to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and management regulations while boosting hardware security and data retention.
Establish vendor relationships with organizations like Apple, CDW, CBE, and SHI to negotiate better pricing, secure more accurate contracts for cost-saving incentives, and align expectations between vendors and the company.
Coordinate intricate system deployments utilizing tools to enhance network connectivity, speed, and reliability across the LAN, WAN, internet, and intranet infrastructure.
Manage resource allocation to achieve cost-effective IT results, evaluate infrastructure, and devise functional and technical solutions aligned with customized plans to meet business requirements.
Take charge of handling a diverse array of equipment and systems across 25 schools, including over 20,000 Chromebooks and 6,000 Apple products, projectors for each classroom, ELMO devices, as well as a range of software and servers like Better Cloud SAS/SIS and JAMF across more than 26 servers and 3,000 devices
Create policies related to accounts’ lifecycle management, such as data retention and resource user policies (RUP).
Career Highlights:
Developed, proposed, and executed best business practices and system functionality improvement plans.
Reduced risk exposure through a bottom-up approach to managing network security, involving testing, detection, assessment, and control of security permissions while supervising server decommissioning and provisioning.
Optimized third-party support by effectively monitoring and managing the incident management tool.
Provided Zendesk support with more than 130 tickets daily, Google Admin console administration and audit, copiers from RICOH and XEROX, and managed cell devices and MiFi devices with a budget exceeding $4M.
Achieved cost savings of $750K by decreasing spending, negotiating new contracts with vendors, and preparing statements of work (SOWs) based on business requirements.
Improved efficiency by 30% by implementing new IT solutions and infrastructure, such as adopting a new mobile device management (MDM) solution in JAMF and transitioning from copier vendors. This led to bringing repairs in-house for the organization that serves 2,100 staff and 11,000 students through our 25 school buildings across South, East, and South-East Los Angeles and San Diego.
Successfully maintained service level agreement (SLA) margin of over 90% and consistently achieved established key performance indicators (KPIs) while supporting and implementing software upgrades for 3500 workstations.
Earned various awards, such as the Tenured Plaque, Most Innovative, and Highest Functioning Team.
Executed updated security standards and initiated the process to be ISO 27001.
iReval.com | Los Angeles, CA (Hybrid)
Chief Executive Officer • President May 2006–Present
Serve as primary point of contact in directing IT strategy and resolving technical issues.
Maintain up-to-date in industry trends and standards by attending ongoing training and certification.
Manage contracts and assist small businesses in tech adoption and troubleshooting.
Ensure product reliability and suitability through rigorous testing and quality assurance.
Lead cross-functional teams to meet financial and operational goals.
Function as chief liaison with stakeholders, overseeing contract negotiations and regulatory compliance.
Drive business growth through strategic planning and market expansion.
Foster a culture of innovation and efficiency, monitored through key performance metrics.
Steer customer success through lifecycle management and migration to cloud-based solutions.
MacMall | Santa Monica, CA • 2010–2014
Senior Lead Tech Engineer Jul 2012– Mar 2014
Lead Tech Engineer Mar 2011
Senior System Software Manager Jun 2010– Mar 2011
Applied in-depth knowledge of services to enforce processes and procedures for minimizing issues within four retail stores with more than 30 users.
Managed local and VPN networks for internal and external usage, including enhancing network lines and wiring.
Played a crucial role in aligning the organization's IT infrastructure and processes across various locations, such as facilitating training in GSX guidelines, regulations, and policies and conducting audits for all completed part orders.
Provided site services to prestigious corporations and government clients to create competitive proposals and SOWs.
Spearheaded the integration of network and stand-alone computing systems and related hardware and software components and maintained the servers updated in testing environments for applications, web services, and process scheduling.
Established protocols for testers and business users to streamline the design, testing, and delivery of IT support, infrastructure, hardware, third-party software, and server networks.
Streamlined the advancement of IT projects by supervising weekly performance analysis and process mapping for tasks, including configuration, migrations, upgrades, reviews, and testing.
Career Highlight:
Steered efforts overseeing troubleshooting, gathering requirements, managing solutions, and supporting network systems, servers, and applications to ensure optimal functionality. This resulted in attaining efficiency and effectiveness goals while supervising a team of 24 individuals responsible for repairing Apple products.
EARLIER CAREER
Apple | West Coast, CA
Apple Solutions Consultant Feb 2007 – Nov 2011
Glendale Community College | Glendale, CA
Senior Lead Computer Technician Feb 2008 – Aug 2010
Computer Technician Mar 2007
Glendale Unified School District| Glendale, CA
Senior Computer Consultant, Contract Jun 2010 – Aug 2012
ACN | Concord, NC
Telecommunications Engineer Feb 2007 – Dec 2010
Education:
KIPP SoCal Public Schools | East Los Angeles, CA • 2014–Present
Senior Manager, Technology Mar 2017–Present
Manager, Technology Feb 2016
Assistant Manager, Technology Jun 2014– May 2015
Oversee the scope of IT projects by planning, controlling, and coordinating the acquisitions, development, maintenance, and support of computer and telecommunication systems across more than 25 schools with a budget of $4M.
Manage team 12 and oversee networking team 2, responsible for migration, development, testing, and integration operations of over 30,000 users’ hardware and software on laptops, mobile phones, tablets, and audiovisual equipment.
Act as a strategist for innovative IT solutions, leveraging expertise in testing, deployment, administration, and security.
Lead the security management efforts for all software platforms, ensuring adherence to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and management regulations while boosting hardware security and data retention.
Establish vendor relationships with organizations like Apple, CDW, CBE, and SHI to negotiate better pricing, secure more accurate contracts for cost-saving incentives, and align expectations between vendors and the company.
Coordinate intricate system deployments utilizing tools to enhance network connectivity, speed, and reliability across the LAN, WAN, internet, and intranet infrastructure.
Manage resource allocation to achieve cost-effective IT results, evaluate infrastructure, and devise functional and technical solutions aligned with customized plans to meet business requirements.
Take charge of handling a diverse array of equipment and systems across 25 schools, including over 20,000 Chromebooks and 6,000 Apple products, projectors for each classroom, ELMO devices, as well as a range of software and servers like Better Cloud SAS/SIS and JAMF across more than 26 servers and 3,000 devices
Create policies related to accounts’ lifecycle management, such as data retention and resource user policies (RUP).
Career Highlights:
Developed, proposed, and executed best business practices and system functionality improvement plans.
Reduced risk exposure through a bottom-up approach to managing network security, involving testing, detection, assessment, and control of security permissions while supervising server decommissioning and provisioning.
Optimized third-party support by effectively monitoring and managing the incident management tool.
Provided Zendesk support with more than 130 tickets daily, Google Admin console administration and audit, copiers from RICOH and XEROX, and managed cell devices and MiFi devices with a budget exceeding $4M.
Achieved cost savings of $750K by decreasing spending, negotiating new contracts with vendors, and preparing statements of work (SOWs) based on business requirements.
Improved efficiency by 30% by implementing new IT solutions and infrastructure, such as adopting a new mobile device management (MDM) solution in JAMF and transitioning from copier vendors. This led to bringing repairs in-house for the organization that serves 2,100 staff and 11,000 students through our 25 school buildings across South, East, and South-East Los Angeles and San Diego.
Successfully maintained service level agreement (SLA) margin of over 90% and consistently achieved established key performance indicators (KPIs) while supporting and implementing software upgrades for 3500 workstations.
Earned various awards, such as the Tenured Plaque, Most Innovative, and Highest Functioning Team.
Executed updated security standards and initiated the process to be ISO 27001.
iReval.com | Los Angeles, CA (Hybrid)
Chief Executive Officer • President May 2006–Present
Serve as primary point of contact in directing IT strategy and resolving technical issues.
Maintain up-to-date in industry trends and standards by attending ongoing training and certification.
Manage contracts and assist small businesses in tech adoption and troubleshooting.
Ensure product reliability and suitability through rigorous testing and quality assurance.
Lead cross-functional teams to meet financial and operational goals.
Function as chief liaison with stakeholders, overseeing contract negotiations and regulatory compliance.
Drive business growth through strategic planning and market expansion.
Foster a culture of innovation and efficiency, monitored through key performance metrics.
Steer customer success through lifecycle management and migration to cloud-based solutions.
MacMall | Santa Monica, CA • 2010–2014
Senior Lead Tech Engineer Jul 2012– Mar 2014
Lead Tech Engineer Mar 2011
Senior System Software Manager Jun 2010– Mar 2011
Applied in-depth knowledge of services to enforce processes and procedures for minimizing issues within four retail stores with more than 30 users.
Managed local and VPN networks for internal and external usage, including enhancing network lines and wiring.
Played a crucial role in aligning the organization's IT infrastructure and processes across various locations, such as facilitating training in GSX guidelines, regulations, and policies and conducting audits for all completed part orders.
Provided site services to prestigious corporations and government clients to create competitive proposals and SOWs.
Spearheaded the integration of network and stand-alone computing systems and related hardware and software components and maintained the servers updated in testing environments for applications, web services, and process scheduling.
Established protocols for testers and business users to streamline the design, testing, and delivery of IT support, infrastructure, hardware, third-party software, and server networks.
Streamlined the advancement of IT projects by supervising weekly performance analysis and process mapping for tasks, including configuration, migrations, upgrades, reviews, and testing.
Career Highlight:
Steered efforts overseeing troubleshooting, gathering requirements, managing solutions, and supporting network systems, servers, and applications to ensure optimal functionality. This resulted in attaining efficiency and effectiveness goals while supervising a team of 24 individuals responsible for repairing Apple products.
EARLIER CAREER
Apple | West Coast, CA
Apple Solutions Consultant Feb 2007 – Nov 2011
Glendale Community College | Glendale, CA
Senior Lead Computer Technician Feb 2008 – Aug 2010
Computer Technician Mar 2007
Glendale Unified School District| Glendale, CA
Senior Computer Consultant, Contract Jun 2010 – Aug 2012
ACN | Concord, NC
Telecommunications Engineer Feb 2007 – Dec 2010
Affiliations:
Coordinator, Boys and Girls Clubs of America
Skills:
Risk Management and Security
System/Network Infrastructure Design and Deployment
Cloud Computing
Process Mapping
Information Technology Strategy Development
Project Oversight
System Installation and Testing
AI Generation
Internet of Things (IoT)
Policy/Program Development
Application Integration Support
Additional Information:
Certification
Sophos MDR/MTR, In Progress • 2023
Zendesk Analytics Certified • 2021
Google Admin Certified • 2021
Google Vault Cyber Security Certified • 2021
eDiscovery Certified • 2021
BetterCloud SAS Certification• 2020
Apple Device/Server (iOS | macOS | tvOS | watchOS) • 2019
FileMaker Server Database Certified • 2019
Apple Certified Mac Technician (ACMT) • 2010
ROP | Belmont • 2005
Course
UC Irvine Customer Experience Certificate Program
Candidate Contact Information:
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