District Operations Fleet Manager - Automotive Mechanic Resume Search
District Operations Fleet Manager - Automotive Mechanic Resume Search
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District Operations/Fleet Manager Resume


Desired Industry: Automotive/Mechanic SpiderID: 82139
Desired Job Location: Las Vegas, Nevada Date Posted: 8/8/2019
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Goal-driven and dedicated professional with extensive experience in all aspects of fleet maintenance, sales, distribution, logistics, and operations. Expert in identifying areas of opportunity for improvement, as well as formulating strategic solutions to drive operational efficiency and secure profitable outcomes. Adept at building, motivating, and leading teams of professionals. Equipped with articulate communication, negotiation, and interpersonal skills in building positive work relationships with professionals of all levels.


Experience:
Hertz/Dollar/Thrifty Rent A Car, Various Locations
Region Fleet Maintenance Manager – Las Vegas, NV • Oct 2018–Feb 2019
• Provide leadership to activities related to reducing vehicle downtime and fleet out of service for shops across multiple states, including Arizona, Colorado, Nevada, New Mexico, Oklahoma, Texas, and Utah
• Contribute to the creation and execution of corporate and division strategies, as well as management of P&L performance, productivity, financial, and asset controls
• Recruit, motivate, and supervise teams, and identify location leadership to establish and maintain a positive and high-performing culture
• Take charge of timely completion of recalls, performing preventative maintenance, and ensuring quality of vehicle repairs
• Mentor location leaders in efficiently resolving employee relation issues and common issues to establish professional relationships with subordinates
• Make certain that all third-party vendor work is completed within defined service level agreement and quality standards

Accomplishments:
• Gained fast-track promotion from regional damager manager due to track record of consistently exceeding key performance indicators (KPIs) in damage and counter collections
• Created and rolled out a Training and Development Program for the managers and supervisors in the region
• Led the Division in 1st place for several months in a row

Region Damage and Revenue Manager– Las Vegas, NV • Jul 2017–Oct 2018
• Keenly monitored progress against goals based on financial statement results for net collections and net collision
• Led regional teams to continuously improve their customer service skills and consequently boost customer satisfaction scores
• Rendered assistance to the Maintenance and Body Damage teams in writing estimates and leading shops operations
• Handled all claims request to maximize collection opportunities, along with several projects and initiatives in driving collections process for the division

Accomplishments:
• Conceptualized design for damage and counter collections process within the Southwest Region to achieve optimum performance through the damage dashboard KPIs
• Improved overall collections by 15 points year-over-year

Project Manager – Las Vegas, NV • Jan 2017–Dec 2017
• Directed the deployment of the Ultimate Choice Program across Denver, Las Vegas, Los Angeles, and Oklahoma City
• Kept track of projects while assessing progress and quality, resolving issues, and applying corrective actions as needed
• Served as key person of escalated concerns on projects while handling project change requests
• Thoroughly assessed vendor contracts for the construction phase of project through third-party vendors

Accomplishment:
• Led the formulation and execution of new rental experience process, resulting in improvement in customers net promoting scores by 10-15 points, with other processes showing improvement such as fleet logistics and team’s productivity by the end of the first month after rollout

Senior Operations Manager – Las Vegas, NV • May 2015–Jul 2017
• Directed a team of 150 employees and provided guidance to operational improvements, as well as optimizing the value of asset base and customer service standards
• Facilitated training for employees to achieve high-quality standards while boosting productivity
• Reviewed employee customer service performance and contributed to the review process
• Held accountability in defining goals and action plans to meet financial and service targets for every location

Accomplishments:
• Redesigned and improved operational standards to ensure that all policy and procedures were observed at all levels
• Received the Sales and Service Award in 2017, along with a Service Award in 2016 for customer service performance in the Las Vegas area

Area Fleet Maintenance Manager – Carolina, PR • Apr 2012– May 2015
• Oversaw the daily operations of the Fleet Distribution and Maintenance Department, while accountable for DPDA, reservations control, fleet maintenance, purchases and disposal, and fleet distribution all over the island
• Established shop performance standards, and policies, along with organizational programs and guidelines
• Took charge of repairs, service, and maintenance of fleet vehicles, which included establishing and supervising vehicle preventive maintenance schemes
• Suggested vehicles for liquidation and coordinated processes for disposal or auction
• Assessed information to monitor performance improvement plans and logistical problems, as well as to formulate solutions and boost business growth

Fleet Manager – Carolina, PR • Mar 2007– Apr 2012
• Collaborated with the Operations Team in managing fleet purchases and disposal, inventory control, business plan development and implementation, plan performance improvement, and employee and financial resource management
• Handle negotiations with suppliers and accounts


Education:
Certification in Human Resource Management, Nov 2018
University of Nevada Las Vegas, Las Vegas, NV

Coursework toward Bachelor of Science in Mechanical Engineering, Expected Completion Date: 2022
Polytechnic University of Puerto Rico, Hato Rey, PR

Bachelor of Business Administration in Management, May 2010
University of Puerto Rico, Bayamσn, PR


Affiliations:
Hertz Women and Allies Employee Resource Groups (ERGs), 2018–Present


Skills:
• Regional-level Operations Management
• Profit and Loss (P&L) Management
• Project Management
• Training and Development
• Strategic Planning and Implementation
• Client Relations and Customer Service


Additional Information:
Professional Development

Certifications:
• Project Management Professional (PMP) Certification, In Progress
• Lean Six Sigma Green Belt Certification, 2019
• Lean Six Sigma Yellow Belt Certification, 2015
• Vale Training Estimatics Certification, 2018

Training:
• Project Management Training, 2019
• Location Manager Development Program, 2016
• Battle Bots, 2011

Activities

Ultimate Choice Program, 2017

Technical Skills

• Microsoft Office and Outlook
• Lotus Notes
• Mitchell
• Oracle
• Auto Integrated
• SolidWorks
• AutoCAD
• MATLAB
• Hertz Internal Databases (Hertz Local Edition, Automated System Advance Program, Crystal, VAW, DASH, Maximus, Fleet Control, TCR, Dealer Direct, Carrent, Data Warehouse, IBMESYS, and Route)
• Tableau

Languages

• English – fluent
• Spanish – fluent


Candidate Contact Information:
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