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User Support Technician Job
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| Employer Name: PBNJ Consulting Inc. |
SpiderID: 13934662 |
| Location: Toronto, Ontario |
Date Posted: 1/28/2025 |
| Wage: |
Category: Technician |
| Job Code: |
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Job Description:
PBNJ Consulting was founded with the sole objective of bringing top quality, professional and reliable IT services, computer support and web solutions to businesses in the GTA. We cater specifically to the organizations that might not ordinarily have access to high quality IT support they really need for their operations and growth. In addition, we offer application and web development to those same organizations that also require web presence to reach out to their customers, or need a customized application for their internal operations.
At this time, PBNJ Consulting is looking for skilled and qualified User Support Technicians who want to further their career in the tech industry. Technicians are required to provide technical assistance to clients who are having issues with their computer hardware, software, or communications. Responsibilities include consulting user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain problems and solutions log for use by other technical support analysts. Participate in redesign of applications and other software. Provide business systems, network and internet support to users in response to identified challenges. Set up equipment for clients, employees and ensure proper installation of cables, operating systems or appropriate software.
Candidates will be required to work in various client locations within the GTA. If you are interested in working with PBNJ Consulting Inc., please contact us today. We look forward to meeting with you.
Job details
Location- Work must be completed both in person and remotely.
Workplace information- Various Client Locations- Within the GTA
Salary- $34.07 hourly / 37.5 hours per Week
Terms of employment- Permanent employment, Full time, Day, Early Morning, Flexible Hours, Morning
Starts as soon as possible
Vacancies- 3 vacancies
Overview
Languages- English
Education- Other trades certificate or diploma
Experience- 2 years to less than 3 years
On site- Work must be completed at the physical location. There is no option to work remotely.
Responsibilities/ Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Experience and specialization
Computer and technology knowledge- Android, Information Technology Infrastructure Library (ITIL), iOS, MAC, Device drivers, Networking software, Networking hardware, Networking security, Extranet, Internet, Servers, Desktop applications, Enterprise Applications Integration (EAI), File management software, Security software, Word processing software, Presentation software, Mail server software, Communication software, 3D graphic software, Project management software, Business diagram software, Mac OS, MS Active Directory, .NET, MS Office, MS Windows, SharePoint, Spreadsheet, TCP/IP, Wireless networks
Area of work experience- Quality assurance or control
Additional information
Transportation/travel information- Own transportation
Work conditions and physical capabilities- Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Personal suitability, Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management, Honesty
Benefits- Dental plan and Health care plan
How to apply
By email- careers@pbnj.ca
By mail- 720 King St. West suite 156, Toronto, ON, M5V 3S5
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required:
Overnight Travel: None
Vacation Time:
Company Profile:
Technical Consulting Services
Contact Information:
| Contact Name: Phill Hodgkinson |
Company Type: Employer |
| Company: PBNJ Consulting Inc. |
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| City: Toronto |
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| State: Ontario |
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| Zip: M5V 3S5 |
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Web Site: https://www.pbnj.ca/
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