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| Desired Industry: Information Technology |
SpiderID: 9964 |
| Desired Job Location: Brick, New Jersey |
Date Posted: 11/27/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/04/2006 |
| Desired Wage: 110,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: MBA |
Willing to Relocate: Undecided |
Objective:
EXECUTIVE PROFILE
Achievement focused IT executive with outstanding history of authoritatively directing and completing complex projects / programs on time and within budget. Energetic, technology leader with over 22 years of extensive experience completing major projects like data center / infrastructure moves, consolidation, and project management; disaster recovery and business continuity planning; technical management, analyzing information, informing others. Possess excellent communications / interpersonal and liaison capabilities. A confident team player who can implement corporate policies and procedures, enhance productivity, and increase efficiency. Implements cost savings measures and metrics which combine necessary technical competency and project management disciplines to provide world class support to help any corporate bottom line.
Selected Highlights
• 12 years of management experience; 10 years of project / network management experience in both IT infrastructure and software development, with budgetary responsibilities in excess of $1M.
• Drove projects that dramatically improved performance of Ansell marketing department, production support and project management; held responsibility for adherence to production SLA’s, communication, response, prioritization, and overall project performance. Maintained 99.8% SLA uptime requirement for all Ansell health care supply & service chain infrastructure server and sales force laptops.
• Completed appraisal data center implementation from signed lease to operation within eight weeks.
• Orchestrated disaster recovery plan of mission-critical middleware application supporting company’s number one strategic client applications and over 48 servers; worked with application support, client / vendor integrations and implemented continuous improvements.
• Improved customer service inbound call percentage by 33% and decreased response time by 300% while reducing resources by 20%.
Experience:
PROFESSIONAL EXPERIENCE: Ansell Health Care Inc. Managed IT division of Ansell that provides software and IT solutions to manage sales force, client supply / service chains, with annual revenues of ~$800M.
IT PC/LAN Manager, North America 2003 to 2006 - Oversee Ansell Infrastructure department. Manage projects and operational activities to successfully meet sales force priorities and SLA requirements. Additionally, oversaw procurement and disaster recovery management. Direct reports staff of 12 LAN Administrators, 10 Helpdesk Analysts and one technical writer.
• Selected to establish and direct IT operations for $800 million Company. Recruited management and staff developed and implemented policies and procedures to support technology functions for corporate headquarters and all facilities in North America, including IT Security process.
• Responsible for all material and equipment needs for Americas Region (i.e. Canada, Mexico and US) projects including managing purchasing, controlling inventory, overseeing operation of the Procurement Center, and maintaining and scheduling a $2 million a year fleet of servers, laptops and desktop equipment.
• Responsible for developing annual budget of $3.6 million with the IT director.
• Conducted production planning and budgeting for Americas regional projects, averaging $1-2 million.
• Sourced and negotiated pricing for over 300 items with an annual purchase value of $2 million.
• Developed strategic suppliers and negotiated contract agreements to reduce the number of vendors resulting in cost savings due to reduced administrative costs as well as quantity price breaks.
• Reduced new equipment purchases by 18% by managing all assets and having up to date inventories and better coordinating equipment needs for projects taking place throughout the Americas, Asia and European regions.
• Reduced costs by 18% by establishing preferred vendors, improving tracking and scheduling processes, and implementing an Equipment Management Policy over 4 years.
• Successfully completed hardware deployment project to 580 customers.
• Oversaw implementation of six-month Managed Desktop Environment project; rolled out new computers to 58 customers and Created SLA’s and escalation paths to support the Managed Desktop Environment.
• Managed all aspects of software licensing, using CDW & CompuCom as vendors of choice.
• Managed all aspects of the IT Change Management, and Disaster Recovery planning and testing.
• Managed diverse team of help desk technicians, floor technicians, and desktop / laptop build technicians; mentored, budgeted, administered reviews, and coordinated hiring.
Chubb Insurance: Managed all aspects of a 60 employee field operations department including hiring and firing, budgeting, scheduling work and activities, establishing policies and procedures, training, performance evaluation and motivation of employees. With annual revenues 10 billion dollars
Field Technology LAN Services Manager 1995 to 2003
• Orchestrated program and project management of mission-critical middleware application supporting company’s number one strategic client application; directed application support, client / vendor integrations and implemented continuous improvements.
• Monitored and mentored four project managers and one technical writer.
• Piloted full software development life cycle management from requirements and analysis through development, QA testing, and production deployment /certification.
• Facilitated quarterly updates to over 13,500 laptops, workstations and servers worldwide. Developed a model branch and updated initially using a software tool to identify potential bugs. Launched updates only after in-house testing at this model yielding a success rate of 95%.
• Controlled and directed overall program management of Intranet website software development projects and supervised / mentored two web developers.
• Reviewed, improved, and created new documentation where needed, describing over 10,000 procedures regarding field technologies for a major insurance company. Implemented online tools that directed departmental personnel towards this documentation as needed.
• Increased operational efficiency through creation of a comprehensive training program for field staff worldwide. Standardized documentation, wrote SOPs, and training materials, and delivered lecture, small group, and one-on-one instruction through scheduled time periods.
• Built and promoted a team-based work atmosphere despite the geographic distances between personnel within the department. Initiated a toll free line and biweekly conference calls during which changes, problems, and training information were discussed.
• Researched, developed, tested, and maintained a disaster recovery plan for all critical business departments and network processing components. Created proven processes for critical facilities to ensure they could be restored within 24 hours in the event of a disaster.
• Enhanced helpdesk services by co-authoring helpdesk training guide which flowcharted movement of inquiries concerning company products and systems. Placement of this tool increased productivity and reduced downtime effecting business.
• Directed a plan to successfully migrate 9000 Win95 client workstations/laptops to the newer Windows NT 4.0 environment. Trained personnel in the changes and saved the company $2.5M in support costs associated with licensing fees.
• Applied Y2K patches and tested 1400 desktops to ensure functionality and successful, seamless transition on 1/1/00.
Argus Inc.
Steered all project management for client moves from site to site, including server and network upgrades. Coordinated full project lifecycle, managing budgets of over $1M, creating project plans / SLA’s, developing and implementing processes, and maintaining vendor / customer communications, including working with the president on sales and bringing on new accounts.
Lead Technician/Account Executive 1993 to 1995
Comdisco Disaster Recovery Services Inc. Managed miscellaneous support projects including hardware / software inventories, disk mirroring systems for customers, help desk and client software updates, and creation / modification of help desk reports / metrics to gauge customer service levels. Provided proactive support for over 100 customers on testing disaster recovery plans including client’s remote offices around the U.S.A supervised staff of 6 including four indirect reports, and coordinated $500K budget.
Supervisor, Disaster Recovery Support 1989 to 1993
• Directed mission-critical software deployment projects to 100-person user base.
• Gathered end-user software requirements and communicated to development for implementation.
• Served as customer liaison to IT and escalation point for customer support issues.
• Developed and disseminated both customer and firm-wide communications on technology changes and outages.
• Created installation instructions for all applications and stored in central repository.
• Proactively managed customer problem / service tickets using Service Center, and created a floating technician paradigm to balance technicians’ ticket queues and effectively utilize resources to improve customer service levels of customer.
• Improved communication within department to enhance teamwork and morale.
• Reduced resources by 10% and decreased client response time by 80%.
• Served as customer liaison to senior management as escalation point for customer support issues.
• Increased inbound call percentage by 33% and decreased client response time by 300% while reducing resources by 20%.
Education:
EDUCATION & PROFESSIONAL DEVELOPMENT
• Bachelor's Degree Computer Science with honors Summa Cum Laude, 3.9 GPA.
• Master's Degree of Business Administration Major Management Information Systems with honors Summa Cum Laude, 3.95 GPA.
• US Army Degree for Telecommunications (1981) 31Victor
• American Management Association - “Leadership Skills for Supervisors and Managers” (1986) (2001)
• American Management Association - “Interpersonal Skills for New Supervisors and Managers” (1987) (2001)
• Courses 102/202: LANDesk Management Suite 8.6 & Administering LANDesk Management Suite 8.6
• Extensive training in Business Management, computer systems via corporate sponsored education including
Affiliations:
• Project Management Institute PMP Certification Course(s) & Membership (234289)
Skills:
Core Competencies:
Strategic Planning / Initiatives / Team / Organizational Leadership / Client Services / Relations /
Financial / Budget Responsibility / Communications / Liaising / Help Desk Services / Project / Program Management / Operations Infrastructure Mgmt. / Staff / Resource Development
Software Development Life Cycle / Business Continuity / Disaster Recovery Planning / Data Center Migrations / Collocations
Additional Information:
Awards & Honors:
• Comdisco - 69th & 70th Disaster Declarations for Outstanding Services. (1992)
• Comdisco - Chicago Flood Disaster Award for Outstanding Services. (1992)
• Comdisco - Hurricane Andrew Disaster Award for Outstanding Services. (1992)
• Comdisco - World Trade Center Disaster Award for Outstanding Services. (1993)
• Comdisco- Corporate Recognition “You Make a Difference. (1992 & 1993)
• Argus Incorporated - (Outstanding Customer Services Performed) (1993-1995)
• Proclamation & Resolution- Heroism in the rescue of two drowning children at Lake Rivera
• (Brick Township New Jersey) (1995)
• Pack 38 & Visitation Church Brick Township NJ for Heroism in an attempt to save a Boy Scouts (1997)
• Citizen Service Award 1997 from Brick New Jersey PBA Local #230.
• Monmouth & Ocean County Intelligence Bureau Civilian Service Award (1995)
• Chubb Insurance Award beyond the call of duty. (1997)
• Chubb Insurance WOW awards for outstanding services (2001)
• National Leadership Award - National Republican Congressional Committee (2001)
• Military (Army) 1980-1982 - 4/12 Calvary
Reference:
Buck Evans (ACS) IT Server Manager 9085424811 bevans@chubb.com Years Known: 20 Professional
Dennis Seeds (Ansell) ISeries Manager 732-286-6394 djshome99@yahoo.com Years Known: 4 Professional
Tina Zalenty (Ansell) Busniess Analyst 732-345-2195 tzalenty@ansell.com Years Known: 3 Professional
Ken Kahn (Mad Science) President 732-905-7007 Years Known: 2 Professional
Dave Kahn (Mad Science) Vice President 732-905-7007 Years Known: 2 Professional
Frank Rebar (Dover Police) Sergant 732-477-4886 Years Known: 15 Personal
Joe Buteau (JRG Exterminators) Lead Exterminator 609-903-3725 joeytoes_121@yahoo.com Years Known: 7 Personal
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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