Adminstrative customer service Resume

Desired Industry: Business/Management	SpiderID: 9963
Desired Job Location: chicago, Illinois	Date Posted: 11/27/2006
Type of Position: Full-Time Permanent	Availability Date: immediately
Desired Wage: 30000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
Administrative professional with extensive experience in the corporate, non-for-profit, and medical industries who can effectively manage projects through completion; oversee daily office functions and administrative tasks. Also possesses excellent organizational, time management, customer service, oral and written communication skills.

Experience:
Office team Oakbrook Terrace, IL
Administrative Coordinator 12/2004- Present
· Verify patients demographics and managed and researched patient records
· Answer/transfer calls coordinate special projects; assist various departments with administrative duties.
· Coordinated travel arrangements, conference calls and business meetings
· Effectively managed and resolved patient complaints and records issues
· Scheduled and checked in patients as they arrived for doctor’s appointments
· Procured various relevant computer software for reception area

United Health Care- United Resource Network Lisle, IL
Administrative Notification Coordinator 12/2003- 11/2004
· Error free establishment of patient report and spreadsheets
· Successfully maintain confidential patient records without incident
· Excellent customer satisfaction rating for notification of benefits to patients
· Manages daily mail distribution to patients
· Supervised over temporary assistance

Spectrum Health Service, Chicago IL
Temporary Medical Office Assistant 8/2003-12/2003
· Checking in patients and receiving payments
· Establish new patient’s charts and maintain current patient records
· Schedule and manage physician/patient appointments
· Verify patients insurance and Filing patient medical records and loose missing patient’s notes.

American Red Cross of Greater Chicago Chicago, IL
Intern-Volunteer Resources 2/2003-5/2003
· Led various campaign projects relevant to consumer awareness
· Created letters, campaign literature for projects and PowerPoint presentations for awareness campaigns.
· Managed excavation of database reports from awareness campaigns
· Supervised over volunteers for events

WorldCom Chicago, IL
Conferencing Coordinator 2000-2003
· Monitored and managed record keeping activities and processed billings
· Activated and facilitated conference calls
· Managed special requests for special services and transcript requests from clients
· Cross trained employees
· Marketed conferencing products and services to clients achieving excellent rating in percentage marketed versus percentage sold (85%) vs. 72% office average

Education:
· University of Phoenix Online – pursuing Bachelors in Business Management 3.6 GPA 2004-Present
· College of Office Technology –Medical Office Assistant Program, Certificate of Completion 4.0 GPA 2003
· College of Dupage – Accounting, Associates 1993

Affiliations:
Member of NAFE

Skills:
· Hardware: PBX, CRT, IBM Compatible CPU, familiarity with all office equipment
· Software: AS400, Medical Manager, Clinical Link, Homecare, Orion, Cadence, RadNet, People Soft
Solomon IV, MS Access, Excel, PowerPoint and Word, Lotus Notes, CCS7, Case Package, IBAAGS, PARS, MS Outlook
· Knowledgeable in Medical Terminology, Anatomy and Physiology, Processing basic Health Insurance Claims, ICD-9 & CPT Coding, Basic Accounting and Typing Speed of 50 WPM
· American Red Cross First Aid/ CPR/ AED certified and obtaining vital signs
· JACHO Medical Records filing process,
· Wrote and implemented training module for customer service standards, as well as cross trained new hires
· Direct Sales/presentations and consulting in cosmetics.

Additional Information:
· Leadership style is diplomatic, courageous, innovative, and empowering.
· Work personality is expressive, spontaneous, agreeable, and composed.
· Work Style is collaborative within a teamwork environment.
· Organizational, communication and multi-tasking skills

Candidate Contact Information:

Name: Kristina McClary
Street: -	Phone: 6307390390
City: Bolingbrook	Fax: -
State: Illinois
Zip: 60440
Web Site: