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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9930 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 11/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: January 1, 2007 |
| Desired Wage: 33500 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Ecommerce Technical Support / Customer Service and Support
Experience:
CUSTOMER SERVICE
• Applied Baan 4 and Navision Axapta order entry software to enter, schedule and manage an average of 600 customer orders monthly.
• Resolved customer issues and provided solutions which consistently resulted in win-win situations for the company as well as the customer.
• Maintained a superior error rate of less than 1% of total monthly orders processed.
• Supported 10 outside sales representatives assigned to Home Depot stores located on the East Coast and Midwestern United States. Also supported sales representatives responsible for supplying test kits and instrumentation to the blood banking industry.
TECHNICAL SUPPORT
• Provided technical support and training for online auction sellers who use Marketworks Auction Management Software to list, manage and fulfill online auctions.
• Accurately resolved 35-45 technical issues per day via email and telephone support. Documented technical issues using Sales Force CRM.
Skills:
SKILLS DEVELOPMENT
CompUSA
August 2004 Microsoft Office Suite 2000
Roswell, GA
Radium Soft Consulting
June 2001 – July 2001 Automated Quality Assurance/Software Testing
Experience with the following software/programming applications:
Marketworks (auction management tool), Salesforce CRM, Exact Target,
Basic HTML, Image FTP tools, Navision Axapta, Baan 4 ERP, MS Office Suite, Internet Explorer 6, Mozilla Firefox, Various online auction bulk listing tools.
Candidate Contact Information:
| Name: Ronald Bigger Jr |
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| Street: |
Phone: 678-677-0116 |
| City: Decatur |
Fax: - |
| State: Georgia |
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| Zip: 30034 |
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