Desktop Support - Information Technology Resume Search
Desktop Support - Information Technology Resume Search
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Desktop Support Resume


Desired Industry: Information Technology SpiderID: 989
Desired Job Location: Elizabeth, New Jersey Date Posted: 8/3/2004
Type of Position: Full-Time Permanent Availability Date: Today
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
OVER 8+ year’s experience, in Customer Service, Customer System Analyst and System Administrator. Design, Implementation and Administration of Networks in Single Domain as well as Multiple Domains and testing of various computer hardware and software packages. Possess excellent verbal & written communication and interpersonal skills, with the ability to interact with end-users. Also, possess excellent work ethics and team oriented with strong analytical and leadership qualities


Experience:
Best Assembly and Fulfillment Services, Inc. Eatontown, New Jersey Nov 2003 – Present
System Administrator
• Maintain and administer all technical areas for a Windows 2000 network. All workstations run Windows 2000 Professional.
• Perform Active Directory tasks; create, configure and manage accounts (users, group, computer, organizational units).
• Familiar with Active Directory security management (object security, group policies etc…)
• Provide technical support for all hardware/software related issues.
• Oversee the work of data entry personnel and check for data reliability and integrity
• Oversee the PC Hardware staff
• Ability to create, configure and manage Microsoft Outlook email. Backup and archive emails periodically.
• Extensive use to Microsoft Office package with emphasis on MS Access (designing tables, queries, forms, reports and macros specific to customer needs)
• Customize various forms in MS Access to provide for customer inventory and/or shipping tracking solutions.
• Implementation and extensive use of Mail Order Manager (an automated solution for mail, phone and web orders).
• Perform regular maintenance of equipment including daily backups using 4mm data cartridge, virus scans (Norton Antivirus Corporate Edition), disk cleanups etc…
• Generate customer letters stating their user id and pins using the PGP encryption program
• Work with various peripherals such as laser printers, Pitney Bowes inkjet machine, fax machines and copiers


Affiliations:
In Progress California Polytechnical University Pomona, California
B.S., Computer Information System

December 2000 Chaffey College Rancho Cucamonga, California
Computer Information System: Networking Technologies

October 2000 Chaffey College Rancho Cucamonga, California
Computer Information Systems: Web Page Development

June 1996 Chaffey College Rancho Cucamonga, California
Transfer to California Polytechnical University, Computer Information System

June 1994 Upland High School Upland, California
H.S. Diploma, Business


Skills:
Computer Skills : Efficient in Microsoft Word, Excel, Access and Power Point
Office Skills : Efficient in 10-Touch key, Typing (50wpm)
Equipment Skills : Familiar with Fax machine, Photo Copier and Messaging System etc.
Personal Skills : Hardworking, Enthusiastic, Organized and Productive


Additional Information:
Technical Operating Environments
Operating Systems: Windows2000 Server/Professional, Windows NT Server 4.0, Windows XP Home/Professional, Windows NT,Workstation 4.0, Windows 98, Windows 95, Suse Linux 7.2, Macintosh
Server Platform: Compaq, Dell, IBM
Network communication: TCP/IP (DHCP, WINS, DNS), DLC, OSFP, NetBEUI, ARP, RIP, VPN,
SNMP, Tracert, Ping, Netstat, Network design, Routing, DNS, IP Subneting, TCP/IP protocol
Client & Network: Pentium PC, Network Printers, Modems, Ethernet Hubs, Routers, Switches
Hardware Print Servers, Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration
Software Packages: RDBMS SQL Server, MS Office, and Adobe Photoshop, Netscape, Outlook
Web tools: HTML,DHTML, Java Script, Visual Script, XML & FrontPage


Candidate Contact Information:
Name: Deepika Bakshi
Street:    - Phone:    -
City:    - Fax:    -
State:    -
Zip:    -
Web Site:


    



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