Executive Assistant Resume

Desired Industry: Business/Management	SpiderID: 9880
Desired Job Location: Fairfax, Virginia	Date Posted: 11/23/2006
Type of Position: Full-Time Permanent	Availability Date: January 2007
Desired Wage: 50,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
To obtain a full-time position where my abilities will contribute to the company's success.

Experience:
October 2006 – Present Kelly Services, Inc., McLean, VA Present Assignment at Booz-Allen-Hamilton, McLean VA, assistance in Life Support office which serves all the admin needs for BAH personnel serving overseas: administrative functions including processing travel worksheets, time sheets, check requests, wire transfers; documenting procedures; organizing various files; providing other assistance as requested.

March 2005 – Sept. 22, 2006 K12, Inc., 2300 Corporate Park Drive, Suite 200, Herndon, VA 20171 Reclamations Analyst. Continuation of duties and responsibilities for handling reclamation requests from K12 families and K12 schools except that the staff had been reduced from 6 in 2002 to 4 in early 2003 to 2 in mid-2003 to ONLY MYSELF from March 2005 until about April 2006 when I was provided a part-time Reclamations coworker. Meanwhile, the number of states with K12 Virtual Academies increased to 14 and the number of students continued to increase dramatically, as well: from about 1,500 in 2002 to well over 14,000 in 2004 and to almost 20,000 in the spring of 2006. Adding other non-Virtual Academy programs for which Reclamations’ support is required, close to 40,000 students are supported. Over this past year alone, I was directly responsible for approximately $2.5M in cost-avoidance for the company. Provided direct supervision of and task assignment to temp workers and part-time K12 employees assisting Reclamations, totaling 4 co-workers since April 2006. Created monthly or bi-monthly Withdrawal Reports, formatting the reports into workable spreadsheets and disseminating them to co-workers for packet preparation and mailing.Created unique Reclamation ID numbers (using concatenate function in Excel.Directly interfaced with vendors, parents/teachers/school administrators, K12 HQ staff including Finance, Engineering, Customer Care,Tech Support, Marketing, School Management, others.
Provided parent/teacher counseling to resolve various issues concerning parents/teachers and maintain high level of support and confidence. Wrote all correspondence and documentation for reclamation needs. Planned in detail the end-of-year mailing, calendar, supply and staffing needs. Executed and supervised end-of-year mailing to expedite required returns; most efficient mass mailing to date. Bi-monthly or as needed, created reports of computer equipment received at computer equipment refurbishment vendor, and formatted the report into standardized format to reconcile returns with spreadsheets of students. Tracked computer equipment recoveries to reconcile end-of-year and withdrawal spreadsheets using VLOOKUP function in Excel as well as other research techniques. Analyzed data to determine which students had returned which equipment per serial number, date returned, etc. Entered daily report from materials receiving vendor into Access database for searching as needed. Worked with Finance and external auditor in February/March 2006 to ascertain if assets had been returned.Participated in weekly conference calls with vendor who receives returned computer equipment to assess outsourced recovery efforts.
Participated in meetings with Finance, Engineering, Operations, other Supply Chain staff, Marketing, Customer Care and Tech Support, others. Participated in meetings with UPS and FedEx to improve processes. Nov 2002 - May 2004 Kelly Services, Inc., McLean, VA, Reclamations Specialist, long-term assignment at K12, Inc. Responsible for handling reclamation requests from K12 families and K12 schools in about 5 states. Participated in 2 Six Sigma Projects, one involving improving Customer Care and the other specifically on Reclamations. I identified weaknesses in the processes and convinced my Director to allow me to institute changes, including: Reduced costs of sending packets from $26 each via UPS Next Day to $0.39 via regular mail, a cost avoidance of about $400,000 over a couple of years. Standardized and documented the Reclamations Process so tasks were performed in the same way by all who assisted in Reclamations. Wrote Reclamations Procedures to document the tasks that were to be performed on a regular basis and documented the tasks in a step-by-step format for reference and training. Created Visio flowcharts and Power Point presentations of each of the different Reclamations processes and procedures as training tools. Trained Reclamations coworker, temporary contractors brought in to assist with the massive end-of-year mailings in early summer, all Customer Care and Tech Support staff and all schools’ management personnel. Set up and maintained relevant files in both paper copies and electronic media.Took the lead in organizing social events for team building in Customer Care Dept. (never before done): initiated monthly potluck luncheons for Customer Care Dept: planned menus, coordinated food and/or cash contributions, directed coworkers in purchasing foodstuffs and set-up/clean-up. These luncheons were so successful that others throughout various departments in the company, including corporate officers, requested to participate so the luncheons grew from serving about 20 people to over 100 people each month and everyone was allowed to take extra break-time to participate as its camaraderie was recognized as very beneficial in creating congeniality in the office atmosphere and a spirit of K12 being a true team. I received recognition from the President/CEO and from the Human Resources Dept. for my team building initiatives. Agreed to the request by the Director of Human Resources to participate in and/or lead various company-wide events so “ you can rally the troops since they all like to participate in your events…” and very few personnel ever participated in HR-sponsored events. Assisting with cook-outs, volleyball matches, other HR events, attendance was greatly increased.

April, 1994 - Present Davis Technologies International Corp. Co-founder, Corporate Secretary Treasurer.
Jointly responsible with President for writing Business Plan, overall business development and management. Responsible for business/legal/scientific/market research, all correspondence, creating and maintaining employee files, human resources, hiring/supervising/firing employees, all accounting, payroll, taxes, accounts receivable, accounts payable, vendor and customer interface, all meeting and travel planning, etc.; identifying and pursuing potential business assistance, financing, technology evaluation and contract opportunities; worked closely with corporate attorneys and corporate accountants; creation and distribution of marketing materials and brochures; creation and maintenance of on-line advertising with numerous organizations and publications; creation of conference and trade show exhibits, participation and management of trade show events; planning and participation in meetings with potential investors, potential customers, numerous states’ and federal governmental agencies’ personnel; organization and maintenance of all corporate records, planning and organization and management of all shareholder meetings, preparation and dissemination of Minutes of Board of Directors’ and shareholder meetings; Member and Secretary of the Board of Directors.

Education:
University of Southern Mississippi, 1978
B.S. Biology and English (double major) Botany and Secondary Education (double minor)

Skills:
Excellent, proven skills in written and verbal communication, organization, time management, research, correspondence,
document writing & preparation, copy editing, bookkeeping, accounts receivable and accounts payable, company payroll,
overall office management employee hiring/supervision/assignments, administrative support, customer service, retail sales

Highly effective working alone or as a team member, with diverse people and diverse personalities/capabilities ranging from general labor personnel to mid-level and upper management, to Board of Director and investors

Sets/meets deadlines and goals; identifies weaknesses in processes and suggests corrective actions

Articulate, detail oriented, self-starter, multi-tasker, quick learner, trustworthy, conscientious, dedicated to achieving personal best
Cheerful, friendly, outgoing, positive, can-do personality; great listener, puts people at ease

Proficiency in: Windows, MS Office, Word, Excel, PowerPoint, Outlook/Outlook Express, Quick Books Pro, Adobe Acrobat, Viso, Internet and Intranet, Eudora/Thunderbird/other email programs, WordPerfect 5-12, Quattro Pro, Access, Presentations, Remedy, SAMS database, Calendar Creator, Picture Easy, various other software programs
Numerous office machines, including PCs, printers, copiers, faxes, laminator, GBC binder, VeloBinder, Pitney Bowes postal meter, multi-line phone systems, etc.

Reference:
Upon request.

Candidate Contact Information:

Name: Geraldine Davis
Street: -	Phone: 703-609-5595
City: Fairfax	Fax: -
State: Virginia
Zip: -
Web Site: