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Ed Manager/Instructional Designer/Trainer Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 9785 |
| Desired Job Location: sacramento, California |
Date Posted: 11/20/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 80000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
I have lead teams to create improved performance
within some of the nation's most prestigious
companies like Oracle Corporation, Boeing, Dell
Computers and CapitalOne Financial.
In the last 5 years, I have provided services to a
broad customer base. These engagements include
brand development/marketing services for two
national authors as well as design/delivery of a
custom marketing and customer service program
for the Long Term Care and Hospitality Industry.
Intuitive and confident, I embody a variety of
characteristics that will translate into high-value
returns for your investment.
Experience:
TOP-SHELF EXPERIENCE
Primary Partner, LLC (www.primarypartner.com,
primarypartnerhealthcare.com)
Co-founder
- Established company's training identity
including web presence, copywriting, print and e-
collateral
- articulated and implemented proposal
standards and practices rate yielding a 48-hour
turnaround for sophisticated service engagements
- primary sales and proposal writer yielding a
90+% close rate
Program Development
- designed, developed and delivered
Relationship First¨ an intensive Customer Service
program for a 27-facility long-term care industry
- designed and developed a one-day Revenue
Generation program for the long-term care industry
- created concept, script, storyboard and talent
management for web hosted E-Orientation program
for the hospitality industry
- created custom service program for golf &
events center industry
Executive Coaching
- coached two national authors to improve
market penetration and quality of their training
offers
SportsMind (www.sportsmind.com)
Co-lead: Program Redesign S.W.A.T. Team
- reduced strategic leadership program length
from 9 to 5 months while increasing business
relevance (CapitalOne Financial)
- designed and co-authored first instructorÕs
manuals
- created detailed facilitator standards and
practices
- redesigned and reauthored all program
support material/tools
- redesigned and monitored evaluation
methodology
New Product Development
- ÒblueprintedÓ and prototyped "Artifact," a
custom online, multimedia decision support
system built upon key program concepts
Website Enhancement
- designed ÒThe SportsMindsetÓ Alumni
including graphics, client audio and video
testimonials
- wrote initial featured learning articles
Marketing & Sales
- wrote/edited key proposals, offer
descriptions, press releases
- authored companyÕs first sales plan and brand
platform
- created Òfrom scratchÓ direct mail campaign
- copywriting and collateral design
Alamo Learning Systems, Inc.(www.alamols.com)
Instructional Design Overhaul
- developed new, more interactive instructional
methodology
- created unique client-customizable program
framework - a key distinguishing feature from
competition
¥ enhanced Train-the-trainer program including
co-designing an instructor practice Òboard gameÓ
to increase interactivity
- co-developed product rollout strategy for 20-
year client base
Lead: Internet Distance Learning business
expansion project
- co-authored broadband training market
analysis and plan
- analyzed, evaluated & selected provider(s) &
software tools
- prioritized/designed initial program offerings
for both "live," virtual classroom and web training
- Lead Designer for IBM pilot project
Developed ISO 9001-compliant relational
courseware management system
- reduced time-to-market for new and client-
tailored products (from months to weeks)
- broadened product marketability to include
specialty/industry-specific clients
Introduced/implemented/managed outsourced
demand publishing process
- consolidated operations, reduced cost per
unit, stabilized cash flow
- created a bill-of-materials/order system to
manage products and increase shipping efficiency
Oracle Corporation (www.oracle.com)
Lead: Oracle Education ÒWorld Class CoursewareÓ
Redevelopment
- enlisted commitment and participation of
diverse field instructor population to support $21M
revenue stream
- bolstered source material expertise by
recruiting key SBU development team for
courseware creation
- personally trained and mentored all
Courseware Development team members
Created new courseware design and production
system
- authored and presented needs assessment,
justification, and system proposals
- realigned development/field communication
by creating SPOC program
- developed first comprehensive Courseware
Development Standards Guide
Design and development
- sole courseware redesign responsibility for
strategic education revenue product ($5M)
- created SBU partner toolkit to support parallel
development projects
Integral Systems, Inc. (www.integralsys.com)
Process Improvement
- authored and presented needs assessment,
justification, and system proposals
- reduced publication turnaround by 100%
- increased new courseware throughput by
200%
- co-published over 5,000 pages of training
publications in one calendar year
Research & Development
- co-authored Interactive Video Instruction (IVI)
feasibility study
- co-designed IVI prototype without impacting
project schedules
Computer Sciences Corporation (www.csc.com)
Design and development
- designed and facilitated 5-day, on-site flight
test personnel user course (Secret Clearance)
- designed, authored, and published various
mission-critical user manuals
- leveraged role as user advocate to integrate
efforts of Software Development, Configuration
Management, and Test groups
Research & Development
- user interface design input for high-visibility
software modules in critical operational
environments
- selected to author design proposal for object-
oriented interface to enhance operator
performance/ efficiency in non-real-time
environments
Education/Training
B.A. Speech Communication - Humboldt State
University
Ft. Miley Adventure Ropes Course Facilitator
Training
Positive Leadership Dynamics - PSI World Seminars
(Intensive 90-day leadership/coaching seminar)
SportsMind Leadership Coaching Program
Recognition
Outstanding Achievement - Oracle Education
Services National Conference
Acknowledgment - The Leader's Edge: Mastering
the 5 Skills of Breakthrough Thinking:
"Mark Morton, the 'genius' in charge of Product
Development at Alamo Learning Systems; his
contributions have transformed the technology of
the thinking skills into an artistic format."
Education:
BA
Candidate Contact Information:
| Name: mark morton |
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| Street: - |
Phone: 209 295-6146 |
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Fax: - |
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