Director, Manager of Admitting,Business Services, Support Services Resume

Desired Industry: Healthcare	SpiderID: 9744
Desired Job Location: Pasadena, California	Date Posted: 11/17/2006
Type of Position: Full-Time Permanent	Availability Date: 12/18/06
Desired Wage: 70,000+
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
My objective is to obtain a positon where I may utilize my many years in healthcare business services.

Experience:
Darlene Y. Leyba
1511 N. Mar Vista Avenue Pasadena, CA 91104

Home: 626-797-2377
Cell: 626-590-8322
email: dleyba@ hotmail.com

Educational Preparation:
Cal State Los Angeles/Business/Healthcare Management/Accounting
Huntington Hospital Management Development Program
Pacific Clinics Management Development Program

Professional Experience:

04/04 to 11/05
Clinic Administrator
Family Care Specialists
1701 Cesar E. Chavez Blvd., Suite 402, L.A., 90033
Responsible for the day to day operations of a Family Practice Group. Supervised Front Office operations which included patient registration, appointment scheduling, insurance eligibility, cashiering, customer service and reception. Supervised the Nursing Supervisor /Medical Assistants, the Medical Records Department and the Referral Coordinator. Assisted in member recruitment and Marketing. Kept clinic in contract compliant in the medical services, procedures and processes. Reviewed invoices, prepared performance spreadsheets and other
specialized reports for Corporate. Responsible for billing ,receivables and collections.

6/00 to 10/02
Divisional Director, Support Services
Pacific Clinics/Children and Adolescent Program
66 Hurlbut St., Pasadena 91105
Supervised Office Managers, Program Secretaries, Medical Records and Data Entry Staff at six clinical sites.
Responsible for patient scheduling, patient registration. Medical records, insurance/Medi-Cal verification and financial counseling. Supervised the Data Entry Department whose function was to submit billing to the L.A. County Department of Mental Health. Responsible for auditing billing and receivables, worked closely with the CFO in financial reporting. Prepared Staff Productivity and Access Improvement reports to Corporate.

1/99 to 7/99
Director Business Services/Admitting Department
Alta Hollywood Hospital/Van Nuys Psychiatric Hospital
6245 De Longpre Ave., Hollywood 90028
Temporary Position to transition hospital business office to a central billing office (CBO). Responsible for the daily operations of the Admitting and Patient Accounting Department of a multi site hospital, including billing and patient registration. Clean up of all pending receivables. Follow up of Medicare, Medi-Cal, Third Party Payers and Self Pay Accounts. Responsible for compliance of government contracts, monitoring and control of insurance contractual discounts, charity write offs and bad debt accounts. Responsible for the recruitment, training and evaluation of all staff and for continued staff development and education. Interfaced regularly with Administration, Nursing, Medical Staff, Q.M. /U.M. and other Ancillary Departments.

04/79 to 12/98
Huntington Memorial Hospital
100 W. California Blvd., Pasadena 91105
Coordinator Special Accounts 1995-1998: Responsible for the billing of Trauma Accounts to the Emergency Medical Services Division for Los Angeles County. Interfaced with the L.A. County information systems and various L.A. County Departments. Reviewed and prepared billing for Charity and AB75 funding.
Supervisor, Credit/Collections and Customer Services 1986-1994: Created and implemented the Customer Service Department which decreased Patient complaints by 75%. Responsible for the overall management of the Credit/Collections and Customer Service Department and for the supervision of the Financial Counselors. Responsible for the recruitment, training and evaluation of all staff and continuous staff development and education.
Worked in conjunction with the Admitting and Social Services Department to prevent any large liabilities to HMH.
Manager, Primary Care Clinics (Pasadena Dispensary) 1979 to 1986: Management of the out-patient care clinics, allied health side: appointment desk, patient registration, financial counseling, medical records and billing services. Supervised the Dental Clinic, contracted dentists and supervised their payroll. Directed the Dispensary Volunteer Program , Patient Resource Center and accountable for Fundraising and Donor Program. Worked in conjunction with the Board of Directors and coordinated meetings and agendas. Responsible for the orientation for the new Medical/Surgical interns. Provided daily, monthly and yearly financial reporting to the CFO

Education:
Cal State Los Angeles
Business/Healthcare Administration

Skills:
Microsoft Office Systems, Windows, Excel, Powerpoint

Reference:
Will provide upon request

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