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Customer Service Manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9741 |
| Desired Job Location: Ridgewood, New York |
Date Posted: 11/17/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 12-04-06 |
| Desired Wage: $55,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
PETER SPARACINO
60-27 Linden Street
Ridgewood, NY 11385
718-366-2542
SUMMARY OF QUALIFICATIONS
Highly successful and extremely professional customer service manager, skilled in all aspects of customer and employee relations, including customer service, accounts payable, inventory and employee training. Computer Skills: Microsoft Word and internet experience.
PRESTIGE BOX/GLOBAL CORPORATION
A national distributor of Christmas ornaments, as well as boxes and cartons for the printing industry.
BUSINESS EXPERIENCE
Customer Service Manager ($45,000) 2000 - present
•Manage and coordinate two customer service departments at the same time. Consistently meet all deadlines in advance.
•Research and follow up on all vendor invoices before payment. Save company up to 20% off listed expenses.
•Establish and maintain entire customer and inventory database. Reconcile and account for inventory of over 1,000 items, total quantity over 10,000 pieces.
•Review and prepare customer orders and vendor packing lists before shipments. Reduced shipping time and packing errors substantially.
Customer Service Representative ($32,000) 1993 - 1999
•Assist manager in all aspects of daily operation.
•Handle a large volume of calls requiring sales or customer service assistance.
HEIDELBERG, USA
A worldwide distributor of high-tech machinery for the graphic arts industry.
Assisted Parts Department Manager ($26,000) 1988 - 1993
•First employee in company history to be trained in all three product lines and answer calls for all departments.
•Created a universal parts list and new system of telephone prompts which increased group productivity and decreased call backlog.
•Improved lead time on back orders by reviewing parts list and initiating purchase orders before stock depletion.
•Consistently in top 25% of staff for amount of orders and sales totals.
•Initiated on location and outside training programs for new employees.
EDUCATION:
BA English Queens College, NY
Experience:
Please see resume.
Education:
Queens College, NY
BA in English
Reference:
References will be provided at job interviews.
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: - |
| City: Ridgewood |
Fax: - |
| State: New York |
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| Zip: 11385 |
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| Web Site: |
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