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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9733 |
| Desired Job Location: Dale City, Virginia |
Date Posted: 11/17/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/20/06 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Objective: To obtain a position in a customer service oriented environment where I can utilize the excellent people skills that I have already acquired, while continuing to expand my growing customer service knowledge.
Experience:
Brown & Brown Ins. Agency of VA
Manassas, VA
March 2006-October 2006
Customer Service Assistant
ľ Knowledge of AMS, AFW and ACT software
ľ Used Accord Applications
ľ Processed audits and endorsements
ľ All filing, copying and faxing
ľ Input claim and billing information
ľ Compile loss run reports
ľ General data entry
Advance America
Manassas, VA
July 2005-March 2006
Customer Service Representative
ľ Assisted customers in person and over telephone
ľ Weekly audits
ľ Collections
ľ Count and balance cash drawer and safe multiple times daily
ľ Open/close center
ľ Verify and collect funds
ľ Resolve customer complaints
ľ Daily deposit
MapleShade Animal Hospital
Dale City, VA
November 2004-July 2005
Veterinary Receptionist
ľ Handled all incoming calls
ľ Make and confirm appointments
ľ Assist with animals when needed
ľ Updated medical records
ľ Used Avimark scheduling software
ľ Open/Close facility
ľ Resolve customer service issues
ľ Keep food and products stocked
Kohl's Department Store
Woodbridge, VA
November 2002 to October 2004
Cashier Supervisor/Visual Specialist
ľ Ensured customer's purchases were processed accurately and
ľ efficiently
ľ Resolved customer service issues
ľ Supervised a team of up to 18 cashiers
ľ Monitored employees' overall job performances
ľ Trained new employees
ľ Authorized bank checks and voided transactions
ľ Performed cash pick-ups from registers
ľ Maintained merchandising directives throughout the store
ľ Executed all mannequin and form changes while working closely with management
ľ Read Plano grams and verified store signage
Education:
I graduated from Hylton High School in June 2002.
Skills:
I have excellent customer service skills, I can type 48 WPM with no errors, I'm a very fast learner and work well on computers.
Reference:
Anna Fabre-703-791-4595 (professional)
Patty Cox-703-257-7187 (professional)
Tess Kaminski-703-593-4130 (friend)
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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