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| Desired Industry: Multiple Job Offering |
SpiderID: 9690 |
| Desired Job Location: atlanta, Georgia |
Date Posted: 11/16/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/2006 |
| Desired Wage: 80,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
SUMMARY
Seasoned, energetic professional with proven history of motivating teams to meet aggressive revenue goals. Strong leadership skills and strengths in analyzing data in order to implement new processes and procedures while ensuring customer satisfaction. Ability to regain customer loyalty and increase sales while forming a successful, cohesive team.
Experience:
The Austin Agency, Atlanta, GA 03/06 - Present
(Recruiter)
Recruiter (Consultant)
Contract Recruiter hired to perform full cycle contingency recruiting specializing in technology fields.
Responsible for and highly adept at the process of full cycle recruiting services for technology clients.
Skilled at writing and posting of job descriptions that attract candidates of the highest calliber.
Accountable for creativing sourcing of qualified candidates as well as reviewing resumes, qualifying candidates, conducting in-depth interviews and presenting highly skilled candidates to clients.
Vigilar, Dunwoody, GA 12/05 - 02-06
(Security Solutions Reseller)
Inside Sales Manager (Consultant)
Management of 10 person team that performed Account Management, Outbound and Inbound sales calls.
Increased number of calls made and all sales activity.
Implemented processes for sales cycle.
Worked with top resellers to ensure an excellent working relationship.
Increased sales by up selling to existing customers on inbound sales calls and by increasing cold calls.
Implemented and enforced SalesForce.Com usage for entering leads and using the system through customer sales cycle.
Designed sales incentive plans for teams within the department.
Provided statistics and weekly summaries in executive management meetings.
Recruited, interviewed and hired team members. Performed employee evaluations and suggested commission structure.
Worked with marketing and product management to target customers on specific sales promotions.
GRAVOGRAPH NEW HERMES, Duluth, GA 8/16/2004-11/30/05
(Industry leader in Engraving Machines and Materials.)
Customer Solutions and Inside Sales Manager
Responsible for direct management of 33 person team that performed Account Management, Outbound and Inbound sales calls, Account Resolution, and Sales Support.
Always met materials goal at minimum 110% compared to plan.
Implemented Account Management for the top 100 customers. Trained employees on how to perform account management.
Increased sales by forming an outbound calling team to sell multiple products, warranties, software upgrades and regain lost customers.
Increased sales by up selling to existing customers on inbound sales calls.
Implemented ACT for entering leads for the outside sales force along with inside sales follow up to ensure all customers were contacted.
Designed sales incentive plans for each team within the department.
Provided statistics and weekly summaries in executive management meetings.
Recruited, interviewed and hired team members. Performed employee evaluations and suggested merit increases.
Worked with marketing and product management to target customers on specific sales promotions.
Defined processes and work flow for JD Edwards system. Provided continuous training to team members.
Improved call statistics from hold times greater than 40 minutes and abandonment rate greater than 40% to statistics less than 4 minutes longest hold time, less than 1 minute average hold time, and abandonment rate less than 3%.
Worked with customers to regain trust and loyalty by proving to them we could deliver timely and accurately while verifying account issues were resolved.
Responsible for profit and loss of engraving materials. Increased margins greater than 30%.
Monitored random calls while mentoring team to provide excellent customer service and up selling of products.
Worked well with all departments to ensure customer needs and sales goals were met.
SANIGLAZE, Atlanta, GA 8/2003- 8/2004
(A high tech proprietary, revolutionary tile and grout restoration and maintenance system.)
Sales Manager
Lead salesperson for Atlanta based tile and grout restoration service. Identify and contact leads and existing customers, set up demonstrations, provide proposals and close deals.
Closed over $500K in business in less than six months.
Received commitment for $500K additional business from new customers.
Created $2M+ pipeline from scratch; maintain $2M+ pipeline through new lead generation.
Created reporting mechanisms for headquarters to apprise them of Atlanta based opportunities.
Accomplished all current sales activities through self-direction and motivation as goal to build Atlanta location.
INTERNET SECURITY SYSTEMS, Atlanta, GA 7/2000-7/2003
(A world leader in software and services that protect corporate and personal information from online threats and misuse.)
Manager Client Services
Managed team to ensure software maintenance renewal revenue goals were achieved quarterly. Responsible for customer retention and satisfaction in North America. Defined goals and processes to continue to improve ability to deliver service to customers. Accountable for forecasting, tracking, and collections of $40M plus in annual maintenance renewal revenue.
Successfully met maintenance renewal revenue goals every quarter. Renewal revenue grew from $12 Million in 2000 to $40 Million in 2003.
Worked with strategic customers to ensure high level of satisfaction and customer retention by interacting with the appropriate internal departments (engineering, accounting, and sales).
Increased maintenance renewal revenue stream by introducing team to quarterly goals which included incentive compensation plans.
Promoted good performance of ten team members by ensuring their needs were met (work environment, development plans, and handling of personnel situations).
Coached team members in communication, negotiation, and problem solving skills.
Redefined all Client Services job responsibilities and descriptions, and conducted salary compensation review in order to attain employee satisfaction.
Achieved and maintained positive working relationships with senior level management and coworkers throughout company.
Assisted sales with maintenance contracts negotiations for high level, strategic customer deals.
Defined and implemented Softrax software to automate maintenance renewal process.
Successfully managed and controlled expenses of multi-million dollar budget.
Developed and implemented plan to enforce current maintenance in order to receive technical support.
Established pricing and roll out plan for maintenance fee based tiered technical support.
Participated on project team to introduce web self-service to ISS customer base.
Determined processes for end of life releases, product migrations, and maintenance consolidations.
Created maintenance discounting guidelines for direct and channel sales teams.
Education:
EDUCATION
Bachelor of Science in Business Administration, 1994
Computer Information Systems
Western Carolina University, Cullowhee, North Carolina
Affiliations:
PROFESSIONAL TRAINING
Georgia 100 Womens Mentoring Program Building a Collaborative Workplace
Managing Your Priorities
The Leader in Each of Us
Achieving Stellar Service Hyperion Analyzer Administration and Design Workshop
Candidate Contact Information:
| Name: kristy ferguson |
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| Street: |
Phone: 4047971978 |
| City: lawrenceville |
Fax: - |
| State: Georgia |
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| Zip: 30043 |
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| Web Site: |
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