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Customer Service / Administrative Assistant Resume
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| Desired Industry: Business/Management |
SpiderID: 9683 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 11/15/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 11-16-2006 |
| Desired Wage: 30000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
A highly motivated, goal-oriented professional with strong customer service and managerial experience. Demonstrated experience in handling customer complaints and dedicated to amicable resolution. Diverse employment experience in funeral service and retail management. Performs well under minimal supervision. A team player, working efficiently with others. Exemplary interpersonal skills and organized to complete multiple projects within given deadlines. Proficient in Microsoft Office XP applications and the Director¡¦s Assistant for Windows program
Experience:
June 1995- May 2006 Fluker Funeral Home Waycross, GA
Funeral Director/Embalmer
„X Interviews families for preparation of funeral services, prepares obituary notices, selection of urns or caskets, determines location and time of cremations or burials, prepares death certificates, arranges for clergy, transports families to interment location.
„X Completes business and funeral service forms, prepares reports, and prepares business correspondence and procedure manuals.
„X Presents information and responds to questions from managers, customers, and the general public.
„X Handles financial transactions regarding funeral services.
„X Handles first calls, coordinates with workers for prompt removal and transportation of deceased to mortuary for embalming or cremation.
„X Embalms bodies for interment in conformity with legal requirements.
„X Inspects embalming room to comply with OSHA regulations.
January 2002 - present Gator Pit Muzic Waycross, GA
Owner/Manager
„X Manages sales team and coordinates daily sales activities.
„X Handles customer returns and resolves customer complaints with exemplary customer service.
„X Manages inventory, daily product orders and pricing, and defective returns.
„X Develops promotional sales campaigns.
„X Creatively displays merchandise.
June 2000-March 2001 St. Petersburg Times St. Petersburg, FL
Customer Service Representative
„X Handled high volume inbound calls in call center setting.
„X Resolved customer complaints, issued sales credits, and created accounts for newspaper subscribers.
„X Coordinated Newspaper in Education donation program.
August 1999 ¡V May 2000 Creal Funeral Home St. Petersburg, FL
Funeral Assistant/Student Embalmer
„X Under the direction of the funeral director, assisted in funeral service preparation and embalming procedures according to legal requirements.
„X Handled front office duties, prepared death certificates and business documents.
„X Corresponded with doctors, hospitals, and medical examiners for vital information on deceased.
Education:
November 2001 Georgia Funeral Service Law Exam Macon, GA
Georgia Funeral Director Certification
„X State certified funeral director and embalmer examination.
May 2001 St. Petersburg College St. Petersburg, FL
Funeral Service
„X Associates Degree.
June 2001
The International Conference of Funeral Service Examining Boards, Inc.
St. Petersburg, FL
National Board Examination
„X National certified funeral director and embalmer examination.
Skills:
„X Proficient in Microsoft Office XP applications.
„X Proficient in the Director¡¦s Assistant for Windows program.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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