IT Process Improvement or PMO Process Development Resume

Desired Industry: Information Technology	SpiderID: 9681
Desired Job Location: Sandy Springs, Georgia	Date Posted: 11/15/2006
Type of Position: Full-Time Permanent	Availability Date: negotiable
Desired Wage: $110,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Certified Project Management Professional (PMP) and Lean Six Sigma Green Belt with over 25 years of experience leading and managing diverse programs in a Fortune 100 company. Primary focus and experience is with Information Technology (IT) Process Improvement, Methods, Procedures and Standards Development, Program Management, Project Management and Training. Exceptional written and verbal communications skills. Strong analytical skills. Able to achieve results and build successful relationships while maintaining a focus on customer satisfaction.

Experience:
BELLSOUTH CORPORATION 1981 to May 2006 (retired)

BELLSOUTH BUSINESS SYSTEMS 2005 to May 2006
Product Management Project Management Office (PMO)
Established a new Product Management PMO. Developed project-tracking processes and templates, program managed the Large and Small Business Key Strategic Initiatives portfolios, and conducted Executive Review Boards and VP Steering Team meetings. Established and administered portfolio SharePoint sites.

BELLSOUTH TECHNOLOGIES GROUP 2000 to 2005
Enterprise Architecture, Services and Data
Coordinated the Strategic Architecture Review program, project managed the Enterprise Services Reuse Metrics project, managed IT Architecture Council for Business Applications, provided departmental Research Services assistance, and developed training program on IT standards, guidelines, processes, and organizations.

IT Strategy
Developed proposal for implementation of Enterprise Portfolio Management, established and managed the IT Architecture Council for Business Applications, and conducted competitive systems analysis research.

Technology Transformation Roadmap Governance Program Manager
Developed and maintained governance processes for tracking and reporting progress made toward achieving the desired Information Architecture. Worked closely with the following business units to develop and maintain a technology transformation project plan, as well as report monthly and quarterly status: Advertising and Publishing, Billing, Corporate Services, Customer Markets, Finance, Human Resources, Infrastructure, and Supply Chain. Assisted business unit Chief Information Officers with quarterly Roadmap Reviews. Developed and maintained the Roadmap Governance web page.

BELLSOUTH TELECOMMUNICATIONS, INC. 1981 to 1999
Software Center Partner Manager
Tracked and reviewed project execution, accomplishments, and results against documented estimates, commitments, and plans within the terms and conditions of the contractual agreement between the Software Center (SWC) and its suppliers/partners. Developed and implemented processes to track milestones and jeopardy�s. Mentored SWC staff on outsourcing contract and IT processes.

Software Engineering Process Group Lead
Led the Shared Services� Software Engineering Process Group (SEPG). Supervised SEPG contractors, communicated and coordinated Software Process Improvement activities with other business unit SEPG's, and pro-actively initiated and compiled a document defining the SEPG Roles and Responsibilities. Led Metrics Specialists to establish project accounting cost objects, conducted time report training, and collected defect and function point metrics.

Budget Coordinator
Collected, compiled, and submitted budget data for $20M district budget. Tracked actuals to budget and investigated variances. Oversaw the completion of IT estimates for new work requests. As Performance Contract negotiator, wrote the contracts between IT and the Human Resources and Finance organizations. As member of a Software Engineering Institute Capability Maturity Model (SEI-CMM) assessment team, conducted an internally-based assessment of the Payroll and Human Resource systems.

Methodologist
Wrote, published, delivered training for, and maintained the following Standards and Procedures for the Financial Systems Reengineering program:
� Project Planning and Completion
� Issues Management
� Status and Time Reporting
� Deliverables Approval/Audit Procedures
� Risk Management
� Meeting Management
� Change Request Procedures
� Document Format, Appearance and Knowledge Management
Mentored staff on these processes and on the Software Development Life Cycle (SDLC) standards. Designed, developed, and maintained Lotus Notes management databases associated with these processes. Provided NIKU project management tool support.

Project Manager
Managed software development projects for Network, Finance, and Consumer Services organizations by:
� Preparing budgets
� Writing project charters and project plans
� Obtaining project approvals
� Negotiating and writing user requirements
� Coordinating testing
� Managing the change control process
� Writing user training materials
� Delivering user training
� Coordinating hardware, software, and communications installations

Senior Analyst
Negotiated, documented, and obtained approval for user requirements. Wrote detailed design documents, coded and unit-tested application software, and coordinated system and integration testing for network support systems. Developed and implemented data conversion plans.

GWINNETT COUNTY PUBLIC SCHOOLS, GEORGIA 1976 to 1981
Taught English literature and grammar and Spanish at Parkview High School.

Education:
Lean Six Sigma Green Belt, (working on Black Belt) certified by Georgia State University.
Project Management Professional (PMP), certified by the Project Management Institute � 1996
B.S., Spanish Education - Georgia State University - 1976

Affiliations:
VP of Education, Project Management Institute (PMI), Georgia Chapter, 1998 - 1999
PMP Exam Review Committee Chair, PMI, Georgia Chapter, 1998-2002

Skills:
MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, SharePoint, Visio, NIKU, and various Portfolio Management tools (e.g., Pacific Edge, Sopheon�s Accolade)

Additional Information:
Protocol Officer, Atlanta Committee for the Olympic Games, 1996
Church Choir and Contemporary Band (flautist) member, 1991-Present
Volunteer for BellSouth Classic, NFL Experience (Super Bowl XXXIV) and other events

Reference:
Available at interview

Candidate Contact Information:

Name: Anita Mitchell
Street: -	Phone: 770-804-8060
City: Sandy Springs	Fax: -
State: Georgia
Zip: -
Web Site: