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customer care specialist Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9670 |
| Desired Job Location: Raleigh, North Carolina |
Date Posted: 11/15/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/20/06 |
| Desired Wage: 28,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Seeking a position in Business and Office Administration to fully utilize my abilities developed through education and experience. Willing to relocate.
Experience:
2001-2006 Accretive Commerce Martinsville, VA
FLOOR LEAD/ FED-EX- UPS SPECIALISTS
SUPERVISOR-PATRCIA BENNETT
Supervising 30+ associates in a busy call center that handles the Procter and Gamble Dental Department.
Duties:Maintain productivity and service levels for the entire team.Finding and merging accounts that have been duplicated in our database.In charge of sending monthly spreadsheet to the Procter and Gamble main office.Provided coaching and discipline for associates who are not up to productivity standards.Specialist for different carriers such as Fed-Ex and Ups.Specializing in problems solving for escalated issues involved in bound calls.
1999–2001 Swift Bookkeeping/Tax Martinsville, VA
SECRETARY-BOOKKEPPER SUPERVISOR:SHANNON DICKERSON
Handle day-to-day secretarial duties in busy income tax office.
Record keeping for accounts.
Answer phone, take messages etc.
Little knowledge in income tax preparation.
Education:
2005 Patrick Henry Com.College Martinsville, VA
Certificate in Bookkeeping
Additional classes taken in public speaking.
2003 National Business College
Martinsville,VA
Degree in Business Administration
Skills:
Results oriented individual who possesses outstanding communication ,presentation and inter personal skills. Works well with or without supervision, also very honest, reliable, and self motivated. Very much a team player.
Proficient in:
Computer inquiry, Computer Data Entry, Typing 40 WPM, Word Processing, Time Management, Fax Machine, Training , Communication, Inventory Control, Increasing Productivity, Scheduling, Payroll, Personnel Duties, Solving Problems, Keeping Records, Transferring and Receiving, Stocking, Shipping, Ordering, and Accounts Receivable
Additional Information:
Enjoys Reading, traveling and exercising
Reference:
Crystal Hall Co-Worker
120 Pebble Brook Drive
P O Box 181
Axton, VA 24054-0181
276-650-3142
Wanona Redd Co-Worker
255 Tanks Prestige Ave
Martinsville, VA 24112
276-670-2139 ext 7400
Rosalyn Kidd Co-Worker
1450 Eligah Circle
Martinsville, VA 24112
276-656-1415
Cherwanda Carter Friend
707 B Stultz Rd
Martinsville, VA 24112
276-340-6665
Jesse Carter Landlord
18 High Street
Martinsville, VA
276-632-0421
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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