Director of Quality Resume

Desired Industry: Manufacturing	SpiderID: 964
Desired Job Location: Cincinnati, Ohio	Date Posted: 7/30/2004
Type of Position: Full-Time Permanent	Availability Date: w/i 3 weeks of offer
Desired Wage: $95,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: MBA	Willing to Relocate: Yes

Objective:
Lead a company to world class quality of products and services through the use of an effective quality management system.

Experience:
JOHNSON ELECTRIC AUTOMOTIVE MOTORS (formerly known as: United Technologies- Automotive): Manufacturer of fractional horsepower DC and AC motors for Ford, GM, Chrysler, TRW, and a variety of Commercial customers.
9/99-2/04 : REGIONAL DIRECTOR, QUALITY AND RELIABILITY
Responsible for all quality activities, policies and procedures for multiple locations in the United States and Mexico with a staff of 40 quality personnel. Attained TS-16949 certification. Coordination of policies, procedures, and reports with headquarter offices in Hong Kong. Develop and implement North American quality budget. Conduct and implement strategic planning for North American operations. Assist China and Hong Kong operations in implementing effective quality systems. Trained China personnel in customer requirements. Supplier Quality Engineering (SQE) reported to this position. SQE is responsible for supplier selection and development.
6/96 - 9/99: MANAGER, QUALITY ASSURANCE
Implementation of policies and procedures leading to QS-9000 certification. Initiated Quality Council to address quality issues plant wide. Utilized Six Sigma tools to improve product and process quality. Implemented cross functional teams to resolve all customer issues. Develop departmental budget. Responsible for Supplier Quality Engineering including development and tracking of supplier quality level and rating system for suppliers.

ALUMINUM WHEEL TECHNOLOGIES: Aluminum wheels for Honda, GM, and Mercedes.
2/95 - 5/96: MANAGER, QUALITY ASSURANCE
Reports to President. Developed policies, procedures, and directed implementation plan culminating in achieving ISO-9001 and QS-9000 certification. Developed and administered budget. Assisted in setting strategic policy for the company. Coordinated Continuous Improvement initiative resulting in cost reductions of $150,000 per year, downtime improvement of 30% and scrap reductions of 15%.

SSI CONTROLS TECHNOLOGIES: Anti-Lock Brake wheel speed Sensors to Ford and Chrysler.
11/92 - 9/94: DIRECTOR, QUALITY ASSURANCE
Controls all Quality Assurance activities. Direct activities of 25 employees: technicians, engineers, coordinators. Develop/control a $1 million budget. Set Quality policy. Maintain excellent customer relations. Control personnel decisions for Quality Assurance. Assist in strategic planning. Direct activities leading to ISO 9000 certification. Direct Supplier Development activities. Effective interaction with all employees and customers.

ITT AUTOMOTIVE, ASHEVILLE: Anti-Lock brake systems for Ford, Chrysler, and GM
07/89 - 11/92: SUPERVISOR, QUALITY ASSURANCE ENGINEERING
Supervise 4 engineers, 1 coordinator, 3 technicians. Write, develop, implement policies/ procedures for the Quality department. Prepare all documentation for customer approvals (ISIR, PPAP, GP-3) and quality certifications. Prepare all documentation for customer surveys.
02/87 - 07/89: QUALITY ASSURANCE ENGINEER
Responsible for all quality activities in a start up situation. Hiring, planning, procedure writing, supplier audits, lab equipment selection, test planning, and customer liaison.

ROBERTSHAW CONTROLS COMPANY
09/85 - 02/87: SENIOR STATISTICAL PROCESS ENGINEER
Supervised 6 Statistical Process Engineers. Developed/ implemented SPC program. Trained hourly and salaried personnel in SPC. Project Manager for largest contract in company history. Directed salaried personnel including design engineering, sales, purchasing, manufacturing engineering, and quality assurance engineering.
06/83 - 09/85: SENIOR PROCESS ENGINEER
Supervised two process engineers. Specified/ implemented computerized quality tracking system. Developed numerous quality standards. Project Manager on several new projects.
01/77 - 06/83: PROCESS ENGINEER AND INDUSTRIAL ENGINEER
Resolved production problems and developed efficient manufacturing methods. Obtained tooling and justified capital equipment projects. Studied and set production rates. Project Manager on several lines.

Education:
Master of Business Administration (MBA), University of Tennessee.
Bachelor of Science (BS), University of Tennessee

Affiliations:
Certified Quality Manager (CQM), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), through the American Society for Quality (ASQ).

Skills:
W. Edwards Demings� Seminar, August 1993
Effective Negotiations with Chester L. Karass, October 1993.
Elected Rock County (Wisconsin) Board Supervisor, April 1994.
Familiarity with MiniTab, Windows, Lotus Notes, Microsoft Word, Powerpoint, Excel.

Additional Information:
PROFESSIONAL ACCOMPLISHMENTS
--International experience.
--Attained ISO 9001-2000, QS 9000, and TS-16949 Certification
-Developed, implemented and directed quality system for ISO/ QS / TS certification.
--Implementation of policies and strategies reducing customer returns from 400 parts per million to 20 parts per million, internal scrap from 5% to less than 0. 9%, and reducing warranty claims from 2000 parts per million to less than 15 parts per million.
--Training and implementation of Lean Manufacturing concepts.
--Certified Quality Manager, Certified Quality Engineer, and Certified Quality Auditor through the American Society for Quality.
--Training and implementation of multiple problem solving methodologies including 8D�s, 5 phase, 5 Why, Shanin techniques, and Six Sigma.
--Achievement of the Ford Q1 Preferred Quality Award.
--Created a quality department for a greenfield start up operation. Growth of the operation was from 5 employees to 1200 in six years.
--Created Supplier management and rating system for a program with more than 200 suppliers

Reference:
Available upon request.

Candidate Contact Information:

Name: Craig Kelly
Street:	Phone: 248-890-3473
City: Northville	Fax:
State: Michigan
Zip: 48167
Web Site: