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Property, Real Estate, and Community Association Managers Resume
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| Desired Industry: Management |
SpiderID: 9580 |
| Desired Job Location: Charlotte, North Carolina |
Date Posted: 11/9/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/11/2006 |
| Desired Wage: 100000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Management career with proven track record of increasing department efficiency, establishing processes and exceeding customer expectations. Over 26 years experience in customer service, procurement of documents, reporting and data management. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solv
Experience:
South East Field Operations Manager 2006 to 2006
Automotive Management Services Inc. West Palm Beach, FL.
Inspected and oversaw repairs and maintenance to equipment, vehicles, and facilities to enforce standards for safety, efficiency, cleanliness, and appearance. Directed and coordinated, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources. Recommended and authorized capital expenditures for acquisition of new equipment and property to increase efficiency and services of operations department. Enforced compliance of operations personnel with administrative policies, procedures, safety rules, and government regulations. Analyzed expenditures, and other financial reports to develop plans, policies, and budgets for increasing profits and improving services. Reported to Senior Management the performance of each of the 46 stores myself and two other operations managers shared responsibility for.
Service Director 2002 to 2006
Toyota West Statesville, NC
Proven leadership in service management techniques that streamline operations and add to net profits. Managed the design and development of Production Groups . Managed development and implementation of CSI active delivery used by service advisors. Managed day-to-day operations for Service Dept.profitability Interviewed and evaluated job applicants. Responsible for profit attainment, financial and operational planning, payroll and employee performance. Identified new methods for cutting operating costs while increasing services. Increased the effectiveness and professionalism in each position held. Conducted weekly staff meetings. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.
• The Service Department was awarded the Toyota Presidents' Award.
• CSI was in the top 17% of the USA.
• The Service Department was profitable with a 14.1% increase in net profit in year over year performance.
Service Director 1998 to 2002
Toyota of Gastonia Gastonia, NC
Built a solid management team to accommodate rapid development. Increased staff productivity and technical ability through effective training. Implemented and supervised use of Lateral Support Groups. Hired, trained, and supervised a staff of 28 service employees.
• Because of the amount of effort that went into the re-organization of the service department, the labor sales increased by 43.5% and CSI was above region and national averages.
• The Toyota Presidents Award was a awarded to the dealerships' service department.
• We developed a creative and professional operating web site for the service dept., with the help of the Business Development Center.
Service Director 1995 to 1998
Gene Reed Toyota and Lexus of Charleston North Charleston, SC
Managed day-to-day operations for Gene Reed Toyota and Lexus of Charleston. Proven leadership in advanced production techniques that streamline operations and add to profits. Identified new methods for cutting operating costs while increasing services. Increased staff productivity and technical ability through effective training. Conducted weekly staff meetings. Hired, trained, and supervised a staff of 31 employees. Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere. Assigned responsibilities for the departments of Toyota and Lexus service.Consistently able to obtain high productivity from employees.Responsible for assessing staff adherence to policy standards.
• While employed at Gene Reed Toyota and Lexus of Charleston, both service departments won their top CSI Awards. The Toyota Presidents' Award and The Elite of Lexus Award.
• During my tenure both service departments increased in parts and labor sales. Eleven percent for Toyota and thirty nine percent for Lexus.
• The factory distributor delegated the Toyota service department as a factory tech. center to resolve field technical concerns.
District Service Manager 1987 to 1995
Southeast Toyota Distributors Inc. Deerfield Beach, Fla.
Managed client relations.Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. Implemented and supervised use of Toyota Factory programs. Broad experience in all phases of Fixed Operations Management.Comfortable motivating and supervising culturally diverse work forces. It was my responsibility to inform the Dealer and Service Manager of the dealers' service department performance as compared to the Toyota guidelines for labor sales, parts sales, customer satisfaction scores, and warranty administration. I also arranged for technician and service advisor training.
• I completed all the Factory training in warranty administration, technical case resolution, and fixed operations management systems.
• The service districts I operated always had a minimum of 18 dealers.
These Dealers and myself always worked together as a team to reach franchise goals.
• Franchise relations were always done professionally and honestly.
Education:
Bachelor of Science
Skills:
Property, Real Estate, and Community Association Managers
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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