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| Desired Industry: Information Technology |
SpiderID: 9566 |
| Desired Job Location: St. Louis, Missouri |
Date Posted: 11/8/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 11/08/2006 |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: CPA |
Willing to Relocate: Yes |
Objective:
Customer Oriented and IT trained individual seeks a challenging position in a growing company in the fields of Information Technology and Customer Service (clerical).
Experience:
Teleperformance Fairborn, Ohio
Cgn/Technical Support 11/21/2005 to 10/13/2006
• Handled Customer Accounts
• Took payments
• Deescalated calls
• Basic Troubleshooting on phones
• repaired the phones by phone only.
• Escalated calls when needed.
• Sales
Upper Valley Medical Center Troy, Ohio
Help Desk Analyst 10/11/2004 to 09/11/2005
• Executed daily operations of Dayend Programs and Printing.
• was instrumental in emergency situations of system (network crashes due to updates or other wise and averting hard rive problems)
• determined whether problem was caused by hardware such as modem, printer, cables and telephone.
• Called software and hardware vendors to request service regarding defective products.
• successfully handled difficult users.
• well versed in various versions of Microsoft Windows and Office Programs and familiar with Lotus Notes
• Entered commands and observed system functions to verify correct system operation, tracked calls using Call Tracker Software and escalated as needed - Operating Systems- Windows 2000 and XP and AS/400.
• Assisted End users by phone to determine what caused the error and did basic trouble shooting either remotely or on the actual unit.
United States Census Springfield, Ohio
Office Clerk 04/23/2000 to 06/23/2000
• Filing
• Answered phones
• Phone census interviews
• Data entry on census
• Assembly work for field staff
Blackstone Healthcare Springfield, Ohio
Home Health Aide 07/01/1997 to 12/15.2004
• Assisted patients in home with bathing, feeding, dressing light housekeeping and errands plus charted on them.
• traveled house to house in several counties.
• Attended In-services
• Reported to Supervisors.
Mercy Medical Center Springfield, Ohio
Nursing Assistant 11/16/1991 to 02/01/1998
• In facility - patient care duties: feeding, vitals, bathing, turns, transport and charting
• Answering lights and phones.
• Light unit housekeeping
• Handling and responding to emergencies.
Education:
University of Phoenix Online USA
Bachelor program in Information Technology present
• Just started and currently holding a 3.66 gpa.
Clark State Community College Springfield, Ohio
2 Associates in Technical Support and 2000-2003
Office Systems Software
• Will supply complete list of courses upon request.
Additional Information:
Mercy Medical Center- 39 good job awards.
• Blackstone healthcare- 3 Employee of the Month awards and several very high Attendance Bonuses
Reference:
Available upon request
Candidate Contact Information:
| Name: Barbara Paulus |
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| Street: |
Phone: 937360-3908 |
| City: Springfield |
Fax: - |
| State: Ohio |
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| Zip: 45506 |
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| Web Site: |
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