Sales/Operations Manager Resume

Desired Industry: Management	SpiderID: 9455
Desired Job Location: Vancouver, Washington	Date Posted: 11/1/2006
Type of Position: Full-Time Permanent	Availability Date: 06/01/2008
Desired Wage: 50000+
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
15+ years of diversified and solid executive management with particular expertise in sales, marketing and call center management. Significant experience in operations, financial, sales and administration management. Highly visible executive with superior communication skills critical in providing quality service to a myriad of clients. Innovative style used in sales and support staff recruitment, hiring and training. Multi-site operations executive with a successful track record in exceeding P&L requirements and sales quotas. A results-oriented business professional with eighteen years in the customer service and technical support industries. Thirteen years of managerial experience in high paced call center organizations up to two hundred seats. Promoted numerous times due to the ability to quickly assess operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high client service levels. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction.

Experience:
PROFESSIONAL EXPERIENCE

General Manager, Cox Auto Mart, 2006 - 2008
�Responsible for management of operational budget, sales and office staff, circulation, distribution and collections for this regional sales magazine.
�Provide weekly operations reports including P&L, sales penetration, forecasts and market analysis.
�Led division through operational change to minimize over-head and maximize profitability.
�Developed and implemented new service sector to increase profit margins.
�Responsible for analyzing market trends and creating new business opportunities.
Selected Achievements:
�Achieved highest revenue levels in numerous months within a market that has been established for over 13 years.
�Exceeded monthly sales quotas and exceeded operational budgets.
�Increased market penetration and sales territories.

CEO/Partner, Jedi Inc, 2004 - 2006
�Responsible for development, approval and administration of operating budget to attain business goals.
�Provide operational and technical experience to establish successful call center based Fundraising Corporation.
�Led Start-up Company to profitable planned growth. Manage revenue, expenses, and balance sheet operations.
�Developed and implemented all control systems, office operations and policies.
�Analyze venture opportunities to facilitate entry into emerging market with existing technology while minimizing associated risk.
Selected Achievements:
�Successfully established new Fundraising Corporation for 501c3 Corporations throughout the United States with branches in Vancouver, Washington and Portland, Oregon. Grossing over 5 million in annual sales in first two years
�Developed and administered budget, assumed P&L responsibility within sales environment requiring strict fiscal management. Creating profits exceeding 2 million annually.
�Highly skilled in call center development and operations. Opened and operated numerous centers exceeding 100 employees and numerous supervisory and management agents.
�Developed and administered budget, assumed P&L responsibility within sales environment requiring strict fiscal management. Creating profits exceeding 2 million annually.
�Introduced strategic plans, financial controls, information technologies and growth initiatives which improved revenues, strengthened business practices and enhanced reporting and forecasting capabilities.
�Oversaw installation, programming and operation of VOIP, CISCO and AMCAT dialing systems. Involved in all phases of use and operations including system design.

General Manager, Sponsor Reps Inc, 2000- 2004

�Directed all operational activities for start-up branch of regional fundraising corporation spearheading sales from $0 to $4M in 4 years.
�Implemented innovative and effective database for sales staff that contributed to significant sales growth to over 4 million dollars in twelve months.
�Mentored and managed Sales Managers, Sales Supervisors as well Sales Representatives resulting in increased revenues and company expansion.
�Recruited, trained and supervised sales and administrative staffs. Managed scheduling and workflow
Selected Achievements:
�Branch consistently ranked #1 in company profits for three consecutive years.
�Trained, supervised and evaluated management staff, coached improvement management skills resulting in multilateral staff achievement of work objectives.
�Manage day-to-day operations; respond to tactical issues as needed. Perform root cause analysis and develop solutions for problems as they arise.
�Received and investigated all complaints concerning Call Center Operations. Determined appropriate corrective action, if required.
�Hired, developed, evaluated and otherwise supervised human capital resources. Established standards for effective job performance and evaluated all activities.

Regional Sales Manager, The Gehl Group, 1997 - 1999
Sales Manager, 1995 � 1997
Sales Person/Assistant Manager 1994
�Directed recruitment, training, and remuneration programs for regional sales force.
�Developed training program and policy and procedural manual.
�Promoted and developed management from within including numerous Sales Managers, Supervisors, Closers and Administrative Personnel
�Managed and oversaw 3 branches throughout the Northwest.
�Achieved management position within 6 months of hiring.
�Developed sales presentations and closing techniques resulting in increased revenues for 20 regional sales offices.
�Increased regional profits 5 million dollars in final two years of operations.
�Ranked #1 sales representative out of over 1000 in U.S
�Oversaw collections department for current and delinquent accounts
Selected Achievements:
�Lead branches to record profits and maximized market sales quotas.
�Extensive expertise in database management and numerous software applications.
�Demonstrated success driving organizational change with a track record of innovation and profitability
�Spearheaded drive to identify and evaluate growth opportunities more efficiently by developing growth model based on strategic planning, competitor analysis and trend forecasting.

Skills:
Core competencies include:
�Strategic Market Positioning �Multimillion-Dollar Negotiations�Key Client Retention
�Solution Selling Strategies�Territory Growth/Development�Organizational Leadership�Team Building�High-Impact Sales Presentations�CRM Concepts and solutions�LAN/WAN Network Services�PC Desktop Systems�24x7 Data Center Operations�Applications Systems�Database Administration�Web/Internet Design & Operations�New & Emerging Technologies�Testing & Troubleshooting�System & Network Upgrades�Systems Integration/Migration�User Training & Support Tools�Network & System Security
�Strategic Market Positioning�Multimillion-Dollar Negotiations�Key Client Retention
�Solution Selling Strategies�Territory Growth/Development�Organizational Leadership�Team Building�High-Impact Sales Presentations�CRM Concepts and solutions

Candidate Contact Information:

Name: Earl Loewen
Street:	Phone: 360-281-509
City: Vancouver	Fax: -
State: Washington
Zip: 98686
Web Site: