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Information Technology Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9415 |
| Desired Job Location: Wilmington, North Carolina |
Date Posted: 10/29/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/31/06 |
| Desired Wage: 26000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
My goal is to obtain a position as an Information Systems Specialist and
efficiently provide long range technical support.
Experience:
9/2006-9/2006 ComNet Communications Bethel, CT
Title: IBM Field Technician
Un-boxed and installed new Dell MS Windows XP KIOSK systems for short term contract only. Asset tagged, documented installation,verified system operation and shipped old equipment.
6/2006-6/2006 Go2IT Group Lorain, OH
Title: IBM Field Technician
Un-boxed and installed new Dell MS Windows XP workstations using POS, KIOSK systems for short term contract only. Asset tagged, documented installation, verified system operation and shipped old equipment.
11/2005-11/2005 BMC Solutions Inc. Kennesaw, GA
Title: System Specialist
Un-boxed and installed new Dell MS Windows XP Professional workstation for short term contract only. Transferred client's information and personal documents to new computer. Asset tagged, documented installation, verified system operation and boxed old
equipment.
6/2005-6/2005 Patriot Technologies King of Prussia, PA
Title: Desktop Support
Un-boxed and installed new Dell MS Windows XP Professional operating systems for short term contract only. Set-up, re-imaged, troubleshoot various Windows operating systems, HP printers, hardware, and software applications for end-users. Asset tagged, documented installation, verified system operation and boxed old
equipment.
2001-2003 Eplus Technology Inc. Wilmington, NC
Title: System Specialist
Provided desktop, laptop, and printer support to 3,000 end-users via email,
telephone, walk-in, hands-on and remotely. Re-imaged desktops and
laptops. Documented and resolved end-users incidents using APLIX tracking software. Troubleshoot workstations/printers and performed
network administration on end-user accounts. Published daily updates on
company intranet. Organized Entrust accounts and trained end-users with
encryption software. Asset tagged and documented computer locations.
Education:
2004-2006
Cape Fear Community College
Wilmington, NC
A.A.S., Computer Information Systems, 3.04 GPA Certificates held: CIS, Recognition of Outstanding Achievement in CIS,CCNA I, II, III, and IV
1998-1999
Masters Institute of Technology
San Jose, CA
Diploma, Networking Administration, 3.59 GPA
Certificates held: HTML and World Wide Web home page design
1991-1995
Dutchess Community College
Poughkeepsie, NY
Manufacturing Intergrated Technology and Computer Information Systems
Skills:
2 1/2 years experience as a Help Desk System Specialist.
Configuring and imaging desktops and laptops.
Applying network administration tools using TEM, Microsoft SMS,Server Manager and Winfile.
Troubleshooting desktops, laptops and printers via email, telephone, on-site and remotely.
Knowledge and skills on TCP/IP, core network protocols, and CISCO routers and switches.
Windows 95-2000, NT and XP,WordPerfect,
MS Office, Lotus 1-2-3, MS Internet Explorer, dBase II, MS Front Page, Dream Weaver, JCL, Entrust, Assembly, COBOL I and II,
Reference:
My references are available upon request.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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