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Operations Manager/Director Resume
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| Desired Industry: Computer Hardware |
SpiderID: 9372 |
| Desired Job Location: Richmond, Virginia |
Date Posted: 10/26/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
WILink plc / VCall Richmond, VA May
18, 2004 August 2, 2006
WILink plc (www.wilink.com) provides online
Investor Relations and web based communications
solutions. WILink's Vcallฎ (www.Vcall.com)
webcasting provides innovative technology and
professional service that enables organizations to
create compelling and influential web
presentations.
Media Services Manager
Responsible for managing the production
department of an investor relations centered
webcasting company that broadcast more than 300
live video and audio events per month.
Manage day to day streaming/encoding
operations
Establish and maintain relationships with 3rd
party vendors
Track and control cost of outsourced services
Track key performance indicators
Resolve customer issues
Advise customers as to how to best address
their webcasting needs.
Blue Sky Wireless Networks San Diego, CA
2002 - 2004
Blue Sky is a full service provider of rich media
solutions for the $96.4 billion meeting and event
industry. Blue Sky creates archived conference
packages designed to maximize the value for event
organizers.
Contractor
Responsible for planning, procuring, and
implementing the hardware\software required to
provide service to the meeting services industry:
Managing all aspects of building a streaming
media delivery service.
Design a system for the capture, editing,
encoding, and streaming media delivery of audio
\video content.
Video capture, editing, and encoding
Automation of publishing of web based
materials.
Creation of all content, static and dynamic,
used in presentations and web pages.
Integration of Power Point presentations
synchronized with pre-recorded audio\video of
speakers.
Menu creation and scripting for CD-ROM
menus
ENTRIQ, INC. - Carlsbad, CA 2000-2002
Provides a global network of hosted services
enabling content owners and the internet value
chain to monetize and protect high-value media for
consumption over the internet.
Senior Systems Support Engineer
As systems engineer, responsible for testing, build-
out, maintenance, monitoring, and managing the
operation of a web-based digital rights
management network. As sales engineer
responsible for traveling to customer sites,
analyzing needs, recommending solutions, and
spearheading integration efforts.
Successfully integrated Entriqs DRM platform
with major content delivery networks including but
not limited to WWF, Globix, PanAmSat,
RealNetworks, Inktomi, and Akamai.
Management of customer support operations.
Deployed and maintained core components
(including, but not limited to, streaming video and
proprietary authentication server hardware and
software) of a globally distributed Digital Rights
Management (DRM) network.
Researched, investigated, and eliminated
points of failure in the network hardware and
software.
Worked closely with software engineering
team to produce a 25 fold increase in software
performance.
Responsible for QA testing from developing
test plans to analyzing data test data in order
quantify software and hardware performance.
Responsible for gathering information from
clients that aided the company in integration and
implementation efforts.
Worked closely with installed customer base to
resolve problems.
Deployed network nodes on-time and under
budget.
Install and configure hubs, switches, and
routers.
Monitor and analyze network traffic and
performance statistics.
Tracking and monitoring customer support
efforts.
Maintenance of documentation of systems and
policies.
Worked closely with clients in the pre\post
sales process to successfully install\integrate core
Digital Rights Management components into their
existing networks.
World Streaming Network - Marina Del Rey, CA
2000
Delivered a full range of streaming media services
from video production services and encoding to
content delivery.
Senior Systems Engineer
Responsible for all aspects of event production as
well as the design and construction of a high
volume video editing\encoding facility and high
availability streaming media delivery network.
Researched, designed, and built broadcast
quality encoding facility comprised of more than 25
encoding\editing stations (Mac and Windows
based), over 75 audio\video sources (including
DVD, DAT, Tape, and satellite downlink), video
routing system capable of sending any source to
any one of the encoding stations. All systems were
connected to a network attached storage system
with more than a terabyte of capacity on gigabit
network run through a fiber-optic switch.
Encoding and editing of content for major
studios and television broadcasters.
Aided in the design and construction of the
companys content delivery network.
INTERVU (acquired by Akamai) - San Diego, CA
1998-2000
Constructed the worlds first distributed streaming
media network. Was acquired by Akamai for $2.8
billion.
Senior Webcast Engineer\Technical Manager of
Conferencing Services
Responsible for signal acquisition, encoding, and
delivery of streaming media.
Responsible for the successful production
(encoding, editing, and live broadcast) and internet
broadcast of numerous high-profile events over the
including, but not limited to, space shuttle
launches, Wimbledon, ESPN X Games, and over 100
concerts for House of Blues.
Designed and built a system for the purpose
of broadcasting live video\audio conference calls
over the Internet.
Trained and managed a staff of over 20
employees to successfully broadcast more than 200
live events per day over the Internet.
Built and implemented trouble ticket system to
effectively address customer issues.
Promoted from webcast engineer to managing
the number one department in less than a year.
SEEITFIRST.COM - Fremont, CA 1997-1998
Streaming media company that developed patented
technology allowing users to take still pictures from
streaming videos.
Lead Streaming Engineer
Responsible for processing video home tours for
streaming over the internet.
With the help of an engineering team
developed and created a system that enabled
viewers to pull out high-resolution still pictures
from streaming videos as they were being watched.
In less than 2 months designed a system to
automate the process of converting video shot of
real estate into streaming video clips that could be
then be viewed by prospective buyers from
anywhere in the world via the Internet.
Managed the production department
responsible for completing projects in timely
fashion.
Saved the company a great deal of money by
eliminating the need to hire an army of technicians
to process the high volume of video content in the
production pipeline and enabling the company to
release a group of highly-paid consultants working
on the automating the process.
Skills:
In-depth knowledge of Windows (95, 98, NT,
2000, XP) and Mac OS based systems
Knowledge of streaming media technologies
(Windows Media, Real, Quicktime, andFlash)
In depth knowledge of audio/video
production, encoding, and streaming
methodologies and industry
Strong analytical and problem solving skills.
Excellent written and verbal communications.
Effective in training and managing staff.
Ability to be effective in multiple roles.
Customer Service Oriented.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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