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Data Entry Clerical Worker Resume
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| Desired Industry: Information Technology |
SpiderID: 9336 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 10/23/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: |
Willing to Relocate: Undecided |
Objective:
Seeking permanent position utilizing my current technical, problem solving and customer service skills with the opportunity for growth and advancement in the Information Technology field.
Experience:
10/2002 - 3/2007 PC Analyst II InDyne
KSC/Fl
2nd Level Front line IT support assisting customers with computer/technical troubleshooting and problem resolution via SMS remote sw . Proficient in Office2000/2003 applications, Active Directory (User and Exchange accounts). Development of Group procedures and processes, responsible for Account Administration and Trouble ticket/Customer Service request disbursion via MAGIC Service Desk sw
10/1997 - 10/2002 Computing End User Assistant1 Boeing
KSC/FL
Providing First level Help Desk support to over 1500 End Users as well as maintaining duties as TechDoc Document Administrator.
11/1996 - 10/1999 Information Processor McDonald - Douglas
KSC/FL
On-site TechDoc Document Administrator which includes responsibility for document control, resetting system passwords and user training.
6/1992 - 10/1996 Assoc. Administrative Assistant McDonald-Douglas
KSC/Fl
Support of Engineering community. Edit, publish and distribute work authorization documents (WADS). Point of contact (POC) person for the work authorization documents template updates. Responsible for the electronic release of work authorization documents within the TechDoc system as well as scanning/inserting graphics within the documents using EPSON Scanner. Assigning of document numbers and document tracking within Technical Documentation Library.
uide specifically written to assist all Payload Processing engineers with the flow of the document from creation to final publication.
Education:
Brevard Community College – Web Design 2001
Riley Training Institute - Albany, GA (3/89-10/89)
Lee County High School-Leesburg, GA (1969-1973)
Additional Information:
PROFESSIONAL EXPERIENCE:
*Front line customer support assisting customers with computer/technical troubleshooting and problem resolution. *Proficient in Office2000 and Windows XP Professional applications, also have extensive knowledge of Exchange and Internet Explorer.
*Point of contact person for problem assessments, troubleshooting PC/Software problems and advising quick as well as long term solutions.
*PGOC TechDoc Document Administrator which includes responsibility for entering Released documents into the Web Search engine, resetting passwords, and complete end user support including TechDoc user training.
*Engineering support including training engineers in the use of TechDoc, Office applications and TAP template usage.
*Author and curator of Payload Processing Directorate (BB) Technical Documentation Library Web page using HTML callable interface commands.
*Author and manager of Test and Assembly Procedure Writer's Guide, a user's guide specifically written to assist all Payload Processing engineers with the flow of the document from creation to final publication.
Candidate Contact Information:
| Name: Debora Hampton |
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| Street: - |
Phone: 770 615-3175 |
| City: Woodstock |
Fax: - |
| State: Georgia |
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| Zip: 30188 |
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| Web Site: |
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