Technial Support Engineer - Information Technology Resume Search
Technial Support Engineer - Information Technology Resume Search
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Technial Support Engineer Resume

Desired Industry: Information Technology SpiderID: 9334
Desired Job Location: Gadsden, Alabama Date Posted: 10/23/2006
Type of Position: Full-Time Permanent Availability Date: 10/22/2006
Desired Wage: 40000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
A position in the IT field that uses current skills and allows continued growth and development.

Experience:

VERITAS Software / Symantec, Heathrow, Florida 5/2003 - 10/07/2006
Current Position: VERITAS NetBackup Advanced Team support Engineer for Windows and Unix.
Provided support to Enterprise and business critical customers for NetBackup on all platforms.
Mentored new technicians with process and technical materials.
Proactively gathered and provided feedback to management.
Participated on behalf of Technical Support on conference calls to expedite resolution of complex and critical production systems.
Provided Support for Backup Exec for Windows Servers.
Tools development to centralize internal resources.
Consolidated global internal resources into one location to provide an efficient manner for access.
Designed and developed tools and processes to increase productivity.
Organized team resources and knowledge to assist management in getting end users paired up with Subject Matter Experts to provide quicker resolution of complex issues.
Developed internal web portals for support teams which included forums, Live Chat, web based tools, and centralized management.
Electronic Data Systems, New York, NY 6/2001 – 12/2004
Position: Senior Helpdesk Coordinator/Data Analyst
As a senior coordinator I was responsible for handling issues that were escalated beyond first and second level support.
Also provided statistical analysis reports and developed the necessary applications to archive and present statistical data for analysis.
Computer Sciences Corporation, Norwich, CT 1/2000 – 5/2001
Position: Tier 3 Helpdesk Analyst
Management of issues that needed to be escalated to a higher level. These issues ranged from Mainframe to as/400 to PC and NT workstation and Server issues.
Assisted in many network issues working towards resolution.
Managed a transitioning for Mainframe operations into technical support.
Developed and documented procedures for management of global systems.

Education:

Education
Sun Certified Classes
Solaris 9 Essentials
Solaris 10 Intermediate System Administration (SA-200-S10)
Network Administration for Solaris 10 (SA-300-S10)
Solaris 10 Advanced system administration (SA-202-S10)

Novell Suse Linux Classes
SUSE Linux Administration (3037)

VERITAS / Symantec Certified Classes
VERITAS NetBackup Administration
VERITAS NetBackup 5.x Administration, Advanced Troubleshooting and log analysis.
VERITAS NetBackup 6.x Administration, Advanced Troubleshooting and log analysis.
VERITAS Volume Manager Administration and Advanced Troubleshooting.
Symantec PureDisk Administration and Advanced Troubleshooting.
Symantec SAN fundamentals.

AppareNet Technology
Network Analysis for Troubleshooting Course

Skills:

Extensive knowledge of VERITAS products.
· VERITAS Backup Exec for Windows Servers.
· VERITAS NetBackup for Windows and UNIX.
· Symantec Desktop/Laptop option for NetBackup and Backup Exec.
· VERITAS Volume Manager for Windows.
· Symantec PureDisk.
Operating Systems
· Windows NT, 2000, 2003, XP.
· Solaris 9, 10.
· Irix.
· HP UX.
· Tru64.
· Linux including Red Hat, SuSe, Slackware, Mandrake, and Lindows.
Extensive knowledge of web hosting including.
· Apache Web Server / IIS.
· Bind DNS.
· Samba.
· PHP, CGI, Perl, and HTML coding.
Programming
· Microsoft Visual Basic development.
· Microsoft Visual Basic for Applications.
· PHP, CGI, Linux/ Unix Shell scripting.
· Batch file / VBS scripting.

Domain Administration of Windows 2000 / 2003 Domains.
Statistical Analysis of reporting and tracking data.
Troubleshooting of systems and networks.

Additional Information:
Certifications
VERITAS Backup Exec for Windows Servers Specialist
VERITAS NetBackup Specialist
Customer Certified Support Specialist
SCSI Certified Engineer

Candidate Contact Information:
Name: Chette Boardman
Street:    - Phone: 386-690-1557
City: Gadsden Fax:    -
State: Alabama
Zip: 35901
Web Site:


    



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