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Customer Service Call Center Rep Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9148 |
| Desired Job Location: Frisco, Texas |
Date Posted: 10/10/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 10/11/2006 |
| Desired Wage: 25000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Experience:
Shafus R. Edwards
224 Willowlake Dr
Little Elm, Tx 75068
Residence: (214)851-7227
Cell: (972) 464-8742
E - mail: shafusedwards@yahoo.com
CAREER OBJECTIVE
A position that offers the opportunity for advancement.
SKILLS & ABILITIES
Courteous Customer Service
Answering Multi - line Telephone
Prioritizing Office Duties
Scheduling Appointments
Processing & Distributing Mail
Inventory & Ordering Supplies
Data Entry & Retrieval
Operating Office Machines
Preparing Bank Deposits
Maintaining Records & Logs
Setting up Customer Accounts
Completing Customer Orders
Typing, 30 wpm
Microsoft Word & Excel & Windows
Strong Communication Skills
EXPERIENCE
Administrative Assistant – Midas Muffler, Carmichael, California
Performed reception duties; answered multi - line telephone; screened and directed calls; documented and distributed messages; greeted and assisted customers and employees; determined client needs and directed them to appropriate individuals and services; prioritized office responsibilities; scheduled appointments; processed and distributed incoming and outgoing mail and packages; inventoried, ordered and stocked office supplies; performed typing, data entry and retrieval; researched information; operated office machines; handled petty cash and prepared bank deposits; reorganized files for neatness and ensured file contents were in the proper folders and sequence; maintained records and logs.
Call Center Representative – Verizon Wireless, Folsom, California
Provided prompt courteous customer service; responded to customers concerns and requests; utilized Windows, Excel, WordPerfect and internet software programs; quoted prices on products and services; endorsed new products, features and services; assisted customers with purchase selections; ran credit reports; set up customer accounts; handled credit card transactions; completed customer orders.
Call Center Representative – OSI, Sacramento, California
Handled inbound and outbound calls for AT & T Collections; provided prompt courteous customer service; responded to customers concerns and requests; utilized problem solving skills; performed data entry and retrieval; researched business and personal account information; handled credit card transactions; restricted service and restored accounts.
EDUCATION & TRAINING
Maric College, Sacramento, California
Medical Assistant Certificate
Sacramento City College, Sacramento, California
Cosmetology Certificate
Valley High School, Sacramento, California
Diploma
PERSONAL QUALITIES
Creative
Enthusiastic
Organized
Positive Attitude
Friendly
Team Player
References Available Upon Reques
Candidate Contact Information:
| Name: shafus edwards |
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| Street: |
Phone: 214-851-7227 |
| City: little Elm |
Fax: - |
| State: Texas |
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| Zip: 75068 |
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| Web Site: |
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