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| Desired Industry: Insurance |
SpiderID: 9037 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 10/2/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
KATHRYN “Kathy” D. TUTHILL
3834 Rockpointe Drive Home: (614) 876-1663
Columbus, OH 43221 E-mail: bfirebird3@aol.com
Claims Management – Property & Casualty
Driven, energetic, and ethical team player with high standards and 10+ years of progressive experience.
Well-organized, resourceful, creative and proven problem solver who remains calm under pressure.
Detail-oriented with superb analytical, negotiation, motivational, relationship and communication skills.
AREAS OF EXPERTISE
Property and Claims Processing
Best Practices / Regulatory Compliance
Customer Service / Information Systems
Hiring / Training / Supervision
Management Development
Liaison – Litigation, SIU, Medical and Vendors
EDUCATION
Bachelor of Science in Education, The Ohio State University, Columbus, OH
EMPLOYMENT SUMMARY
GMAC INSURANCE, Columbus, OH (4 years)
Field Claims Manager (2 years)
Supervised team of up to 12 Field Auto Claims Representatives.
Responsible for hiring, salary planning, development training and performance management.
Developed employee from clerical to adjuster to supervisory position – taught basics of policy, allowed time with body shop to learn how to write estimates on vehicles, and assigned small claims to gain experience in investigating and handling claims.
Ensured Best Practices were followed – recognized, analyzed, improved and effectively managed claim performance.
Streamlined operations, cut claims processing time from several minutes to only a few seconds, and improved customer service – eliminated need for 3 separate computer programs by working with IT Dept. to build one software package to do the job.
Completed internal reports and ensured compliance with statutes and case law.
Coordinated efforts with other claim functions including litigation, SIU, and medical.
Increased efficiency and saved cost of adding temporary help during peak times – cross-trained clerical staff to assist with claims when necessary.
Field Claims Representative (2 years)
Investigated, wrote estimates for, negotiated, and resolved automobile and bodily injury claims – documented claim files accurately and in a timely manner.
Established appropriate loss and expense reserves.
Audited and approved loss adjustment expenses. Completed all internal reports.
Determined coverage, liability and damages.
Maintained advance understanding of relevant statutes, case law and medical terminology.
SAFE AUTO INSURANCE, Columbus, OH (2 years)
Claims Representative
In addition to duties as described under Field Claims Rep. above, coordinated case-specific work of defense counsel, outside vendors, investigators, and experts.
WESTFIELD GROUP, Columbus, OH (5 years)
Claims Representative
Responsibilities listed under Field Claims Representative above.
Candidate Contact Information:
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Click "Contact Candidate" to send this candidate a response. |
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