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Customer Care Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 9024 |
| Desired Job Location: Fredericton, New Brunswick |
Date Posted: 10/1/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 30,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To work for a company that values its employees, that has a fun atmosphere, that's exciting and rewarding, a place to utilize my skills and abilities in the customer service industry and a place to grow and be challenged beyond my comfort zone.
Experience:
Barbara Haines
35 McKnight Street
Apt. 302
Fredericton, N.B.
Home: (506) 453-0534
E-mail: bnbhaines@netscape.net
WORK EXPERIENCE
2004 - … Retail Supervisor
Northern Store (North West Company)
Wemindji & Kuujjuaraapik, Quebec
Responsible for all orders and maintenance of merchandise levels, preparation of staff schedules, supervision of staff members and making sure all tasks for the retail department are conducted as expected, customer service, offer assistance to staff from the grocery department and office, community involvement
Spring 2004 Grocery Manager
Northern Store
Waskaganish, Quebec
Responsible for all orders, paperwork and inventory control
Participated in fundraising campaigns for the Canadian Diabetes Association by raising several thousands of dollars
2001 - 2004 Office Manager
Northern Store (Northwest Company)
Wasagamack, Manitoba
Coordinated and processed over 1.2 Million dollars in account receivables, responsible to efficiently manage customers’ lines of credit, played an instrumental role in the elimination of over 150 000 dollars in bad debts, responsible for the management of lines of credit extended to the band and council, communicated with chief & council regarding expenditures & standing of accounts, assisted customers and community members regarding debt payments and assisted them in finding ways to improve their credit ratings, prepared the payroll and scheduling of staff members, prepared financial reports to be sent to head office, bookkeeping, assisted the staff with general merchandising, placed orders, maintained inventories and displays
1989 - 1999 Assistant Manager
Brookside Irving Mainway
Fredericton, New Brunswick
Assisted the manager in operating and managing a full service convenience store including a gas bar, post office, coffee counter and other services, recruited, hired and trained new staff members, assisted in the supervision of a staff of 15 to 18 employees, bookkeeping, took care of bank deposits and other administrative work
1987 - 1989 Maitre Dee
Benoits
Fredericton, New Brunswick
Customer service and tableside service in a high-end restaurant, preparation and service of food
1985 - 1987 Waitress
Keddy’s Top Deck
Moncton, New Brunswick
Customer service and care, tableside service, preparation of food
1980 - 1984 Dining Room Manager
Wandlyn Inn
Fredericton, New Brunswick
Responsible for scheduling over 10 staff members, customer service, responsible to efficiently manage the bar area by the pool including supervision of employees and bartending
OTHER TRAINING, COURSES, SKILLS & DISTINCTIONS
1999 - 2000 On-the-job Office Manager Training
Ontario Northern Store, Sandy Lake, Ontario
Computer Course
New Brunswick Community College, Fredericton, New Brunswick
Computer Skills - Basic Computer Knowledge
- Internet Use & Applications / Email Software
- Microsoft Windows
- Typing Skills (50wpm)
- Knowledge of Microsoft Excel
- Use of Retail Software of North West Company
- Ability to Adapt to or Learn New Software
2004 Excellence Award, North West Company
2003 Outstanding Citizen Award, Presented by the Chief of the Wasagamack First Nation
ACTIVITIES & INTERESTS
Community Involvement & Fundraising Activities
Aerobics & Weightlifting
Fishing & Camping
Reading
Cooking
N.B. References available upon request.
Education:
High School
Introduction to Computers-Community College.
Affiliations:
Smythe Street Cathedral
Fredericton Food Bank.
Skills:
Excellent interpersonal skills.
Accuracy and attention to detail.
Ability to adapt and learn quickly.
Excellent organizational skills.
Demonstrated ability to coach and train others.
Eagerness to learn new things.
Strong analytical/decision-making skills.
I am committed to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
Ability to work any shift that is required of me.
Additional Information:
I am considered to be a highly dedicated, honest and loyal individual who is able to work with efficiency with colleagues and teammates.
My work experience as an office manager has helped me to achieve great knowledge in the field of accounting and administrative work. Collection of overdue accounts and managing these issues with customers is also an asset that I possess.
Throughout the years, I have developed strong work ethics, and will gladly use them in any work enviroment.
I strongly believe in continuous training and education in general, and this is why I would be available to follow any training or workshops that my future employer would have available for me to follow.
Reference:
Guy Strickland 1-800-782-0391 North West Company.
Pat Jacob 1-800-782-0391 North West Company.
Kyleigh Smith 1-800-782-0391 (HR) North West Company.
Pam Underhill 506-363-4636
Marvel Ackerman 506-472-2618
Candidate Contact Information:
| Name: Barbara Haines |
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| Street: |
Phone: 506-453-0534 |
| City: Fredericton |
Fax: - |
| State: - |
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| Zip: E3A 5W5 |
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| Web Site: |
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