Software Testing, System Integration, Customer Service Resume

Desired Industry: Computer Hardware	SpiderID: 879
Desired Job Location: Worcester, Massachusetts	Date Posted: 7/8/2004
Type of Position: Full-Time Permanent	Availability Date: 08/01/04
Desired Wage: 35K
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Seek a position in software / hardware integration and test.

Experience:
2003 July-October Hewlett Packard (Software Services Group)
Windows Installer Packaging Engineer

Used Wise Package Studio, & InstallShield to create Microsoft Installer packages for enterprise Windows-XP migration and application deployment.

1998 – 2002 Compaq Computer Corp.
System Software Engineer

Senior engineer in Compaq's Customer Certification Services Group, providing technical consulting on certification and testing engagements. Performed compatibility testing on proprietary applications against new hardware and operating systems. Performed end user testing of core applications for deployment of pre-configured desktops and servers into customer environments. Trained junior staff members on customer specific environments, and applications. Managed the daily activities of test technicians. Was the technical liaison between project managers, configuration engineers and customers.

1996 – 1998 Digital Equipment Corp.
Hardware Certification Engineer

Responsible for all Hardware Certification testing for Digital’s Intel Desktop & Workstation product line, for Win 95/98, NT4.0/Win2K, and OS2. Trained at Microsoft's Hardware Certification Lab (WHQL). Responsible for interpreting Microsoft’s Product Design Spec. Developed MS-Access database for tracking bugs and coordinating efforts between Digital engineers, 3'rd party vendors, and Microsoft. Provided training and support for the Digital PC business Group QA test engineers.

1990 – 1996 Digital Equipment Corp.
Information Management & Desktop Technology Specialist

Lead desktop support engineer directing the daily trouble call activities of a Desktop support team for a network of 400 users in several facilities.

Education:
Associates, Liberal Arts, Mount Wachusett Community College 1975

Windows 2000 for IT Professionals
NT4.0 Core Technologies Microsoft Certification
Microsoft Networking Essentials
NT for Large Scale Enterprises
Supporting MS-Office
Integrating NT
Supporting Microsoft SMS
Programming in C
VAX/VMS Pathworks
NetWare Administration

Skills:

• Customer focus, Positive customer relationships
- Support calls, On-site help, Status updates, Problem closure

• Confident oral, written and presentation skills
- Customer presentations, Phone & E-Communications, Classroom teaching

• Abstract Problem Solving
- Translating customer requirements into detailed technical solutions

• Project planning
- Scheduling resources, setting milestones, tracking progress

• Application Proficiency
- MS-Office, Desktop Productivity, Presentation, Internet and test tools

• Technical/End User problem resolution across multiple disciplines
- Desktop/Portables & Servers - Hardware, Software & Networking

• Systems Integration and Administration
- Desktops & Servers, Windows 9X, NT, Windows 2000, XP, NetWare

Additional Information:
• Helped Compaq win a 5-year contract with the USPS by reducing new technology integration and deployment issues for Servers, Desktops, and Portables; by understanding the customer’s needs and through customized quality testing of new technology.

• Substantially reduced IS support efforts for Compaq clients (USPS, Verizon, Vanguard...) through helping IS teams develop corporate standards and pre-qualifying (testing) custom configured systems.

• Lead a Helpdesk support team of 6 that supported over 400-networked PC users, configuring servers and desktops, OS’s and productivity applications.

• Developed and taught “an introduction to Desktops, Windows, and MS-Office” classes. The class introduced hundreds of Digital employees to the emerging PC revolution.

• Quality control for manufactured products against customer specifications. This spanned Digital’s hardware manufacturing lines, to Compaq’s custom desktop configuration group.

Reference:
Jane Breed Director of Support Engineering at Permabit
ejbreed@rcn.com (978)-456-8177

Paul Burkhardt
ASM IM&T at Hewlett Packard
Paul.burkhardt@hp.com
(603)-884-9232

Candidate Contact Information:

Name: John Chicoine
Street: -	Phone: -
City: -	Fax: -
State: -
Zip: -
Web Site: