Supervisor / Manager Resume

Desired Industry: Civil Service/Government/Postal	SpiderID: 8710
Desired Job Location: Milford, Connecticut	Date Posted: 9/11/2006
Type of Position: Full-Time Permanent	Availability Date: 10/15/06
Desired Wage: 60,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Excellence driven Customer Relations Expert with 19 plus years in Customer Service and Supervisory Roles. Achiever with record of progressive responsibility. Highly effective solution oriented problem solving style, with great attention to continuous process improvement. Strong multi-tasking skills, with the ability to manage multiple priorities /projects with superior attention to detail. Quick Study. Outstanding oral and written communication skills.

Experience:
City of Stamford, Stamford, CT
Citizens’ Service Center
Customer Service Specialist
05/1997 – Present

The Citizens’ Service Center is a department created by the Mayor of Stamford as the first line of contact between the residents of the City of Stamford and City Offices. This center has been looked at as a model for many other city municipalities through out the state as well as through out the country. As a representative I answer inquires from the residents related to services offered by the City of Stamford. I am required to be versed in many facets of city hall and public works policies and to be able to think quickly on my feet. I also receive, record and distribute requests for services such as Pothole Repairs, Traffic Sign Replacements and any problems that are noticed by the residents using Microsoft Access as a Database. Upon resolution of the request for service I write follow up correspondence to residents. I prepare and run periodic reports on the number, type, and resolution of service requests. I Coordinate postings of information on city’s website. And have been instrumental in upgrading the Citizens’ Service Center’s Access Database to maximize use of the computer networking to eliminating much of the inter-departmental paper work.

Affordable Landscaping
New Canaan, CT
Foreman 04/1994 - 05/1997

As a Foreman for Affordable Landscaping, I was responsible for the supervision of 4 employees, 2 trucks and all equipment used for servicing of client lawns. I also was responsible for maintaining customer relations and bill collection.
Supervised employees on landscape projects for private clients, teaching them proper techniques to save time and money.
Coordinated property maintenance for New Canaan Nature Center’s buildings and grounds as a liaison between Management and New Canaan Nature Center.

First Security Services Corporation
Wilton, CT
Facility Security Manager 07/1990 - 03/1994

Security Manager for the national offices of Louis-Dreyfus Corporation and Deloitt and Touche, tenants of Louis-Dreyfus Property Group (L.D.P.G.)
Maintained customer relations between L.D.P.G., First Security Services and tenants.
Supervised and scheduled 24 hr security operation.

Education:
Springfield College
Springfield, Ma.
BS Psychology
1986

Connecticut School of Broadcasting
Stratford, CT
Broadcasting Certificate
1997

University of Phoenix
MBA Concentration Public Administration Anticipated Completion Fall 2007

Affiliations:
Milford Republican Town Committee
Boy Scouts of America-
Troop 721 Committee Member
Knights of Columbus-3rd Degree Knight

Skills:
Macintosh Computers Systems
Software and Repairs

IBM PC
MS Word, Excel, Access, Publisher

Additional Information:
US ARMY 1984 - 1991
CT ARMY NATIONAL GUARD
Field Artillery
Battalion Fire Direction Control Specialist
Responsible for directed and controlled firing and field operations for field artillery howitzer battalion.
Trained in:
Logistics, Safety, Human Resources and Integrated Operations.

Candidate Contact Information:

Name: Anthony Piselli
Street:	Phone: 203-874-5553
City: Milford	Fax: -
State: Connecticut
Zip: 06460
Web Site: