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Customer Service/Helpdesk Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 8685 |
| Desired Job Location: houston, Texas |
Date Posted: 9/9/2006 |
| Type of Position: Part-Time Permanent |
Availability Date: 09/11/2006 |
| Desired Wage: 15,500 yr p/t |
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U.S. Work Authorization: No |
| Job Level: New Grad/Entry Level |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To secure a position as a Customer Service/Help Desk Representative that will provide the opportunity to contribute to the efficient operation of a company and to earn advancement through job performance.
Experience:
Kelly Services - Conoco Phillips/Lubricants Houston, TX
Sales Account Specialist 05/06 – 08/06
•Provided customer service support to marketers and sales force which
included processing orders with SAP, coordinating with plants,
warehouses and ensuring timely shipment of product.
•Resolved issues for marketer accounts by working with treasury, end
customers and sales representatives.
•Negotiated exceptions to policies, procedures and implemented
appropriate changes.
Reliant Energy Retail Houston, TX
Customer Service Representative 05/02 – 10/05
• Handled telephone inquires and processed new service orders utilizing SAP
• Maintained customer interaction by responding to inquiries and
documenting actions
• Responded to customer inquiries by reviewing previous inquiries
and responses, gathered and researched information; assembled and
forwarded information; verified customer's understanding of information
Office Team Houston, TX
Conn’s Appliance – Customer Service Representative 06/01 – 01/02
•Scheduled service calls and assisted customers’ with problems
and inquiries regarding appliances and electronics.
Convergys – Help Desk Technician Houston, TX
§ Provided technically proficient troubleshooting and problem 09/99 - 09/99
solving over the telephone for Prodigy Internet software and services
Apple One Employment Houston, TX
Houston Department of Health and Human Services 05/99 – 08/99
Bureau of Epidemiology – Senior Secretary
•Screened calls, faxed, filed, typed documents, distributed
information to the public and assisted with basic project coordination.
Staffinders Temporary Services Houston, TX
Telxon Corporation – Customer Service Technician 12/96 - 08/98
•Entered customers’ request into computer system
•Troubleshoot for radio scanner products: Repair, preventative
maintenance and upgrade
Education:
American Intercontinental University Houston, Texas
Major: Information Technology 04/05 - current
Skills:
Customer Service, SAP, MS Office Suite (MS Word, Access, Excel, Power Point and Outlook) Windows 95/98/2000, Troubleshoot and Diagnose
Candidate Contact Information:
| Name: margie farwell |
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| Street: - |
Phone: 832-884-9672 |
| City: cypress |
Fax: 281-859-8729 |
| State: - |
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| Zip: 77433 |
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| Web Site: |
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