|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 8681 |
| Desired Job Location: Richmond, Virginia |
Date Posted: 9/9/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: A.S.A.P. |
| Desired Wage: 36,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
I am experienced with desktop and server operating system, including Windows 2000 and/or XP. I have Application support experience with Microsoft Office Suite, and Knowledge of help desk processes and support tracking software. I am able to install, identify and resolve systems hardware and software problems. I can establish and maintain good working relations with all staff. I have the ability to communicate technical issues to non-technical staff, excellent oral and written communications skills. Exceptional customer service skills, with the ability to organize work based on priority while managing multiple tasks. I am able to work independently and meet required deadlines. I have provided support to workstation configuration efforts, this includes developing software configurations, software distribution, updating PC configurations, troubleshooting complex Windows 2000 PCs, and rebuilding PCs. Experienced in trouble shooting electrical and electronic systems Developed and maintain associated test scenarios, data, and expected results, as well as supporting framework and tools.
Coordinated test execution, including defect resolution process and status reporting.
Experience:
NCI Information Systems, inc. Fairview Heights, IL
Technical Specialist Associate, October 2005-Present
Responsible for the testing, configuration, installation, troubleshooting, diagnosing and the maintenance of all United States Transportation Command (USTRANSCOM) laptops, workstations, and all stand-alone unclassified Computer systems, and the maintenance of the USTRANSCOM laptop loaner program. Responsible for creating and updating Images on all new computer desktops and laptops, ensuring all excess computers are re-imaged or wiped in accordance with proper security practice. Responsible for installing, troubleshooting, and repairing all unclassified printers and scanners on the USTRANSCOM network. Task include configuration management, the development of USTRANSCOM unclassified office information systems (UOIS) baseline software list for UOIS baseline Image Procedure. Update stored copies of all UOIS images with approved application, software, application patches and registry changes. I provide support to workstation configuration efforts, this includes developing software configurations, software distribution, updating PC configurations, troubleshooting complex Windows 2000 PCs, and rebuilding PCs.
International Brotherhood of Electrical Wireman, Caseyville, IL
Electrician, June 2004 – October 2005
Install residential wiring in custom homes and new construction. Knowledge of NEC code requirements in five cities. Coordinate installation and connection of service with AmerenIP. Decide location and type of wiring needed for each job. Perform change orders and service calls for home owners. Read and layout panel schedules, circuits and blueprints.
FRY ELECTRIC, Belleville, IL
General Manager, May 1999 – May 2004
Perform general and office management activities with a total of five employees under my supervision. General manager duties include training employees in electrical wiring, performing employee evaluations, performing job walks, assigning jobs, and handling employee and customer relations. Perform electrical inspections, PC maintenance and record keeping. Electrical duties include performing daily electrical inspections to NEC code, reading oscilloscopes, multi-meters, schematics, and laying out electrical schematics to blueprint specifications.
FRY ELECTRIC, Belleville, IL
General Manager, May 1999 – May 2004
PC maintenance duties include maintaining and upgrading virus protection and firewall software for three office computers. Record keeping duties include invoicing and billing of customers; making daily bank deposits; maintaining a detailed inventory of all material; completing purchase orders daily; and typing bids, proposals, and change orders.
COUVERETT, Santee, CA
Technician, May 1998 - May 1999
Installed and/or replaced ATM kiosks. Replaced outdated or dysfunctional ATM machines in kiosks, installed security surveillance equipment, and ran data/communications lines and electrical circuits to kiosks for ATM, security cameras, and computer.
FRANCY PC REPAIR, Upland, CA
PC Technician, March 1997 - May 1999
Built and upgraded PCs. Installed computer hardware and software for Dell, Gateway, Apple, and IBM PCs. Upgraded cache memory, CPUs, and extended memory; partitioned hard drives; and ran diagnostics software such as scan disk, virus scans, and defrags.
Education:
Electronics Engineer Degree, Southwestern Illinois College Belleville, IL 15 Credits
Electrical wiring JATC/IBEW, Southwestern Illinois College Belleville, IL 09 Credits
Skills:
SOFTWARE AND HARDWARE EXPERIENCE:
Operating Systems: Windows 3.11, 95, 98, 2000, XP and Professional, DOS 6.22.
Application Software: Word, Outlook, PowerPoint, Excel, Access, FrontPage, Publisher, and Works; McAfee Firewall, Vshield, and Virus Scan; Norton Antivirus; Internet Explorer and Netscape. Remedy, LANDesk, and Active Directory.
Hardware: HP, Gateway, Dell, Compaq and IBM PCs; Dell, HP LaserJet printers Microsoft Wireless/Hardwire Hubs; OmniClone; Digital Receivers; Diplexers; Multiple Electronic Testers.
Additional Information:
CERTIFICATIONS:
Dell Certification: Dimension, Optiplex, Precision, desktops Dell laser printers
AWARDS:
Certificate Of Achievement, Wyoming Technical Institute Basic Electricity
CLEARANCES:
Active Top Secret Clearance
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|