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Training and development coordinator/ manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 8628 |
| Desired Job Location: Toronto, Ontario |
Date Posted: 9/6/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: September 5th 2006 |
| Desired Wage: |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I am seeking a new challenge in the Training and Development Field with a customer and employee focussed company.
I have a solid Training and Development background and have extensive experience in web based training programs and tracking, recruitment, planning and developing new training materials as well as facilitation in a classroom setting. More than this, I have a passion for training, the talent to make it interesting, the intelligence to make it relevant and the dedication to follow through.
Experience:
Cineplex Entertainment Ltd. (acquired Famous Players in 2005)
2003 - 2006
Training and Development Coordinator 2005 - 2006
• Conducted classroom workshops of ½-day to 3 days duration for management and staff on a variety of topics including management skills (i.e. – coaching, leadership, recruitment, customer service, health and safety.)
• Delivered the Corporate Team Trainer (CTT) certification program and provided support for certified trainers at Cineplex locations.
• Certified as facilitator of “Green Carpet Service Excellence” and delivered program with positive feedback and results.
• Led project (as acting Project Manager) to install new point of sale, inventory and accounting technology at sixteen locations, consulted for 22 more locations. Configured database and provided technical training and support on new systems.
• Managed and improved Health and Safety Requirements, ensuring current legislation and updates were made available and standards met regulatory compliance. Conducted audits and investigations where required of same.
• Updated Web-based training programs for remote training initiatives to incorporate new direction and requirements.
• Presented orientation for General Manager’s transition from Cineplex and Galaxy locations to Famous Players sites, including training on all computer systems and programs.
Training and Development Manager, Central Canada 2004 - 2005
• Conducted needs assessments and analyses, and researched trends in business practices as basis for new workshop development.
• Designed, coordinated and facilitated twenty workshops from 1/2-day to 2 weeks duration for management and staff, including: Guest Service, Health and Safety, Sensitivity and Awareness, Time management, Audit and Loss prevention, Emergency evacuation procedures, Leadership and Coaching, systems and projection training.
• Co-created workshops with various departments.
• Designed course for Assistant Managers promoted to Operations Managers, focusing on leadership and quality of guest service.
• Produced a comprehensive projection-training manual for front of house staff, including leader’s guide to facilitate the 3-day program, pictures, step-by-step diagrams, troubleshooting guide and glossary of terms.
• Initiated update of a distance-learning manual for managers in remote locations.
• Co-created (with 3 other trainers) a video for rollout of 2004 staff recognition programs.
Operations Manager 2003 - 2004
• Winner of 2003 President’s Award for outstanding Guest Service
• Managed all aspects of theatre operations, including employee and guest service, safety and performance, cash management, report analysis and scheduling logistics.
• Implemented employee appreciation/recognition programs and events
• Liaised with distributor representatives for advance screenings, Sneak Previews, radio/television promotions
• Trained management and staff in business operations, technical troubleshooting, empowerment problem solving and public relations in a fast paced results-oriented environment
Windsor Arms Hotel 2002 - 2003
Reservation Representative
Bombay Company Inc. 2001 - 2002
Store Sales Manager
Ryerson University 2000- 2006
Guest Lecturer – Directing Screen Actors
Famous Players Inc. 1998 - 2000
Operations Manager
East Side Mario’s 1993 - 1998
Server Trainer
Education:
Ryerson School of Journalism 2002
Continuing education courses in Freelance Journalism
University of Western Ontario 1990-1993
English Literature (completed 2 years of degree program)
Skills:
• Proficient in the following computer software:
Willow, Vista, Microsoft Word, Excel, PowerPoint, Access, Publisher, Lotus Notes
• Familiar with Corel Word Perfect, Linux, C++ programming and Quark
• Licensed Film Projectionist 2nd Class
• Level A Emergency First Aid/ CPR certificate
• Published Freelance script consultant and author
• Technical writing consultant, manual consultant: “Metal Fatigue limitations in Aerospace” –Jason Dyer, Orenda Aerospace 2001, “101 Handy hints for Psychiatry residents” – Dr. Janine Robertson, University of Western Ontario Psychiatric ward 2005
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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