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| Desired Industry: Customer Service/Technical Support |
SpiderID: 8617 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 9/5/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 09/15/2006 |
| Desired Wage: 45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
To obtain a diverse position in the area of customer/client relations with responsibilities in customer support, e-commerce, supervision/management.
Experience:
EXPERIENCE:
10/2005 – Present eInformatics
Electronic Claims EDI, Columbus, Ohio
EDI Specialist
Provides EDI support to clients with regard to transmitting claims electronically. Effectively assists clients in converting paper claims to electronic so that clients can submit electronically to commercial insurances, Medicare and Medicaid. Technical support is provided to clients by various remote connections such as VPN, Terminal Server, PC Anywhere and dial up. Provides support on troubleshooting flat file data and configuration files which are used to create EDI files for transmitting to insurance companies or clearinghouses. Performs HL7 interface set up with LabCorp, and Qwest. Transaction types used are 837, 835, TA3 and 997. Working knowledge of the Medinformatics software.
12/2004 – 9/2005 Cardinal Health
Health Care-Pharmaceutical Distribution, Dublin, Ohio
Technical Support Analyst
Provided support to internal employee issues during non-standard business hours. Provided front line support during off hours for critical or high severity issues by working to determine root cause and notifying the appropriate on call contacts. Responsible for various non-critical support functions, troubleshooting and case routing for a variety of issues ranging from Outlook problems and VPN/RAS connectivity issues to hardware support, network connectivity, Domain account password resets (Novell, Citrix, NT) and various warehouse applications such as AIMS, DJIT, WIL, SAP, and JDE. Provided external technical support to pharmacy and hospitals during standard and non-standard business hours. Supported CHOICE and Cardinal.com technology. Provided EDI support to external pharmaceutical customers.
7/2000 – 12/2004 Sterling Commerce
E- Commerce Dublin, Ohio
Customer Support Specialist
Functioned in a call center environment provided technical support for the following windows based software: Gentran Director, Connection Manager, Commerce Mail and Smart Forms. Provided support for the 16-bit and 32-bit version of the Gentran Director software. Provided technical support in building partner profiles and building communication set ups within the Gentran and Connection Manager software. Provided support on importing and exporting of partner profiles and flat files. Administered in setting up the Cleo communication software and Wal-Mart scripts. Assisted customers in reading EDI data, data tracking, establishing ID's on the Commerce Network, and restoring data when requested by the customer. Transaction types supported were 850, 864, 824, 997, 210, 856, 855, 940, 830
Job Shadowing EXPERIENCE:
Shadowed 6 months in a support area that used Gentran Integration Suite (GIS). Acquired experience in the following:
o Setting up an AS2 partner both in a Windows and Linux environment using version 3.1
o Looking at the business process that run when an AS2 partner have errors (from sending and receiving data)
o Creating certificates and checking them in and out
o Logging into the version 2.2 of GIS
o Looking at JBoss, System, and EDIINT logs to locate errors
o Working in a Linux environment and learning Linux commands
o Setting up Tomcat
o Understanding how a DMZ works
o Perimeter Server
o Establishing communication between a DMZ and GIS
o Establishing communication between Perimeter Server and GIS
o Installing GIS on a Unix and Windows environment
11/2000 - 5/2001 CheckFree Corporation
E-Commerce Dublin, Ohio
Customer Care Representative
(Part-time)Responded to Customer concerns via e-mail and written communication. Provided solution support to customer’s technical matters regarding CheckFree's Web 2.5 and Web 3.0 products. Provided answers to functionality questions regarding CheckFree's Web 2.5 and Web 3.0 products. Gained knowledge of the Genesis System and Windows NT system.
8/1997 - 7/2000 Sterling Commerce
E-Commerce Dublin, Ohio
Accounting Administrator
Performed debits and credits to corporate accounts to ensure proper financial reporting. Reconciled delinquent corporate accounts to a current status. Explained computer software maintenance and network service agreements to corporate customers. Resolved miscellaneous administrative issues on a daily basis. Actively used MS Word, Lotus Notes, and Excel to perform the above duties.
Education:
EDUCATION:
12/2005 Columbus State Community College
US-Ohio-Columbus
Associate Degree
March 1999, pursuing a degree in Computer Information Web Technology
12/1989 The Ohio State University
US-Ohio-Columbus
Bachelor's Degree
BS. in Business Administration, December 1989.
Major: Finance
Skills:
Skills:
Microsoft Word 2000
Microsoft Excel 2000
Microsoft PowerPoint
MS Works, MS Access
Windows 98, 2000, XP
Adobe Photoshop 6.0
Gentran Director 16 bit & 32 bit
EDI
AS2 /AS1
GIS
Isoft
Data tracking
HTML (Basic)
Microsoft FrontPage2001
Microsoft Publisher 2001
JavaScript (Basic)
Mapping (Basic)
Candidate Contact Information:
| Name: David Beaumont |
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| Street: |
Phone: 614-571-5121 |
| City: Westerville |
Fax: - |
| State: Ohio |
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| Zip: 43081 |
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| Web Site: |
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