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| Desired Industry: Customer Service/Technical Support |
SpiderID: 8599 |
| Desired Job Location: Lawton, Oklahoma |
Date Posted: 9/3/2006 |
| Type of Position: Part-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
SUMMARY OF PROFESSIONAL EXPERIENCE
Talented, results-driven IT operations professional with versatile experience in providing system administration and technical support to include hardware/software installation, maintenance, upgrades, and troubleshooting to meet a broad range of organizational/user needs. Innovative professional with proven ability to identify, analyze, and solve problems to increase customer satisfaction and control costs.
Experience:
AdvanTech, Inc., Fort Sill, OK 01/2006 – Present
Customer Service Engineer
Responsible for network management to include identifying server network failures, monitoring network performance and configuration; database and server support to include administering and maintaining user access and authorization and performing database back-ups; hardware and software troubleshooting and repair; providing technical support and guidance to staff as well as training users on procedures for effective and efficient use of systems, software, and hardware to accomplish business functions as designed; inventory management to include researching and resolving key supply constraints.
Key Contributions:
Successful in identifying and resolving a key discrepancy in the database that was causing a major issue to inventory levels.
Significantly improved the accuracy and integrity of database within three months.
United States Postal Service, Fayetteville, NC 11/2002 – 11/2005
Data Conversion Operator
Responsible for operating keyboard controlled data entry for computer processing by selecting and/or coding essential information from a letter image on a computer terminal screen to accurately prepare mail for automated sorting equipment.
Key Contributions:
Successful in maintaining a 99.1% data entry accuracy rate.
Influential team player in reducing the company’s cost to process 1,000 images per hour, per employee to $33.17 down from $42.24.
Achieved processing an average of over 1,000 images per hour at an overall speed of 9,800 keystrokes per hour.
SI International, Aberdeen Proving Ground, MD 09/1999 – 09/2002
Data Analyst (Computer Operator)
Maintained the United States Army’s personnel database which included executing the daily functions required for efficient computer operation as well as ensuring data was transferred successfully between supported organizations on a daily basis. Detected and corrected data discrepancies, organized and controlled data flow to other processors, developed queries for information/reports using knowledge of Informix and SQL commands. Resolved system failures, installed system software change packages as required and performed database maintenance to include initiating and retiring user accounts, performing periodic system cleanup and daily system backups. Provided help desk support to include troubleshooting, diagnosing, and resolving technical issues with hardware and software.
Key Contributions:
Earned a reputation for quickly responding to and prioritizing user requests and resolving complex issues.
Recipient of SI Excellence Award.
Instrumental team player in discovering, researching, and correcting a major discrepancy in the personnel database which was having a major impact on the Army strength worldwide.
U.S. Army, Aberdeen Proving Ground, MD 11/1996 – 09/1999
Personnel Services Specialist
Responsible for performing in and out-processing of military personnel by conducting personal interviews, updating personnel records and preparing database input. Processed promotion actions by ensuring timely preparation of performance plan. Processed performance evaluations to include conducting interviews, acquiring authentication and submitting data changes to the Personnel Management Information System (TOPMIS). Typed, revised, and printed correspondence in accordance with applicable regulations and guidelines. Performed system backups on a daily basis.
Key Contributions:
Successfully maintained accountability for over 400 military personnel assigned or attached to the Installation.
Held position of increased responsibility due to proven track record of excellent performance, work ethic, and multi-tasking ability.
Held key role as main point of contact and liaison between management, personnel, and clients.
CCC Associates, Montgomery, AL 09/1995 - 11/1996
Computer Programmer
Responsible for analyzing and evaluating functional requirements. Wrote and tested code modifications to new and existing applications. Resolved system/program failures and installed system software and hardware. Developed and maintained upper management reports. Received, processed, and controlled the flow of user provided data into computer operations and computer output to user. Ensured system security, established user accounts, passwords, and user capabilities. Provided guidance and problem resolution to end-users.
Key Contributions:
Utilized the development life cycle to successfully develop a database system.
Enhanced user productivity and dramatically increased customer satisfaction through redesigning critical aspects of the user interfaces to better map with operator needs and expectations.
Sustained a proven record for optimizing system performance.
Education:
EDUCATION AND CREDENTIALS
BS in Management Information Systems, AUBURN UNIVERSITY MONTGOMERY, Montgomery, AL
Skills:
TECHNICAL PROFICIENCIES
Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Hardware: IBM/IBM-compatible PC’s, Wyse terminals, and Everex UNIX 486
Communications: TCP/IP, LAN/WAN, and Blast
Languages: COBOL, C/C++, Java, UNIX Shell Scripting, Filepro, SQL, Informix
Operating Environments: UNIX (Solaris), Windows 95/98/NT/00/XP
Relational Databases: SQL Server, Access
Tools: McAfee, Norton, Symantec Virus Protection Utilities
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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