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Customer Service Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 8510 |
| Desired Job Location: virginia beach, Virginia |
Date Posted: 8/28/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: August 29,2006 |
| Desired Wage: 21,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To obtain employment at a company that allows growth, and employee input to better ensure revenue growth of the company.
Experience:
Kathy Palmer
kathypalmer436@hotmail.com
326 Harmony Square #201
Virginia Beach , Va 23451
Home: (757) 425-1594 Mobile: (757) 481-0803
OBJECTIVE: To be employed with to company that allows growth and allows me to use my skill to better s service the company.
SKILLS:
Skills Name
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Windows/98-2000
• Office 2000 Skills Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate Last Used/Experience
Currently used/ 7years
Currently used/ 7years
Currently used/ 7years
Currently used/ 7years
Currently used/ 7years
EXPERIENCE:
Customer Service/ Order Entry Representative
Caliper Inc. 07/2005-present
Temporary assignments @ODU as Administrative Assistant to the Nursing Department.
Exam Proctor @Norfolk State University .
Customer Service/ Order Entry Representative
Smithfield Foods Catalog, Portsmouth, VA 10/2005 – 01/2006
• Responsible for taking orders for Smithfield Food Catalog, The Peanut Shop of Williamsburg, Basse’s Choice and The Smithfield Collections Catalog.
• Ensuring customer satisfaction with the product, making sure to put customer information in quickly and accurately.
• Ensuring shipping and payments are applied correctly.
• Solely responsible for taking orders for all the corporate clients
Senior Customers Service Representative
Headway Staffing, Virginia Beach, VA 1/2005 - 5/2005
• Customer service assignment working at Towers Perrins as pharmacy benefits specialist.
• Assisting Blue Shield customer pharmacy benefit information.
• Responsible for trail claims to see the total drug price, directing members to proper website for additional information.
• Aiding members with information on filing claims, explaining benefit and limitations to benefits.
Customer Service/ Order Entry Representative
Smithfield Foods Catalog, Portsmouth, VA 10/2004 – 01/2005
• Responsible for taking orders for Smithfield Food Catalog, The Peanut Shop of Williamsburg, Basse’s Choice and The Smithfield Collections Catalog.
• Ensuring customer satisfaction with the product, making sure to put customer information in quickly and accurately.
• Ensuring shipping and payments are applied correctly.
• Solely responsible for taking orders for all the corporate clients
Customer Service Representative
Waste Management Inc., Chesapeake, VA 4/2003 – 9/2003
• Responsible Scheduling waste services for construction companies, setting up residential and commercial account, preparing service agreement for old accounts, faxing off contracts to be signed, preparing delivery tickets, pick up tickets, do not return and first time picks.
• Responding to billing inquires, payment dates, taking ezpayment checking and credit card payment, pulling ticket at customers request, faxing copies of invoices.
Customer Service Representative I
Bank of America, Norfolk, VA 2/2001 – 9/2001
• Responding to credit card inquires via phone and CRT giving out correct and cureent information to customers, solving problems with lost or stolen cards, giving statement information, interest rates explaining any increases or decreases in credit line, processing replacement cards.
• Responsible for Explaining fees, over limit, late and overdraft, changing addresses in system, making sure customers information is up to date and correct, caculating payments, taking credit card payment over the phone.
Customer Service Representative I
Wachovia Bankcard Services, Chesapeake, VA 7/2000 – 9/2000
• Responding to customer request into credit card purchases, interest rates, fees , credit limits, credit increases.
• Responsible for explaining annual per4centage rate, calculating payments, changing payment dates, educating customers on the different rates for cash and purchases, finance charges faxing copies of statements.
Customer Service /Factory Service Representative
Advance Services Inc., Norfolk, VA 10/1996 – 3/1999
• Responsible for scheduling service calls for General Electric technicians, giving use and care information to customers on their appliances.
• Offering extending warranties, scheduling to fix customers schedules, making sure tech was in route to customer homes, offering technical support for warranted appliances, troubleshooting appliances.
EDUCATION:
10/1990 Adult Learning Center Virginia Beach, VA
High School or Equivalent
Education:
Computer Dynamic Inst. 1990/1991
Computer Administrative Assistance
Skills:
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Windows/98-2000
• Office 2000
Reference:
Frances Sharp 757-569-0277
Claudell Wilson 757-340-0804
Tonja Boyd 757-490-7534
Candidate Contact Information:
| Name: Kathy Palmer |
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| Street: |
Phone: 757-425-1594 |
| City: Virginia Beach |
Fax: - |
| State: Virginia |
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| Zip: 23451 |
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| Web Site: |
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