|
|
|
|
network support, tech support, help desk support Resume
|
| Desired Industry: Information Technology |
SpiderID: 8508 |
| Desired Job Location: Hartford, brandford, new haven, west haven, east haven, Connecticut |
Date Posted: 8/28/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 60,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
To obtain a responsible and challenging position as a system engineer in a LAN/ WAN environment which will allow me to skillfully apply professional knowledge and make a noticeable contribution to an organization.
Experience:
April 2003 – Present Pitney Bowes Management Services, New Haven, CT
Imaging Specialist/ Customer Service Associate
· Analyzing and editing data using InputAccel captiva and Tower Repository
· Responsible for imaging new solutions, document processing and quality control.
· Working on confidential cases, interacting with people at different managerial levels.
· Monitoring employee performance and case progress to ensure project completion within deadline.
· Maintaining budget and defining standards to client satisfaction.
June 2001 – Feb 2003 Shekinah Solutions, New Haven, CT
Network Technical Support/ System Engineer
· All aspects of networking, design, installation, upgrade, data recovery and technical support. Also including technical support for in – house networks.
· System troubleshooting, repair and refurbishing.
· Web site construction, design, hosting and marketing.
Nov 1999 – July 2001 Comp USA, Orange, CT
Upgrade Manager
· Recommend, design, build and configured hardware for networks, including server’s workstations, desktop, laptop.
· Plan and implement migration between different operating systems.
· Consult with clients to resolve issues surrounding repair, upgrade to make appropriate recommendations and implement them on time. Also actively participate in the planning of various client networks.
· Anticipate and evaluate potential difficulties of projects and resolve them in an efficient manner.
Previous Employment Cingular Wireless/ Technical Sales Day Supervisor, Terminex/ Sales Associate, Cendant/ Call Center, Principal Financial/ Client Service Call Center.
Education:
Albertus Magnus College
Bachelor MIS matriculate will graduate in 2007
Albertus Magnus College
Associate of Science, MIS, graduated in 2006
Skills:
ü Designed, installed and configured networks on Novell and Microsoft platforms 95, 98, Windows millennium, Windows 2000, Windows XP, Windows Server 2003, MS Exchange Server, NT and Raid systems.
ü Configured TCP/ IP DHCP and DNS in addition to other programs, which involved migration of data and user accounts.
ü Experiences encompass network design, network troubleshooting, network printer configuration, basic cabling, installation, configuration, technical support, service and sales.
ü Developing plans for projects, consultation and management.
ü Administered support for IBM and compatible PC Servers as well as Technical Support across multiple networks.
ü Trained on Six Sigma Philosophies and Methods.
ü Always demonstrate leadership qualifications, problem solving skills and organizational abilities
Additional Information:
Millennium Institute of Computers INC.
MCSE Windows 2000; A+; Network +
Connecticut School of Electronics
Novell 4.11 MSCE NT 4.0
Candidate Contact Information:
| Name: Neil Burgess |
|
| Street: - |
Phone: 203-745-3352 |
| City: West Haven |
Fax: - |
| State: Connecticut |
|
| Zip: 06516 |
|
| Web Site: |
|
|
|
|
|
|