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| Desired Industry: Information Technology |
SpiderID: 8493 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 8/27/2006 |
| Type of Position: Contractor |
Availability Date: 8/28/06 |
| Desired Wage: 18hr |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Summary:
Professional Support Technician with over 7 years of experience with increasing responsibility.
A track record of dedication and commitment. Experience with Active Directory. Expertise in various Windows applications, peripherals, networking protocols and troubleshooting. Expertise in drive imaging Demonstrated talent for working with diverse organizations and all levels of management. Some SQL Experience and Application packaging through GPO's Configuration. Experience with TCP/IP networking and networking equipment Improved productivity and business assets by increasing number of workstations and insuring hardware-software operability. Experience with Active Directory. Microsoft Office 9x + 2000(e.g. Word, Excel, Outlook, Access, Power Point) Working knowledge of various printers and installation.
Experience:
Delta Technology (Subsidiary of Delta Airlines)
1/12/2005-3/1/2006
Field Engineer
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change IMAC requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Responsible for implementation and support of desktop and laptop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. TCPIP and Dialup configuration
Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices PC workstations, peripheral devices, phones, network routers, airport devices, etc.
Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. Verify the asset in accordance with Delta Technology policy prior to the move. Used Visio to create charts to reflect location of servers or the PCs in an office setting, or to identify nodes by their IP address.
Troubleshoot and resolve all hardware and software problems supported by Field Operations. Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
Perform preventative maintenance on operational devices.
Coordinate external vendor services. Install, customize, maintain, test, and troubleshoot operating systems and other systems software. Provide on-site, and on-call 7x24x365 support, as needed. Provide technical support, as needed, to the enterprise. Configure, install, maintain, test, and troubleshoot hardware systems. Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
American Consulting
10/2004 –1/12/2005
Desktop Support Technician
Responsibilities:
Installation of Net Cache device, desktop application support .Installation of MAC computers and MAC network Protocol. Installation of Minolta, IBM, and HP networked printers. Windows XP migration projectWindows 2000/2003
Global Technologies
6/2004 – 10/2004
POS / Desktop Technician
(1Winn-Dixie Desktop upgrade) (2Wachovia Shared Services Desktop XP upgrade)
Responsibilities:
1Replaced IBM and installed Nixdorf pos system, installation of cat 5 cabling.
1Repair or replace stand-up displays, configuring scanners, test complete system for functionality. (Value City) 2Install new Dell PC or existing PCs with XP and an overlay with proprietary applications via CD.
2Data migration and Lotus notes R5 & R6 installation TCP/ IP configuration
Marietta parkway
First Line Solutions (NCR) Peachtree City, GA
4/2004 - 6/2004
POS (Point of Sale) Technician
Responsibilities:
Diagnosis test and Repair of point of sale display, and point of sale keyboard.
PDS Technical (Diebold Election Systems) (Contract)
11/4/2003 – 11/4/2003 (Election Day)
Election Poll Technician for Diebold Electronic voting systems
K Force Technical
10/2003 – 4/2004
Desktop/Laptop Support (Wachovia Securities), (DEFACS of Atlanta Georgia)
Responsibilities:
Lotus Notes to Microsoft Exchange migration project, installation, migration, configuration and support of
Microsoft Windows 98, NT, 2000, XP, Installation of imaged drives. Install, manage, monitor, configure, and troubleshoot applications and Operating System.
Computer inventory, Windows XP rollout & service packs, data migration and data backup, workstation deployment (Compaq desktop, Dell Laptop Hewlett Packard PC Tablet)
Spherion Corporation Alpharetta, GA
7/03 - 10/2003
Desktop/Laptop Support (Shipley/ Rohm Haas Company/ upgrade from Win NT to Win 2000)
Responsibilities:
Installation of imaged drives. Operating System upgrade to Windows 2000 Professional.
Upgrade of Microsoft Office to Microsoft Office 2000. Data migration. Drive mapping. Installation of networked printers, local printers and scanners. Installation of proprietary software specific to company needs. Deployment of new workstations Mac and PC.
Entre Business Technology Group Norcross, GA
4/2003-7/2003
Desktop Support/Laptop (Fayette County Clerk’s Office)
Responsibilities:
Windows NT to Windows 2000 professional operating system upgrade. Ghosted PCs using Symantec. Data backup. Network and local printer and scanner installation. Lotus Notes upgrade. Use of active director desktop and laptop deployment, and application support. Some virtual private networking. Site surveying and documentation using Microsoft Visio 2003.
Tek-Systems Atlanta, GA
1/2003-4/2003
Computer Technician (Securities and Exchange Commission)
Responsibilities:
Windows NT and Windows 2000 Professional deployment. Mapped user info (.txt, .pdf. .pst ).Load Concordance-Opticon and Word Perfect applications .Map user info Concordance-Opticon and windows exchange. Involved in Installing, configuring and troubleshooting Microsoft Windows operating systems and Windows suite.
ISSG (Information Systems Support Group) Burbank, CA
5/2002-1/2003
Computer Field Support Technician (Wachovia Shared Services)
Responsibilities:
Windows XP deployment for desktop computers. Responsible for the data migration and emplacement of workstations (Dell, HP, and Compaq), laptops, and printers via prescribed script. Analysis, reinstallation and reconfiguration of network connectivity if necessary. Made application upgrades configuration of IP address and subnet masks for network functionality. Perform initial set-up and test of nodes. Load non-OS software via CDs or Server downloads.
A-Better Computer Service Rossford, OH
10/1999 - 5/2002
Computer Field Support Technician
Responsibilities:
Responsible for the emplacement and support of desktop / laptop computers, upgrades from Windows 3.1 Windows NT for desktop computers. Software configuration and upgrades for Microsoft Suite. Standard troubleshooting of computer hardware and software. Upgrades of software and hardware, and including complete refurbishing (Dell, Compaq, HP, and NEC). Perform initial set-up and test of PC.
Education:
07/72-07/76 Briarwood High School US-GA East Point
10/1999 Southern Polytechnic State University US-GA-Marietta
May1999-Oct1999
Freebytes Incorporated (Technician Internship)
Atlanta, Georgia
Certification: Comp-Tia A+ (verification # E69DTT1859)
Candidate Contact Information:
| Name: James Worthy |
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| Street: - |
Phone: 404-346-0607 |
| City: Atlanta |
Fax: - |
| State: Georgia |
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| Zip: - |
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| Web Site: |
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