|
|
|
|
Customer SErvice Rep Resume
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 8392 |
| Desired Job Location: houston, Texas |
Date Posted: 8/22/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: as soon as possible |
| Desired Wage: 30,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Objective To build a career with a company that allows professional growth through the utilization and expansion of my skills and knowledge.
Experience:
Work experience Customer Support / CLEC/RESALE Billing Deptq Jan 2005 - Present CenturyTel Monroe, La· Speak to customers directly regarding account solutions· Work a wide range of functions to provide continuous support to clients in an effort to operate customer service more productively· Transferred reseller information onto Excel spreadsheets· Updated directory listings· Processed toll discrepancies· Calculated and issued customer credits and adjustments· Research all CLEC/RESALE bills to justify issuing credit or notCustomer Service Representativeq Feb. 2002 – 2004 The Berry Company Monroe, · Took customer complaints· Researched and resolved complaints· Negotiated adjustments with customers for errors printed in their advertising· Worked closely with sales team via email and phone to set up or delete advertising· This incorporated many office skillsCustomer Service Representativeq Jan. 1995 – Sept. 2001 Intermedia Communications Monroe, La· Set up, suspended, and cancelled accounts· Handled customer complaints and billing issues· Completed, downloaded, and processed daily reports· Provided technical support for toll free dept.· Operated the Nexus system in regards to customers accounts· Answered and transferred calls using multi-line switchboard
Education:
Education 1988 – 1990 Grambling State University Grambling, La· General Studies with a focus on Business Administration
Skills:
Skills Strong knowledge of Microsoft Excel· Proficient in Microsoft Word· Type approximately 50 w.p.m.
Reference:
References · Christian Creed, Atty at Law, 362-0086· Virginia Hogard, Centurytel Analyst 1, 340-5156· Lucille Walker, Centurytel Supervisor, 340-5995
Candidate Contact Information:
| Name: tiffanee walker |
|
| Street: |
Phone: 318-330-6784 |
| City: monroe |
Fax: - |
| State: Louisiana |
|
| Zip: 71201 |
|
| Web Site: |
|
|
|
|
|
|