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Call Center Manager - Sales Manager Resume
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| Desired Industry: Management |
SpiderID: 8295 |
| Desired Job Location: Minneapolis, Minnesota |
Date Posted: 8/14/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To obtain a Call Center / Sales Management position with a growing firm where my talents and experience can benefit the clients, employer and myself.
Experience:
• Inbound / Outbound sales Call Center experience with CRM systems. Experience in a business-to-business call center environment. Have started up 7 call centers including writing of operations, scripts, procedures and sales training manuals.
• Manage the customer relationship by providing service and support and ensuring 100% total customer satisfaction
• Monitor team and individual performance against sales goals. Motivate the team, recruit, interview, hire and train perspective employees.
• Improve results and enforce productivity standards.
• Track and meet call productivity metrics and timeframes.
• Develop and coach staff to meet service and sales objectives.
• Maintain high levels of morale, energy and motivation. Interview, hire and train perspective employees as required.
• Conduct performance reviews, coach and counsel associates.
• Implement sales goals and seek new accounts.
• Manage, track and monitor all Call Center goals and preparing reports to improve the management and oversight of call center.
• Monitor the outcomes of daily calls; perform forecasting and analysis of call trends.
Candidate Contact Information:
| Name: Al Young |
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| Street: - |
Phone: 6126856279 |
| City: Minneapolis |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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