Software Quality Assurance Team Lead Resume

Desired Industry: Information Technology	SpiderID: 8289
Desired Job Location: Gardner, Massachusetts	Date Posted: 8/14/2006
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization:
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained:	Willing to Relocate: No

Objective:
Seeking a Software Quality Assurance Lead / Management position

Experience:
MassMutual, Springfield, Ma 2006 – 2006
Project Quality Manager:
Hired as a consultant to play a critical role in helping Distribution Common Service area of MassMutual identify gaps in current methodology and implement improved QA Methodology, mentor current Test Managers and Testing staff and perform the role of Test Manager for the Broker View Project (one of MassMutual’s 6 most strategic projects for 2006).
• Reviewed current MassMutual QA Methodology / Process by interviewing BA’s Project Manager’s, Test Managers, Testers, members of the Governance and Testing Center of Excellence. Proposed a QA Life Cycle that the Testing Center of Excellence recommends should be the standard for all QA departments throughout the organization.
• Recommended various metrics be gathered and edits to the existing Test Director Test Lab and Defect Templates in order to help capture Ambiguity Defects, Test Execution Prioritization and various stages of a Defect’s Life Cycle.
• Identified weaknesses with current Test Plan and Test Strategy Templates and made recommendations on how those templates could be improved.
• Mentored current QA and Test Managers on the use of ROM and TCP Estimation Tools.
• Mentored current Test Managers on conducting Defect Triage Meetings, writing Test Plan, Test Strategy, Ambiguity Defect Reports. Recommend various training programs for current Test Manager Staff.
• Lead a group of 14 non- testing Resources from different Lines of Business within the MassMutual Company in an effort to test the new public website called Broker View.
The Hanover Insurance Companies, Worcester, MA 2004 - 2006
QA Project Lead, Company Branding Project: 2005 – 2006
The Branding Project’s scope includes identification, change, validation and implementation of ‘The Hanover Group Insurance’ name change across all external and internal facing applications, paper output and websites.
• Created QA Project Plans for all phases of the Project Life Cycle for Test Resources
• Oversaw all phases of testing including Portal, LOB’s, Billing and Documerge
QA Project Lead, BOP Excess Expansion Project: 2004 – 2005
BOP Expansion (Business Owner Policies) was a multi phased project designated as the ‘most critical’ for 2004-2005 Commercial Lines with the goal of effectively capturing a share of homogeneous low hazard business in the first tier middle market. Project originally designated as ‘pilot for Quality Assurance Best Practices’.
• Led QA ‘Best Practices’ implementation effort
• Created QA Project Plans for all phases of the Life Cycle for Test Resources located in Worcester, Atlanta and India
• Created Test Strategy and Test Plan documents
• Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management
• Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities
• Verified traceability of Test Conditions to Test Cases
• Provided Test Estimates for various phases of the project
• Oversaw all phases of testing
• Coordinated Off-shore Test Resources
QA Project Lead, 6 Month Account Bill Project: Aug. 2004- Oct. 2004
6 Month Account Bill project introduced a new Billing option for Personal Lines Homeowner and Auto Policies.
JPMorgan Chase, Lowell, MA 2001 – 2004
QA Lead, ACE Project: 2003 – 2004
ACE Project (Automate Current Environment) was a multi phased project designated as the ‘most critical’ for 2003- 2004 with the goal of reducing the time required to ‘on board’ clients to JPMorgan ACCESS Cash_ Online web based Cash Management Applications.
• Created QA Project Plans for all phases of the Project Life Cycle for Test Resources located in Lowell Ma., Tampa Fl., Houston Tx., London and India. Provided Senior Management Test Prep and Execution Metrics for all phases of the project
• Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management.
• Facilitated Project Defect Triage Meetings. Provided Senior Management with Defect Management Metrics
• Created and presented Production Verification Strategies to members of Senior Management, Developers,
Production Support, Product Management and Security.
QA Lead, Client Access Group 2002 – 2004 JPMorgan ACCESS Cash_Online is a web based Cash Management application, which enables Customers to obtain and process Cash, Trust and Investment Transactions.
• Led a team of QA Engineers through the entire Project Life Cycle. Verified the Project Goals met current and long term corporate objectives
• Produced and managed QA deliverables through formal Project Plans. Presented Project Plans to Senior Management.
• Defined the QA objectives and Success Criteria for all Cash Management Projects / Applications.
• Defined, maintained and delivered Test Prep, Test Execution and Defect Metrics for all Client Access Applications to Senior Management.
• Identified, investigated and helped resolve Project Issues / Risk to Senior Management.
• Pioneered innovated team building and cross-functional training programs to expedite workflow, simplify process and reduce operation cost.
• Created training material for the latest software releases and enhancements. Conducted training sessions for the latest software releases and enhancements for domestic and international members of the JPMorgan Setup, Support, Production and Security Staffs. Coordinated testing efforts with other Client Access teams and Vendors
• Planned / defined Test Strategies and coordinated test efforts for all Production Verification Testing efforts.
Test Analyst, Password Reset 2001 – 2002
Password Reset is a web based application used by JPMorgan customers and staff to reset passwords when the user forgot their password or the status of the passwords is either expired or inactive.
• Performed Smoke, Functional, GUI, Regression, End to End and Production Verification testing of JPMorgan ACCESS Cash_Online web based Infrastructure and Password Reset applications.
• Sole test resource of the JPMorgan ACCESS web based Password Reset Applications. Duties included:
• Created Test Prep and Execution Test Estimates. Presented Estimates to Senior Management
• Reviewed Functional and Design Specification documents. Identified Test Conditions, Ambiguities, Conflicts and Risks.
• Verified GUI Requirements followed JPMorgan ACCESS Style Guide
• Created Scope and Final Report Documentation
• Facilitated QA Test Plan reviews meetings attended by members of Product, Development and Senior Management.
• Ran manual Multi User Test efforts to established Performance Base Lines
• Facilitated Defect Triage meeting. Informed Senior Management of Risks / Issues discovered while testing

Education:

Fitchburg State College, Fitchburg, Massachusetts - BS Degree, Business Administration Concentration in Management, Magna cum Laude

Mount Wachusett Community College, Gardner, Massachusetts - AA Degree, Liberal Arts, Phi Theta Kappa, High Honors

Skills:
Skill Sets: SQA Team Leader, Project Management, Web Application Testing, Cash Management Application Testing, GUI Testing, Retail and Restaurant Point of Sale Testing, MS Windows: 95, 98, 2000 and XP, Commercial and Personal Lines Insurance Application Testing, SQA Methodology, Test Director, CMM (Capability Maturity Model) Level 2, Quick Test Pro, Client /Server Testing, MS Access, Excel, Power Point, Word, Project, GroupWise, Lotus Notes

Candidate Contact Information:

Name: Brenda LeBlanc
Street: -	Phone:
City: Gardner	Fax: -
State: Massachusetts
Zip:
Web Site: