Technical Writer / Editor Resume

Desired Industry: Information Technology	SpiderID: 82
Desired Job Location: Philadelphia, Pennsylvania	Date Posted: 7/29/2003
Type of Position: Contractor	Availability Date: 2 weeks
Desired Wage: Open
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Technical writing or technical editor position involving copywriting, editing, and editorial layout for a commercial or medical publisher, IT group, or software company

Experience:
BENTLEY SYSTEMS INCORPORATED, Exton, PA..........................5/00–6/03
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Global software vendor providing solutions to create, manage, and
publish architectural, engineering, and construction content
TECHNICAL WRITER & EDITOR
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· Wrote printed and electronic end-user documentation, including reference manuals, tutorials, and online help for MicroStation family of products
· Authored single-source documentation in SGML using Epic Editor, defined by a custom DTD, and output using in-house programs in combination with OnmiMark and HTML Help Workshop to produce compiled help file
· Compiled, edited, and wrote corporate writing and publishing standards, generating as an HTML document for nationwide use by all branch and affiliates’ writers
· Built cross-references, glossaries, and indexes within and among documents using customized Reference Manager
· Designed, set up, and edited screenshots, diagrams, and tables, and refined images using SnagIt, Paint Shop Pro, and Adobe Photoshop
· Developed, revised, and implemented department indexing standards,
and updated existing indexes for two previously-published manuals
· Worked as Project Lead for TriForma v8 Update project, leading 7 senior writers to produce updated, converted documentation on time and in a revised, improved format

FLEET CREDIT CARD SERVICES, King of Prussia, PA..................7/99–11/99
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Credit Card Services division of Fleet Banking Company
TECHNOLOGY COMMUNICATOR (Contractor: FutureTech)
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· Wrote and edited online Help Desk Troubleshooting Guide, encompassing procedural manuals, application update notices, instructions, and processes using Word, Doc-To-Help, and Visio

1838 INVESTMENT ADVISORS, INC., Radnor, PA......................10/98–6/99
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Asset Management Firm; Subsidiary of MBIA
SOFTWARE SUPPORT ANALYST
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· Performed help desk and network support duties for Novell and NT networks
· Completed network account setups, PC configuration, connectivity, and troubleshooting
· Successfully troubleshot, identified, and resolved network problems
· Ordered, set up, configured, and installed hardware and software for 50-person office
· Resolved user difficulties with software usage, desktops, printers, and network connections
· Directed help desk task assignment and administration
· Assisted in network conversion from Novell to NT

SCALA, INC., Exton, PA..........................................................1/97–9/98
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Multimedia & Broadcast Software Company
TECHNICAL WRITER
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· Wrote and edited printed technical and user documentation, including User Manuals, Installation Guides, Setup Guides, addenda, errata, and updates
· Provided software QA and testing, and provided GUI design suggestions to software engineers
· Designed and set up artwork for manuals using Paint Shop Pro
· Wrote and edited online user help using in-house help generation software

SARTOMER COMPANY, INC., West Chester, PA...........................9/95–1/97
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Chemical Manufacturer; U.S. division of Total S.A., Paris
COMPUTER SERVICES (Contractor: Waldron, Ink)
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· Designed and developed Project Design Database in Access to track design of capital projects for chemical plant construction and equipment upgrades
· Integrated Project Design Database to interface with corporate CMMS at project completion and operational turnover from Project Engineering to Maintenance
· Wrote and published user documentation for Project Design Database

WALDRON, INK, West Chester, PA............................................7/91–3/97
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Computer Services & Graphic Design/Printing Brokerage
OWNER/DESIGNER
-----------------
· Established and managed a sole proprietorship providing computer services, layout, typesetting, design, mechanical production, publishing, and printing services to local
business and industry
· Provided computer consulting services, including system support, software and hardware setup, software training, applications software programming, and problem resolution
· Wrote, edited, and consulted on copy for printed material and advertising
· Designed, printed, and generated camera-ready art and mechanicals for business forms, press releases, brochures, letterhead, logos, and other printed matter

Education:
· (3 credits) Turbo Pascal, WEST CHESTER UNIVERSITY, West Chester, PA
· B.A., Business Management, WIDENER UNIVERSITY, Wilmington, DE

Affiliations:
· Member, Society for Technical Communication

Skills:
ENVIRONMENTS: Windows 9X-2000, NT; MS DOS; some Unix; Novell and NT 4.0 networking
RELATIONAL DATABASES: Access, Paradox, Datatrieve, dBase
LAYOUT & PUBLISHING: Word, Pagemaker, PageStream, Ventura Publisher, Harvard Graphics, FrameMaker, Doc-To-Help, Visio, Adobe Acrobat
SGML TOOLS: Arbortext Epic Editor, OmniMark, HTML Help
VERSION CONTROL: CVS, WinCVS

Additional Information:

SUMMARY
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An intelligent, creative, analytical, and conscientious writer/editor with exceptional written and verbal communication skills, a very sharp eye for detail, and extraordinary computer skills. Strengths: organization, ingenuity, consistency, and accuracy. Quick and eager learner, very good problem solver, logical decision maker. Strong healthcare and pharmaceutical knowledge and interests.

TRAINING & CERTIFICATIONS
===================
HTML Level I, Springhouse Computer School, Exton, PA.......................2001
MicroStation V8 User Update, The MicroStation Institute, Exton, PA......2000
Intro to MicroStation 2D, The MicroStation Institute, Exton, PA............2000
MicroStation TriForma, The MicroStation Institute, Exton, PA............….2000
Hewlett-Packard OpenView Network and System Mgt., Devon, PA.…....…1999

Reference:

· PROVIDED UPON REQUEST

Candidate Contact Information:

Name: Tracey Waldron
Street: -	Phone: -
City: -	Fax: -
State: -
Zip: -
Web Site: