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Operations Manager, Warehouse Manager, Logistics Manager, Distribution Manager Resume
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| Desired Industry: Management |
SpiderID: 8137 |
| Desired Job Location: Toronto, Ontario |
Date Posted: 8/1/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 90,000 |
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U.S. Work Authorization: No |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Objective
To be part of a company management team utilizing my analytical, management, health & safety, logistics, operations, project management/leadership experience, with developed abilities in problem solving, efficiency improvements, and team leadership, to result in reduced expenses, increased customer satisfaction, and greater corporate profit.
Experience:
AMG Logistics Inc, Mississauga, ON (2006 - 2006)
Tactical Operations Manager - Rogers
Develop, improve operational efficiencies
Coordinate and manage operations team including hourly workforce for maximum efficiency gains
Responsible for operations meeting defined contract SLAs
Build a strong motivated team and provided coaching and leadership
Motorola Canada Limited, Markham, ON (2004 - 2005)
Canada Service Manager - iDEN
Develop / manage the iDEN cellular service programs for Canada
Manage the iDEN customer service relationships with TELUS and over 1200 dealers across Canada.
Responsible for the development / implementation and execution of service programs to exceed client requirements while maintaining a budget of 2.5M
Manage the relationship with a 3rd party service provider to meet SLA
Business relationship management address and manage field service and end user issues through interaction with carrier, customers and local service provider at lowest level, limiting escalation due to severity of issue.
Responsible for Canada business strategies development and implementation.
Management and implementation of service contracts/agreements to accomplish service objectives
Responsible for service cycle time, quality, customer satisfaction.
Management and implementation of In and Out of warranty programs.
Responsible for warranty reserve and program budget.
Audit of service facilities.
Management of early return program.
Responsible for Canada warranty administration such as monthly reports and approval of service providers compensations.
Management of seed stock and service parts purchasing requirements.
Management of accessories program.
Benchmark industry standards and process.
TELUS Mobility, Scarborough, ON - (2002 - 2004)
Manager, Infrastructure Warehouses
Manage warehousing services for 7 regional distribution centers across Canada for the wireless build/maintenance infrastructure Engineering Team.
Setup / negotiate contracts with regional warehouses and logistics suppliers
Develop/manage the warehouse operational improvements.
Manage vendor performance and provide ongoing evaluation and feedback
Project manager in the operational improvements project using a 3rd party logistics company for the wireless infrastructure service technicians across Canada
TELUS Mobility, Scarborough, ON - (2001-2002)
Manager, Warehouse Operations - East D.C.
Liaison for TELUS to ensure 3rd party logistics company was able to meet / exceed targets/timelines
Manage relationship with 3rd party logistics company
Managed packaging/programming/ processing/ distribution targets/goals to service the client demands for all of clients east of Manitoba.
Project manager in developing /implementing the consolidation of warehousing services to a new facility thus increasing volumes and reducing costs.
TELUS Mobility, Scarborough, ON - (2000-2001)
Manager, Fulfillment Operations
Manage the fulfillment/programming/distribution of end client cellular needs
Developed a working relationship with the Ontario sales team in meeting/exceeding client needs
Restructure / close operations to gain operational efficiencies
ROMA MOULDING INC., WOODBRIDGE, ON - (2000-2000)
Warehouse Manager
Managed daily operations including scheduling, distribution, process flow, production standards and hiring staff.
Develop & implement a complete Health & Safety Program.
Initiate/implement workflow management/organizational improvements to increase productivity and profitability.
EMC2 CORPORATION, MISSISSAUGA, ON
Customer Engineer, Customer Service - (1999-2000)
Associate Customer Engineer - Customer Service - (1999-1999)
Performing full installations, troubleshooting diagnosing and correcting computer information system problems/malfunctions.
Providing information and advice to customers on a regular basis.
Maintaining customer service records for my corporate account base (downtown Toronto).
HOBART FOOD EQUIPMENT GROUP CANADA, NORTH YORK, ON
Assistant Manager - National Parts - (1997 - 1999)
Reorganize branch Parts Department operations across Canada to increase revenue and productivity.
Investigate new logistical avenues to better improve parts distribution.
Successfully co-ordinated /managed the closure/move of the Canadian National Parts Distribution warehouse valued at $2.2 million at cost and containing over 13,000 SKUs,
Researched/developed/implemented the new freight/logistical avenues between the USA World Distribution Center, six Canadian branches and 123 service technicians across Canada.
Assisted in managing/co-ordinating the closure/move of the Canadian National Distribution Center for all finished machines valued at $10.3 million at cost.
Provided parts systems operational support to the Manager of Information Systems.
Develop/produce/implement training web video for sales staff on the use of remote dial-ins to corporate head quarters.
Assistant Manager - National Parts - (1991 - 1999)
Manage daily operations, hire/train staff in the National Parts Distribution warehouse.
Tested/implemented/trained staff/supported a new automated parts inventory control system across Canada,
Developed/maintained operational procedures and exception/analysis reports.
Developed/implemented new processes for warehouse staff resulting in labour savings of 50% in staff.
Reorganize depart to ensure more effective productivity.
Develop/maintain automated Label Sales Program across Canada.
Organize/maintain MSDS (Material Safety Data Sheets) for all of Canada.
Inventory Control Analyst - (1990 - 1991)
Maintain/create/update inventory data/pricing files for over 85,000 SKUs.
Review/process/expedite branch orders and customer emergency breakdown requirements for all of Canada.
COCA COLA BEVERAGES LTD., TORONTO, ON - (1989 - 1990)
National Accounts Senior Financial Analyst
Prepare National Accounts budgets / financial forecasts / reports and marketing presentations for all National Accounts in Canada.
Managed departmental budgets in excess of $10M
Supervise / manage the Accounts Payable/Receivable staff.
Investigate/develop/implement and managing effective audit/analyst control systems within the National Accounts Department.
T.EATON CO., TORONTO, ON - (1983 1989)
Smallwares Buyer - Foodservices Division
Purchasing/distribution of hospitality supplies/equipment for all 123 Eaton Restaurants and four Production bakeries across Canada.
Managed a departmental budget of $1.2M
Organize/cost/purchase of equipment for new restaurant openings.
Reconcile accounts payable and seven inventory national accounts.
Reorganize and implement more effective stockrooms and systems within the company.
Liasing/recommendations with senior management on national projects.
Education:
VARIOUS OTHER MANAGEMENT COURSES TAKEN: DETAILS AVAILABLE UPON REQUEST.
CLAIRE COMMUNICATIONS Scarborough, ON
Basic French Onsite training
EMC UNIVERSITY - Advanced Technical Education, Milford, MA
Basic Network Environment, Basic Open Systems Hosts Configuration, Basic Unix, Mainframe DASD, Symmetrix ESP, Windows NT
YORK UNIVERSITY - Division of Executive Development: Schulich School Of Business, Toronto, ON
Successfully Managing People
PBSC COMPUTER TRAINING CENTRES, Markham, ON
Supporting Microsoft Windows NT 4.0 Core Technologies
LEARNIX, Toronto, ON
Administering Microsoft Windows NT 4.0
GILMORE AND ASSOCIATES, Toronto, ON
Management Leadership Program Vision
DIAMOND MANAGEMENT INSTITUTE, Markham, ON
Industrial Accident Prevention OHSA (Occupational Health & Safety Association) Core Certification
SENECA COLLEGE, Toronto, ON
Business Administration
HUMBER COLLEGE, Toronto, ON
Hospitality Management
Affiliations:
Industrial Accident Prevention: OSHA (Occupational Health & Safety Association) Core Certification
Special Services
March 2005 Accepted into York Regional Police Auxiliary Unit enrollment to be in 2006 or when next class is offered
Skills:
MCSE Courses, IBM AS400, SAP 4.6, UNIX, Vantive, Oracle 11I, LAN, Clarify, Scancode, Platinum, Crystal Reports, all Lotus SmartSuite, Microsoft: Project, Publisher, Access, Front Page, Office, Photo Studio 8.0, Corel Draw 9.0, Advanced computer and Internet skills, computer/system troubleshooting/repair.
Reference:
Available upon request.
Candidate Contact Information:
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