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Director / Manager Resume
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| Desired Industry: Collections |
SpiderID: 7855 |
| Desired Job Location: Long Island, New York |
Date Posted: 7/10/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
Philip Barbara
15 Scott Lane Manorville NY 11949
182 Dorchester Rd. So. Garden City NY 11530
( 631 ) 325-1470
e-mail philipbarbara@cs.com
Dear Sir or Madam:
I have enclosed a summary of my career and accomplishments for your consideration and review. As you can see, I have accumulated a broad range of management experience and have enjoyed substantial growth as a direct result of my efforts. I am interested in playing an active role in an organization which will provide advancement opportunities and in which my personal drive, experience, and ability to interface effectively with people on all levels, will be utilized to the greatest advantage. I am enthusiastic about exploring both present and future employment positions through your company.
In terms of salary requirements, I realize that flexibility is important and am willing to work within the framework of your organization’s target salary range for someone with my qualifications. I can be reached at the above listed telephone number or by e-mail to arrange a meeting at your earliest convenience. I look forward to speaking with you soon, and thank you for your consideration.
REFERENCES / LETTERS OF RECOMMENDATION
FURNISHED UPON REQUEST
Very truly yours,
Philip M.Barbara
Experience:
Philip Barbara
15 Scott Lane Manorville NY 11949
182 Dorchester Rd. So. Garden City NY 11530
( 631 ) 325-1470
e-mail philipbarbara@cs.com
Current Position – 11/04 Confidential. Collections Operations Manager – Multi hospital healthcare system owned agency. Medical collections. Healthcare recievables, third party billing, self pay hospital / physicans collections, dialer management, call center, cash posting, Medicaid applications, client services, off site clinics, legal. FDCPA compliance control.
Eastern Collection Corp. – Bohemia NY Collections Operations Manager 6/03 – 10/04
Direct marketing, utilities, retail collections. Dialer management. Call center. Cash application, administrative support management. Legal. Vendor & attorney management. Operations.
Commercial & consumer collections. Client services. FDCPA compliance.
Southampton Hospital – Southampton NY Director, Registration / Admitting 4/02 – 4/03
Department head responsibility for all phases of registration and personnel in the following areas: Admitting, Emergency Room, Outpatient, Inpatient, Pre-certification ( insurance authorizations & verifications ), Scheduling ( all Inpatient & Outpatient procedures ), switchboard, & multiple off-site clinic facilities. Duties include responsibilities for self pay & insurance collections, project management and total quality management. System queried database management analysis and reporting.
DOWNSIZING.
North Shore-Long Island Jewish Health System – Melville NY Collection Manager 12/92 – 8/01
Full responsibility for running all facets of collections for the health system owned off site collection agency . Total quality management responsibilities. Project management. System queried database management analysis and reporting. Technical ad hoc FACSQL report writing. Established third party billing & insurance verification department. Managed & trained supervisory, collection, support & auto dialer staff. Call center. FDCPA training and compliance control, employee interviews, performance appraisals, and terminations. Responsible for the development and implementation of departmental standard operating procedures including written & electronic training manuals. Primary liaison for extensive client base. Responsible for legal referrals and management of outside collection attorneys. Scripted and implemented various account scoring modules and IVR account automation systems. Monthly statistical reporting and revenue projections. Ongoing system enhancement development and involvement with outside computer vendor. FACS Ontario exp.
Chase Manhattan Bank - Garden City NY Collection Supervisor 12/89 - 12/92
Managed 120,150,180 day delinquencies for credit card, loans, specialty re-payment &skip tracing departments. Project management. Completed numerous banking management programs with emphasis on total quality management, diversity training, & human resource skills. Consumer credit analysis, statistical reporting, loan loss projecting, portfolio analysis & training. FDCPA compliance. Auditing, performance evaluations, interviewing, & terminations. Served on the bank’s first TQM ( total quality management ) team implementing the Qualtec Quality Services Inc. process. Skill set based on six sigma principles. Certification as both team facilitator and team member awarded.
COMPANY RELOCATION.
Law Offices of Foster and Garbus - Plainview NY Collection Manager 1/89 - 12/89
Managed supervisory, collection, dialer, skip trace, and support staff. Coordinated workflow of accounts from the point of referral through post judgment execution. Evaluations, human resources, scheduling work assignments, reports, job descriptions, standard operating procedures, statistical analysis, & training. Well versed in all stages of the legal process. Retail, Bank, & Medical collection portfolio’s.
HHL Financial Services - ( Hayt, Hayt, & Landau ) Great Neck NY Collection Supervisor 5/83 - 1/89
Managed collectors & billers with processing accounts through post judgment execution & third party insurance billing. Managed Medicaid application personnel. Total quality management, project management, diversity training, system program development, employee training, and statistical analysis. Performed regular employee performance evaluations and terminations.
Education:
EDUCATION
Associates of Arts Nassau Community College, Garden City NY. Liberal Arts - Deans list.
Bachelor of Science St. Joseph’s College Patchouge NY. Major - Organizational Management
( 22 credits needed for graduation )….in current attendance.
Affiliations:
Professional Affiliations
HFMA- Healthcare Financiall Management Association
ACA- American Collectors Association
Skills:
SKILLS
Senior management skillset. FDCPA, attorney-vendor management, human resources, training, consumer credit bureau analysis. Microsoft word, excel, outlook, windows, skip tracing. Collections: medical, direct marketing, bank, credit card, retail, utilities & legal. Consumer & commercial.
Technical: IVR scripting, FACSQL database management, scoring modelling, statistical & productivity analysis & reporting. Electronic third party billing systems Web MD NEIC: E-premis, Accumedic, Accuclaim. Predictive dialer. Performance measuring. Report writing.
CERTIFICATIONS
Qualtec Quality Services Inc. Certified team member & facilitator. Total quality management.
Six Sigma principles.
Personnel Management Services Inc. Graduate - management skill sets, total quality management.
Padgett Thompson. Basic supervision training.
Ontario Systems Corp. Regional training certifications – FACS.
Achievement Concepts Inc. Professional collections & interpersonal skills.
Melita / E-Share / Divine. Dialer management certification.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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