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Customer Services/Collections Resume
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| Desired Industry: Collections |
SpiderID: 7383 |
| Desired Job Location: Irving,Dallas, Fort Worth, Texas |
Date Posted: 6/2/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/20/06 |
| Desired Wage: 33000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Broadly experienced in technical support, customer care and collection in a fast
paced, multimillion?dollar company. Effective communicator and team player with
a successful record of stimulating innovation to keep pace with rapid changes
in the business environment.
Experience:
09/2004-Present Mannatech- Coppell, Texas. Customer Service - Assist associates
with questions regarding orders, compensation, commission and shipping. Keep
updated and accurate job circles. Research and resolve promptly, alway maintain
proper business protocol. Complete necessary paperwork, update, follow through
and keying in notes. Provide courteous and professional service.
09/2003-02/2004 Washington Mutual-SFG Loan Servicing-Coppell, Texas.
Default Representative/ Collections - Maintained good credit quality as reflected
in the ratio of non-performing assets to total assets and maintain adequate
loan loss reserves. Assisted in transition of all Houston, New York, and
Stockton portfolios for servicing of delinquencies to the Nation Operation
Commercial successfully.
10/2000-12/2002 Xerox-North American Operations/ SOHO-Irving, Texas.
Technical Support Representative/Customer Service- Provided necessary customer
service to the end users of our products and services and ensures customer
satisfaction. Handled complex customer requests, order processing and
coordinating of customer service needs. Responsible for sending out
appropriately skilled technicians to corresponding work requests in cost
efficient manner.
08/1998-09/2000 Bank of America-Irving, Texas.
Customer Care/Collection - Handled a high volume of incoming calls in a call
center environment. Researched and resolved customer questions quickly and
efficiently. Multi-tasked with opening and processing personal and business
loans. Worked with a monthly follow up system, with loan collections on
personal and business account. Placed 50/60 outbound calls to customer
concerning their accounts.
07/1996-07/1998 GTE-Irving, Texas.
Customer Service Representative- Answered phone calls, about benefit inquiries
that involved making corrections on employees? chronological job history.
Provided a follow-up system, to inform employee when request has been
completed. Researched and resolve customer questions quickly and efficiently.
Handled request which was assigned by upper management.
Education:
1985-1989 East Side High School & Vocational Tech Center- Cleveland, Mississippi
Metal I and II (Machine Operation, Welding, Sheet Metal, etc.)
Affiliations:
N/A
Skills:
Software: Microsoft Office Suite (Word, Excel, Access,
PowerPoint), SAP, AS/400, and Lotus Notes in a Windows
environment.
Hardware: Canon 901C Fax, and various laser printers (Ink
Jet and Personal Lasers).
Additional Information:
N/A
Reference:
Available upon request
Candidate Contact Information:
| Name: Darron Griffin |
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| Street: |
Phone: 8174573742 |
| City: Fort Worth |
Fax: - |
| State: Texas |
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| Zip: 76120 |
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| Web Site: |
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