Customer Service/ Administrative Resume

Desired Industry: Clerical/General Office	SpiderID: 7302
Desired Job Location: Chicago, Illinois	Date Posted: 5/29/2006
Type of Position: Full-Time Permanent	Availability Date: 2 weeks from DOH
Desired Wage: 40000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
Self-motivated professional seeking a full-time opportunity requiring the
application of leadership, management and technical skills. Has demonstrated abilities
to succeed in hectic, pressure-filled work environments. Can coordinate
multiple tasks simultaneously to achieve desired goals in a timely manner

Experience:
2005-current Malcolite Corporation, Office Manager
· Managing a start up office to gain sales and prospective clients.
· Working with sales team to set appointments and gain leads.
· Processing requests for credit.
· Tracking inventory.
· Tracking purchasing for entire company and factory.
· A/P processing and auditing.
· Worked with vendors to attain the necessary materials.
· Collections on all accounts past 45 days.

2001-2005 Allstate Insurance Company, Senior Customer Insurance Professional
· Matched customers with company products to meet their individual
needs
· Defused escalated customer crisis situations by providing a
superior
· Customer experience
· Addressed customer special requests in a prompt manner
· Produced additional revenue by cross-selling company services to
customers
· Maintained company databases allowing for department sales to be
accurately tracked
· Trained co-workers on various software applications, increasing
Department productivity

2000-2001 Famous Footwear, Store Sales Manager
· Recruited, hired, trained, and maintained sales team over 25+
employees
· Tracked and maintained store inventory levels through weekly
shipments
· Assigned team responsibilities to allow for sales in excess of set
targets
· Audited daily sales and loss prevention to increase store
profitability
· Communicated with corporate office to ensure proper execution of
Company policies

1998-2000 Meldisco, Footwear Manager
Hired, trained and managed sales team of over 15 members
· Held annual reviews, performance evaluations and instigated
disciplinary action
· Designed and implemented merchandise layout schematics to increase
sales
· Kept track of shipments and inventory to check for accuracy

Education:
EDUCATION
2001-Present Devry University Addison, Illinois
· Working towards BA in Computer Information systems.

Candidate Contact Information:

Name: Laura Wachowski
Street: -	Phone: 773-725-9443
City: Chicago	Fax: -
State: -
Zip: -
Web Site: