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Customer Service Rep. Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 7298 |
| Desired Job Location: southfield, Michigan |
Date Posted: 5/29/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06-01-2006 |
| Desired Wage: $33,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
: I would like to obtain a position that will utilize and enhance my current skills. I would like to associate myself with a company that offers an opportunity to advance my current career goal.
Experience:
Ensured that service and quality standards were maintained;
-Identified problem issues and effectively arranged for best resolution possible.
-Serve as an internal auditor to assist the company in maintaining their ISO 9000 certification.
-Coordinate requests for document storage.
Received and successfully handled incoming calls from Ford, Mazda, and Jaguar dealers/customers;
-Referred calls to appropriate departments.
-Followed through aggressively to assure that good service was delivered.
Reduced time and expenses;
-Minimizing time spent on each incoming call, while ensuring the best customer service.
Assisted management and team members;
-Processing manual claims sent in from clients and customers.
-Took responsibility to effectively train new employees.
Maintained supervisor/employee contact;
-Effectively use the appropriate chain-of-command.
-Voicing the needs and issues of the department, as well as creating solutions.
Education:
1989 - High School Diploma - Munford High-School, Detroit, Mi
1994 – 1996
Wayne State University, Detroit, MI
Affiliations:
2000 - Present - Customer Service Representative Minacs Worldwide - Farmington Hills, MI
1998 – 2000- Customer Account ExecutiveComcast Cablevision - Southfield, MI
1996 – 1997 Travel Agent AAA of Michigan - Dearborn, MI
Skills:
-Effective written and verbal communication skills
-Excellent customer service skills
-Excellent organizational ability and time management skills
-Function well both independently (self-starter) and as team member
-Ability to achieve immediate and long-term goals and meet deadlines
-Ability to interface as needed with diverse functional teams
-Ability to work well under pressure and multi-tasked
-Ability to prioritize tasks
-Willingness to learn.
-Responsible for tracking vehicle shipments from auctions to various retailers across the United States
Additional Information:
Microsoft Word Excel Installing software and hardware Lotus Notes World Wide Web Fax Machine Data EntryInbound/Outbound Calls Oracle Databases Assemble Computers
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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