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Account Manager; Sales Support; Customer Service; Resume
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| Desired Industry: Miscellaneous |
SpiderID: 7279 |
| Desired Job Location: dallas, Texas |
Date Posted: 5/28/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 50,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Seeking a challenging career as a Account Manager, Project Specialist/Analyst; Sales Support
Focused and Customer-First driven with 20+ years experience in the Telecommunications, Information Technology, and Chemical Manufacturing industries.
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Experience:
CELANESE CHEMICALS, LTD, DALLAS, TEXAS February 2005 To Present
Account Management
Account Management for Direct Customers, E-commerce, and vendor owned inventory accounts. Monitors issues received from the company’s E-Commerce site. Resolves issues/problems using available internal and external resources; providing measures for process. Manages the execution of orders including but not
limited to entry/modification of sales, stock transport, purchase orders, product returns, and the detection, documentation and resolution of process failures. Ensures key internal relationships including marketing, sales, supply chain planning, ship points, ESHA, and commercial procurement. Ensures on-time shipment and delivery including tracking, and expediting or use of other problem solving techniques. Reconciliation of book to physical inventories to ensure SAP properly reflects physical movements and correct inventory.
SAMSUNG TELECOMUNICATIONS, RICHARDSON, TEXAS
December 2002 – February 2005
National Accounts Coordinator
Coordinate with National Accounts Sales Managers and authorized Samsung Dealers on presale activities for Key Phone Systems within the Business Communications Division. Responsible for managing daily order management activities utilizing SAP R/3. Collaborate with originating and installing dealers for delivery schedules and targeted installation dates. Responsible for issuance, maintenance, and monitoring of dealer and end-user agreements and contracts. Process dealer commission and installation payments once required documentation has been received and audited as outlined in the National Accounts program. Provide assistance in updating National Accounts manuals, brochures, and promotional materials. Interact with credit department to ascertain customer account status. Respond to and resolve customer complaints. Provide monthly and quarterly sales reports to Regional Sales Managers, National Account Managers, and Marketing Manager. Made major modifications to the National Accounts Coordinator instructional manual and created check-lists for the National Accounts Sales Managers and Dealers to assist in closing of new accounts.
EMERSON ENERGY SYSTEMS, RICHARDSON, TEXAS
DECEMBER 1999 TO NOVEMBER 2002
PROJECT SPECIALIST
Provided direct sales support for Regional Sales Managers for domestic and international accounts. Provided daily order management activities as outlined in standard procedures. Coordinated customer’s orders with production planning, negotiated order schedules, assisted with RFP response and generation and inquiries regarding product availability. Interfaced with various internal departments to ensure accurate and timely delivery of products and services. Resolved or assisted in the resolution of post-shipment issues. Developed new and maintained existing customer’s relationships. Developed Customer Service survey and updated and maintained Order Management Customer Service Handbook.
IBM , RALEIGH, NORTH CAROLINA
NOVEMBER 1995 TO OCTOBER 1999
ADMINISTRATIVE SPECIALIST – SPECIAL BID CONTRACTS
Responsible for special bid pricing requests on selected family of products. Duties included end-user verification, competitive pricing comparison, and special bid discounting within audit guidelines and desk procedures.
CUSTOMER RELATIONSHIP REPRESENTATIVE
Developed new and maintained existing business relationships. Resolved contract management, billing, and customer satisfaction issues. Identified root causes, analyzed data, recommended and implemented solutions. Served as key liaison with customer, customer support, marketing, manufacturing, and global services.
CLIENT SUPPORT REPRESENTATIVE
Administered order management through validation of customer firm order authorization, confirmed products, prices, shipment date, target installation date, and payment terms and conditions were in accordance with quote. Expedited orders to meet customer requirements. Coordinated and documented modifications to orders, verified shipment of products, investigated and resolved post shipment issues. Coordinated product delivery and installation, maintained customer databases, generated invoices and initiated resolution of claims and invoice adjustments. Identified internal audit exposures and resolved discrepancies through recommendations to management.
SELECTIVE INSURANCE COMPANY, RICHMOND, VIRGINIA
JUNE 1995 TO AUGUST 1995
TECHNICAL UNDERWRITING ASSISTANT
Reviewed risks, eligibility, terms, codes, and rates as outlined by established guidelines and procedures. Responsible for automated policy issuance and change endorsements for property and casualty accounts.
THE TRAVELERS INSURANCE COMPANY, RICHMOND, VIRGINIA
JUNE 1993 TO JUNE 1995
RATER
Responsible for screening, rating, coding, and policy issuance function for property and casualty accounts. Provided marketing assistance to agents, brokers, and account executives.
TRIGON BLUE CROSS BLUE SHIELD, RICHMOND, VIRGINIA
JULY 1992 TO JUNE 1993
CUSTOMER REPRESENTATIVE
Received inbound calls in a call center environment from state of Virginia employees with regards to health benefits coverage, payment, and explanation of benefits. Responsible for claim analyzes and processing.
IBM, RALEIGH, NORTH CAROLINA
NOVEMBER 1984 TO JANUARY 1992
FINANCIAL ANALYST
Processed quota and commission transactions for multiple marketing branch offices. Tracked branch sales performance data, provided statistical reports, interpreted and communicated sales plan and special offering provisions to branch management, marketing and customer service personnel.
CLIENT SUPPORT REPRESENTATIVE
Supported multiple marketing representatives within the state and local government industry by providing contract administration, order authorization, order entry, product tracking, and help desk assistance.
Education:
BACHELOR OF ARTS, COMMUNICATIONS
MAY 1982
University of North Carolina, Chapel Hill, North Carolina
Affiliations:
Alpha Kappa Alpha Sorority, Inc. Non-Profit Community Service Organization
Skills:
Utilize SAP R/3, MS Office, Lotus 1-2-3, Lotus Notes, Internet browsers, Baan, Windows, and in-house databases.
Reference:
Available upon request.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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